Troubleshooting; Customer Service - Ojocam OC-0900 Chameleon User Manual

Troubleshooting

Situation
Camera cannot turn on • The battery is low, recharge battery
• Press and hold
Camera is frozen
shutdown; press
• No microSD card or microSD card is full
(Action Cam Mode).
Camera cannot record
• microSD card cannot be recognized
• Format microSD card or replace microSD card
• Invalid AP name or password
Camera cannot connect • Weak WiFi signal or not in WiFi coverage
to AP or cloud server • Check the internet connection.
• Connection may be blocked by a firewall
• Camera WiFi is disabled or not in WiFi coverage
• Smartphone WiFi is disabled
Smartphone cannot
• For iOS users, camera WiFi ID is not selected in WiFi
find camera
settings.
【 Local 】
• Tap [Refresh] button on [OjoLink App]
• Wait 1-2 minutes for WiFi connection fully established.
• Restart both the smartphone and camera and try again.
• Weak WiFi signal
Smartphone cannot
• Camera is recording
watch live view
【 Local 】 • Camera is connected to another smartphone.
Smartphone cannot
connect to cloud server • Check mobile 3G/4G or WiFi internet connection
【 Internet 】
Smartphone cannot
• The internet bandwidth is insufficient for camera to
watch live view
stream live video.
【 Internet 】
• Enter camera settings menu and
Forget camera
password
select [Settings]
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Cause/Solution
button for 5 seconds to force
again to turn on the camera.
[Factory Reset] to reset to default.
Note / Customer Service
Ojocam Customer Service
www.ojocam.com
Toll Free 1-855-ojocam5 (1-855-656-2265)
International 1-626-236-2256
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