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YOYOCam G33 Troubleshooting Guide
The status indicator is off
The back-up battery is flat or not connected and there is no external power.
• Check the battery connection and connect power
The status indicator stays on slow red blink
The SIM-card in YOYOCam has the PIN-lock enabled.
• Place the SIM card in a mobile phone to check and if necessary switch off PIN-lock
YOYOCam is out of reach for mobile network coverage.
• Try YOYOCam in different positions for better signal strength, or use a high-gain external
antenna with extension cable.
There is no SIM-card or it is not properly inserted.
• Check that the SIM card is inserted according to the instructions in STEP 1.
The SIM-card is inactive (expired, locked, not yet activated ...).
• Check the SIM card in a mobile phone and contact your mobile operator if necessary
The status indicator is on green blink
required or that you are not valid user
YOYOCam has not yet got a registered Master.
• See STEP3 Setup YOYOCam G33
You are not the registered Master or a registered User.
• See Using YOYOCam G33 to set up Users or change the Master
SMS-messages but no MMS or Email or images are received from YOYOCam.
YOYOCam was disarmed (by SMS, Remote orAPP) too quickly after detection / SMS notification
and the MMS or Email transmission was interrupted.
• Allow more time (until the status indicator has stopped blinking) before disarming
The SIM-card does not have MMS service activated at delivery.
• Easily done by sending an activation-SMS from a regular mobile phone with the
SIM-card inserted.
• Consult the homepage or contact your mobile operator.
The SIM-card is from a mobile operator for which YOYOCam does not know the settings.
• Get current MMS settings with #25#
• Set up MMS manually. See Mobile Network Settings section of the User Guide.
YOYOCam has been set up with manual MMS settings but they are wrong
• Get current settings by sending #25# to your YOYOCam's mobile number. Compare with
the settings required for your mobile operator.
• Use #25# with parameters to correct the settings
Poor GSM/3G coverage. Signal strength is enough for SMS, but not for MMS, or Email.
• Relocate YOYOCam to a place with better coverage
• Try a SIM-card from another mobile operator
• Use a high-gain external antenna with extension cable
Your mobile operator's MMS service cannot handle large images
• Reduce image size, for example send #22#2# to reduce it to 640x480 pixels
Email messages are not being received from YOYOCam
Email requires additional settings and mobile Internet service.
• (has never worked) Check that the Email account and server settings are correct
• Ensure that Email addresses are no longer than 33 characters
• Check that the SIM card has Mobile Internet service (put SIM in a smartphone and check web
browsing works)
• Check that the Mobile Internet settings are correct
Master receives SMS "External power lost..." followed by a new SMS
"External power, resumed"
AC power was temporarily cut. This can sometimes be caused by electrical machinery or heating
switching on or off, and getting detected by YOYOCam.
• This has no functional impact on YOYOCam. The built-in back-up battery keeps it running.
• The SMS power notifications can be switched off by sending #35#0# to your YOYOCam's
mobile number.
Master receives SMS saying that an incoming message is being forwarded.
Incoming SMS from unregistered users are forwarded to the Master. This is a security precaution
in case someone is trying to access YOYOCam. This function is also useful if operators notify when
the credit is low.
The forwarding function can be turned off by sending #50#0# to your YOYOCam's mobile number.
but YOYCam responds that a password is
Important Information
Please read this information before using your YOYOCam.
S S a a f f e e t t y y a a n n d d U U s s a a g g e e G G u u i i d d e e l l i i n n e e s s
•
Read the terms and conditions for your SIM card and mobile operator service.
•
When inserting or removing the SIM card, do not touch the gold connectors.
•
Use only the approved YOYOMotion AC power adaptor for YOYOCam G33.
•
Treat your YOYOCam carefully; store it safely and do not drop or throw it.
•
Do not expose your YOYOCam to dust, liquid, moisture or humidity.
•
Do not use or store your YOYOCam at extreme high or low temperatures.
•
Do not expose your YOYOCam to naked flames, lit tobacco products or other
heat sources.
•
Do not use your YOYOCam in hospitals or near medical equipment.
•
If you have personal medical devices such as a pacemaker, consult your physician and the
manufacturer for advice.
•
Do not use your YOYOCam in aircraft or in any place where use of radio transmitters is
prohibited.
•
Do not use your YOYOCam in places where a potentially explosive atmosphere is present.
•
Do not use YOYOCam in proximity to car airbags.
•
Do not attempt to take your YOYOCam apart; there are no user-serviceable components
inside the product.
•
Do not allow children to play with your YOYOCam; small parts such as SIM cards could be
detached and represent a choking hazard.
•
For optimum performance do not cover your YOYOCam; position it with good access to
the mobile signal.
•
You should not rely on any voice call capability that your YOYOCam provides for
emergency or essential communications.
Battery
•
Battery performance (device runtime) depends on signal strength, temperature, usage pattern
and other factors.
•
The battery may have temporarily reduced capacity when new or after a prolonged period
without use.
•
Turn off the device and unplug the power adaptor before removing or inserting the battery.
•
Do not allow the battery contacts to touch any metal object or other conductor.
•
Use only the supplied battery or accessory/service replacement battery from YOYOMotion.
Disposal and Recycling
•
Do not dispose of your YOYOCam with normal household waste.
•
Dispose of your YOYOCam at an appropriate collection point for electronic equipment.
•
For more information, contact your local authority, your household waste collection depot
or the retailer where you bought your YOYOCam.
EU Regulatory Conformance
English: We fulfil the requirements of the R&TTE Directive (99/5/EC). Český: Výrobek
spleiuje požadavky smärnice R&TTE (99/5/EC). Dansk: Vi opfylder kravene i
R&TTE-direktivet (99/5/EC). Deutsch: Die Anforderungen der Richtlinie für Funk- und
Fernmeldegeräte (99/5/EG) werden erfüllt. Español: Cumplimos los requisitos de la
Directiva R&TTE (99/5/EC). Français: Ce produit est conforme à la directive R&TTE
(99/5/EC). Hrvatski: Mi ispunjavamo zahtjeve R&TTE Direktive (99/5/EC). Italiano: Il
prodotto soddisfa i requisiti della Direttiva R&TTE (99/5/EC). Magyar: Teljesítjük az R&TTE
irányelv (99/5/EC) követelményeit. Nederlands: We voldoen aan de vereisten die in de
R&TTE-richtlijn (99/5/EG) worden gesteld. Norsk: Vi oppfyller kravene i R&TTE-direktivet
(99/5/EC). Polski: Spełniamy wymagania dyrektywy R&TTE (99/5/WE). Português: São
cumpridos os requisitos da Directiva R&TTE (99/5/EC). PB Atendemos aos requisitos da
Diretriz R&TTE (99/5/EC). Română: Îndeplinim cerinţele directivei R&TTE (99/5/EC).
Slovenčina: Výrobok spĺňa požiadavky smernice R&TTE (99/5/EC). Suomi: Täytämme
kraven i R&TTE-direktivet (99/5/EC). Ελληνικά: Πληρούµε τις απαιτήσεις της Οδηγίας
radio- ja telepäätelaitedirektiivin (99/5/EY) asettamat vaatimukset. Svenska: Vi uppfyller
R&TTE (99/5/ΕΚ).
© Copyright, March 2015 Yoyomotion AB. All rights reserved. Subject to change without notice.
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