sunjoe SWJ802E Operator's Manual page 19

ABOVE ALL ELSE, Snow Joe
as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal
operating conditions. We think it's important that you know what you can expect from us. That's why we created
the Snow Joe + Sun Joe
®
OUR PROMISE: Snow Joe
does not work, or there's an issue with a specific part, we will fix this by either sending you a free replacement part or
by sending you a new or comparable product at no charge. How cool is that! Before you know it, you'll be back in
action cutting, sawing, mowing, washing and...?
GENERAL CONDITIONS:
Snow Joe + Sun Joe operating under Snow Joe
® ®
this new product to the original purchaser for two years against
defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put
to personal use around the household. If the product is put to
any business, commercial or industrial use or is rented or leased,
then the duration of this warranty is 90 days from the date of
original purchase. It is the owner's responsibility to correctly
perform all maintenance and minor adjustments explained in
the owner's manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at help@snowjoe.com for
instructions. Please be sure to register your unit beforehand to
speed up this process. Certain products may require a serial
number, typically found on the decal affixed to the housing
or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
SNOW JOE + SUN JOE
®
+ Sun Joe are dedicated to you, our customer. We strive to make your experience
® ®
promise.
®
+ Sun Joe warrant new products for two years from the date of purchase. If your product
® ®
, LLC warrants
®
CUSTOMER PROMISE
®
Snow Joe + Sun Joe
® ®
of its products. Nothing contained in this warranty shall be
construed as obligating Snow Joe
such design changes into previously manufactured products, nor
shall such changes be construed as an admission that previous
designs were defective.
This warranty is intended to cover product defects only.
Snow Joe , LLC is not liable for indirect, incidental or
®
consequential damages in connection with the use or misuse of
the Snow Joe + Sun Joe
®
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this
product while waiting for a replacement part or unit under this
warranty. Some states do not allow exclusions of incidental or
consequential damages so the above exclusions may not apply
in all states. This warranty may give you specific legal rights in
your state.
HOW TO REACH US:
We're here to help Monday through Friday from 9AM to 6PM EST.
You can reach us at 1-866-SNOWJOE (1-866-766-9563), online
at snowjoe.com, via email at help@snowjoe.com or tweet us
@snowjoe.
EXPORTS:
Customers who have purchased Snow Joe
products exported from the United States and Canada should
contact their Snow Joe
information applicable to your country, province or state. If for
any reason, you are not satisfied with the distributor's service,
or if you have difficulty obtaining warranty information, contact
your Snow Joe + Sun Joe
®
unsatisfactory, please reach out to us directly.
19
may from time to time change the design
+ Sun Joe
® ®
products covered by this warranty.
®
®
+ Sun Joe distributor (dealer) to obtain
® ®
seller. If in the event your efforts are
®
to incorporate
+ Sun Joe
®