Troubleshooting; Calling Black Box; Shipping And Packaging - Black Box HS100A Manual

MULTI-PURPOSE AMPLIFIER AND TWO-PRONG CARBON AMPLIFIER MULTI-PURPOSE AMPLIFIER AND TWO-PRONG CARBON AMPLIFIER

6. Troubleshooting

6.1 Calling Black Box

If you determine that your
Amplifier is malfunctioning, do
not attempt to alter or repair the
unit. It contains no user-
serviceable parts. Contact Black
Box at 724-746-5500.
Before you do, make a record of
the history of the problem. We
will be able to provide more
efficient and accurate assistance if
you have a complete description,
including:
• the nature and duration of
the problem.
• when the problem occurs.
• the components involved in
the problem.
20
• any particular application
that, when used, appears to
create the problem or make
it worse.

6.2 Shipping and Packaging

If you need to transport or ship
your Amplifier:
• Package it carefully. We
recommend that you use
the original container.
• If you are shipping the
Amplifier for repair, make
sure you include everything
that came in the original
package. Before you ship,
contact Black Box to get a
Return Materials
Authorization (RMA)
number.