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14. Troubleshooting
Symptom
Cause
Remedy
Radio shows iPod
iPod cable is not
Verify the docking cable is connected
not connected
connected to iPod or to the Media Gateway, and the iPod
Gateway.
I can not correctly
The iPod firmware
Update iPod firmware for free at http://
control the iPod
may be out of date.
www.apple.com/ipod/download
through the radio.
I have updated my
Sometimes the
Press and hold the click wheel (center
iPod's firmware
iPods needs to be
button) and the menu button for 10
and still have
reset
seconds. This will reboot the iPod.
control issues
YOU WILL NOT LOSE MUSIC on the
iPod by doing this reset
I don't see iPod
The radio is
Press the Text / Scan button to see
artist or song
displaying a different text
information on the
text field
screen
I can't use my
TheiPod isin
Press the Aux / Sat button and select
iPod's click wheel
external control
AUX 2 source to control the iPod
to select music
mode. This allows
manually using the click wheel
text to be displayed
on the radio screen
The Media
The HD tuner
HDRT must be connected before the
Gateway does
was not properly
PXAMG is powered on. Disconnect
not recognize the
connected when
the PXAMG from the vehicles harness
HD Radio tuner
the PXAMG was
for 5 minutes. Verify the 8 pin DIN
(HDRT)
first connected and
HDRT cable is securely connected
initialized.
at both ends before reconnecting the
vehicle harness.
Radio shows "DEV
Gateway device is
This only occurs the first time the
INIT"
initializing
PXAMG is powered on. Wait a few
minutes, cycle ignition off and on then
enter SAT Mode.
When I listen to
Factory antenna
Use Gateway to access HD Radio
the factory AM or
cable is connected
source. This will provide all AM and
FM radio there
to the HD Radio
FM reception for your vehicle.
is only static, no
tuner.
audio.
NoAM or FM
Factory antenna
Remove from factory radio, connect
reception using the
cable is not
into HDRT module. Note* some
HD Radio source
connected to the HD
vehicles need to use the supplied
Radio tuner (HDRT)
antenna adaptor to make this
connection.
HD Radio station
The HD Tuner is
This is expected performance. The
quality fluctuates
temporarily losing
Digital HD Radio playback will resume
or is lost randomly
reception of the
in areas of higher broadcast signal
Digital HD Radio
strength.
broadcast signal
16
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