Summary of Contents for Scutch EX-12
- Page 1 EX-12 REMOTE Updatable MOH MP3 Player EX-12 Remote MOH MP3 Player Future Update Feature! Technical Reference Guide 11/01/2013 Audio Cable 25’ Cat-5 Cable Mounting Screws HXSP-2108G USB Adapter Page 1 For Version 2.00...
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Page 2: Table Of Contents
Dealer Computer Knowledge Requirements: ....................4 How Updates are Made: ..........................5 Computer Connection: ..........................6 Dealer Preparation before sending the EX-12 to Customer: ................ 7 EX12 PREP Software ............................8 Setting Up a New GMAIL Account: ......................9 Create SETUP.TXT File for FLASH DRIVE ....................10 Customer Installation: .......................... - Page 3 Security Access Code ........................... 22 Dealer Verify Email Address: ....................... 22 LOG:................................. 22 Check Mail, Transfer, and Search for EX-12: ................... 22 Display FORM on ERROR: ........................22 3 YEAR LIMITED WARRANTY ........................22 Quick Start Email Guide ..........................24 Page 3 For Version 2.00...
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Page 4: Introduction
. No technicians or computer IT should be required. Remote Update capability requires the EX-12 to connected to the USB jack of a Windows based computer, that is running the EX- 12 Manager Software. This software is available on line for NO CHARGE. The EX-12 does NOT require computer connection to operate as a normal MOH MP3 Player. -
Page 5: How Updates Are Made
DEALER a confirmation email showing that the UPDATE has been completed. The UPDATE transfer is done at 3AM, due to the fact that the EX-12’s audio output is halted during the transfer process. Updating at 3AM insures that there will not be any interruptions in Promotion-On-Hold during normal working hours. -
Page 6: Computer Connection
UPDATE. Local UPDATES can also be made just like the DL-11. In this case, the customer removes the Flash Drive from the EX-12, inserts it into a computer, deletes the old production, and copies the new MP3 production to the Flash Drive, then re-inserts the Flash Drive back into the EX-12. -
Page 7: Dealer Preparation Before Sending The Ex-12 To Customer
If your customer has a Key Telephone System and wants to use the EX-12 there are two options: 1- A CAT-5 cable can be run from the nearest computer to the phone room where the EX-12 is mounted next to the key system. The CAT-5 cable length can be a maximum of 1320 ft long. -
Page 8: Ex12 Prep Software
EX-12 REMOTE Updatable MOH MP3 Player EX12 PREP Software The EX12 PREP software is available at the following web link on a NO CHARGE basis. This software is the easiest way for the dealer to prepare the eEX-12 unit for their customer. This software is available at NO CHARGE at the following link: www.skutchelectronics.com/ex-12.htm. -
Page 9: Setting Up A New Gmail Account
EX-12 REMOTE Updatable MOH MP3 Player Setting Up a New GMAIL Account: Click on the “Setup New GMAIL Account” button. The software will take you to the GMAIL “Create Account” Page. #1 Enter your Name Enter: EX12_Customer_Name Use _ instead of Spaces... -
Page 10: Create Setup.txt File For Flash Drive
EX-12 REMOTE Updatable MOH MP3 Player Enter your phone number. You will be called with your verification code once you click on “Continue” Enter Code you get from Phone Call, then click Continue! Create SETUP.TXT File for FLASH DRIVE Page 10... -
Page 11: Customer Installation
7- Eject the Flash Drive before removing it. Customer Installation: 1- Select the location where you plan to install the EX-12. You will need one 115VAC power outlet. The location should be within 5’ of the MOH input for your phone system, and within 25’ from the computer, assuming you are going to use the supplied 25’... -
Page 12: Remote Updatable Moh Mp3 Player
EX-12 REMOTE Updatable MOH MP3 Player 2- Go to www.skutchelectronics.com/ex-12.htm and download, and install the “EX-12 Manager” software on the computer that is going to be connected to the EX- EX-12 Manager Installed on this computer 3- Insert the supplied Flash Drive into... -
