Troubleshooting - IDTECK Star 100W User Manual

15. Troubleshooting

If a problem occurs during the use of this product, do not attempt to disassemble the product. Please check the
following suggestions before reporting to the customer service center.
[Operation]
Problem
●
When power is applied for the first time, 3 LEDs of 100W blink and RF cards won't be recognized.
● Cause
▶ Configuration Card (or Configuration PIN) is not registered yet.
is malfunctioning or its data is damaged or lost due to external noise disturbance or a short circuit.
▶ The unit
▶ The internal circuit may be damaged or malfunctioning
● Solution
Make sure that initial setup is properly done and check the operation status.
▶
☞ If you have just installed the 100W or initialized it, then, the 100R is in the initialized status. You need to
select an operation mode and register a Configuration Card(or Configuration PIN) and User Access
Cards. For more details, see 10. Initial Setup on Page 10.
☞ If a problem occurs while 100W is in the normal operation mode, It is caused by system malfunctions. Try
turning the power of 100W off and on.
• If the problem still persists, initialize the product. See 13. Initialization for more information about how to
initialize your 100W.
Problem
●
The 100W returns to the Normal Operation Mode while you are registering User Access Cards or changing settings in
the Configuration Mode.
● Cause
▶ Time-out Error
● Solution
If no key is pressed within 20 seconds in the Configuration Mode, 100W automatically goes back to the
▶
Normal Operation Mode.
[Registration or Deletion]
Problem
●
User Access Card or User Access PIN won't be registered any more.
● Cause
▶ Improper use or settings
▶ The maximum number of users that can be registered (512) is already reached
● Solution
Make sure that installation and operation are properly done.
▶
☞ If you have just installed the 100W or initialized it,
then, the 100R is in the initialized status, which means you need to choose an operation mode and
register a Configuration Card(or Configuration PIN) and User Access Cards. For more details, see 10.
Initial Setup on Page 10.
If you'd like to add more User Access Cards or PINs, see Page 16.
☞
(Initialized status)
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