Table of Contents
Advertisement
3. Troubleshooting
There are several factors that can affect a quality signal being received.
Some of these, as previously mentioned, could be weather or incorrect
alignment of the satellite dish. Listed below are some examples of issues that
could be experienced if you have completed the installation process and no
broadcast is displayed.
The Smartcard is Not Registered
The following message will be shown if the smart card and decoder have not
been paired. In this case please follow the process as described in the
Introduction section on page 2.
The SmartCard Has Expired
If you are receiving an error message that says your SmartCard has expired, it
means that your decoder has not been connected to the satellite for at least
30 days. In order to rectify this leave you decoder switched on and
connected to the satellite dish for at least 8 hours. The decoder and
SmartCard will register onto the satellite network automatically and a signal
will be received shortly.
It is important that to ensure that your connection stays
active that you connect your decoder at least once
every thirty days. This will ensure the satellite network
keeps your connection active.
14
Advertisement
Table of Contents