Page 13: Player Operation
USB Flash Drive The EX-12 MUST have a USB Flash drive inserted in it to operate. It plays the MP3 Files directly OFF of this drive. The EX-12 will work with any currently available Flash Drives. The memory size of the Flash Drive is not very important. -
Page 14: Volume Adjustment
This increases the Volume one step. To lower the volume, tap the Volume DWN button one time. This only changes the volume one step. The EX-12 has a volume range of 64 steps, so you might have to tap a button 4 or 5 times to make a noticeable difference in the Volume. The speaker is tied directly to the output jack, so the volume of the speaker will change when you change the volume. -
Page 15: Multi-Messaging
REMOTE Updatable MOH MP3 Player Multi-Messaging You can store up to 20, six minute audio productions on the 128MB flash drive. The EX-12 allows you to easily switch between these messages. The first step is to store multiple MP3 files on the Flash Drive. -
Page 16: Manager Software
REMOTE Updatable MOH MP3 Player EX-12 Manager Software: The EX-12 Manager Software is required ONLY if you wish to use the REMOTE update capability of the EX-12 system. You must download the EX-12 Manager Software, and install it on the computer that the EX-12 is connected to. -
Page 17: Accessing And Exiting Ex-12 Manager
It then erases ALL emails, valid or not, from the GMAIL IN Box. If you wish to put multiple productions on the EX-12 you can send multiple emails with separate attachments. See “Dealer Preparation before sending the EX-12 to Customer:” on page 4 for detailed information on setting up the GMAIL account for the EX-12. -
Page 18: Am Transfers
3 AM Transfers: EX-12 Manager waits until 3AM in the morning to transfer the MP3 files to the EX-12 MP3 Player. It does this because the EX-12 MP3 Player cannot play audio while it is downloading new files. A large 10 Mega Byte MP3 file can take up to 16 minutes to download. -
Page 19: Erasing Of Old Productions
Erasing of old Productions: When a transfer of MP3 file(s) are made from the computer to the EX-12 Player, the first step is that all of the existing audio files on the FLASH DRIVE are automatically erased. After erasing the files, then the new updated files are transferred to the FLASH DRIVE. -
Page 20: Mp3 And Mpp Files
MP3 and MPP Files If you UPDATE the EX-12 with three new MP3 files, it will play all three files, in sequence, then will keep repeating the sequence. If you wish to UPDATE the unit with three files, but you only want the... -
Page 21: Fault Reports Emailed To Dealer
Report to the Dealer. The report will be emailed one time per day, until the problem is resolved. 2- == No Audio File on FLASH Drive== This report is ONLY emailed to the Dealer when the EX-12 has detected that there is NO Audio File on the Flash Drive for a period of one hour or more. It will email this report one time per day, until the problem is resolved. -
Page 22: Setup
“skutch” for access. Customer GMAIL Name: This is the name of the GMAIL account that has been setup specifically for the EX-12. Do not include the “@GMAIL” portion. See “Dealer Preparation before sending the EX-12 to Customer:” on page 4 for detailed information on setting up the GMAIL account for the EX-12. - Page 23 EX-12 REMOTE Updatable MOH MP3 Player This Warranty does not apply if in the sole opinion of SKUTCH Electronics, the PRODUCT has been damaged by lightning or any other Acts of God, or by accident, misuse, neglect, or improper packing, shipping, modification or servicing by other than an authorized SKUTCH Service Center.
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Page 24: Quick Start Email Guide
EX-12 REMOTE Updatable MOH MP3 Player Quick Start Email Guide Send an update, transfer at 3AM. Using Windows Live Mail program The EX12’s gmail account -EX12-xxxx- (Use Capitals) W here xxxx= 4 digit Security Code The new MP3 File Default from Factory is 1234... - Page 25 EX-12 REMOTE Updatable MOH MP3 Player Send an update, for a Future Date Using Windows Live Mail program The EX12’s gmail account -EX12-xxxx-FUTURE- The new MP3 File Where xxxx= 4 digit Security Code Default from Factory is 1234 (attached) Must have DASHES as shown! 1st Line in Body Text = “mm/dd/yy”...