Signal Is Not Available; Picture Is Visible But No Sound - TEN Dean Installation Manual

Signal is Not Available

This error message displays when the signal is not being received by the
decoder. This could be as a result of bad weather or bad cable connections.
Please check the cable connections to ensure there is proper contact with
the cable and the receiver.
However, if the weather is normal the satellite dish will need to be aligned
with the Intel Sat 20 satellite and the Freevision transponder. If you are unable
to adjust the satellite you will need to request a professional installer to assist.

Picture is Visible but No Sound

First off ensure that the volume is up on both your decoder and the television.
If you are receiving a picture but cannot hear any sound you need to refer to
your installation / setup guide for your television. The television needs to be set
to PAL system. In some televisions this is also referred to as "I" system. Once
adjusted your volume levels need to be checked on the decoder and
television and you should be receiving clear audio.
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