Digium G100 Administrator's Manual
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Digium G100 Administrator's Manual

Digium gateway series g100 / g200
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Gateway Series
G100 / G200
Administrator Manual
601-00020
Rev. A1

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  • Page 1 Gateway Series G100 / G200 Administrator Manual 601-00020 Rev. A1...
  • Page 2 Digium, Inc. Digium, Inc. has made every effort to ensure that the instructions contained in this document are adequate and error free. The manufacturer will, if necessary, explain issues which may not be covered by this documentation.
  • Page 3 (Annex C) EMC: FCC 47 CFR Part 15 Subpart B, Class A Industry Canada ICES-003 Issue 4, Class A EN 55022:2010, Class A EN 55024:2010 EN 61000-3-2:2006 w/A1 and A2 EN 61000-3-3:2008 AS/NZS CISPR 22:2006, Class A Digium, Inc. Page 3...
  • Page 4 L'opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l'interférence nocive, et (2) ce dispositif doit accepter n'importe quelle interférence reçue, y compris l'interférence qui peut causer l'opération peu désirée. Digium, Inc. Page 4...
  • Page 5 Explains resolutions to common problems and frequently asked questions pertaining to unit installation and usage. Pin Assignments Describes the states supported by the unit. Specifications Details unit specifications. Glossary and Defines terms related to this product. Acronyms Digium, Inc. Page 5...
  • Page 6 (ESD) wrist strap while handling the device. The Electrical Hazard Symbol indicates a possibility of electrical shock when operating this unit in certain situations. To reduce the risk of damage or injury, follow all steps or procedures as instructed. Digium, Inc. Page 6...

  • Page 7: Important Safety Instructions

    To reduce the risk of damaging the unit or your equipment, do not attempt to open the enclosure or gain access to areas where you are not instructed to do so. Refer servicing to qualified service personnel. Save these instructions for future reference. Digium, Inc. Page 7...

  • Page 8: Table Of Contents

    Free Installation Support ....... . .58 Digium, Inc. Page 8...
  • Page 9 Glossary and Acronyms ........62 Digium, Inc.
  • Page 10 VoIP PBX to TDM Scenario ....14 Figure 3: G100 Single Port Appliance ....19 Figure 4: G200 Dual Port Appliance .
  • Page 11 Gigabit Ethernet Port Pinouts ....59 Table A-2: RJ45 T1/E1 Port Connector....60 Digium, Inc. Page 11...

  • Page 12: Overview

    Chapter 1 Overview Digium's Gateway Series is a converged media gateway product line designed to interface between TDM (T1/E1) and IP networks (SIP). The Gateway Series connects legacy telephone systems to IP networks and seamlessly integrates VoIP PBXs with the PSTN. Powered by innovative hardware and software solutions, Digium’s Gateway Series are managed...
  • Page 13 FXO and FXS (T1 only)  – Ground Start – Loop Start – Loop Start with Disconnect Detect  Example scenarios utilizing the Gateway Series are illustrated in Figure 1 and Figure 2 on page 14. Digium, Inc. Page 13...

  • Page 14: Figure 1: Tdm Pbx To Voip Scenario

    Chapter 1: Overview Figure 1: TDM PBX to VoIP Scenario Figure 2: VoIP PBX to TDM Scenario Digium, Inc. Page 14...

  • Page 15: Echo-Cancellation

    G.168 compliant echo cancellation solution. If not explicitly disabled in the Gateway Series web GUI, the hardware- based echo canceller will automatically operate and cancel all network echo within its tail range (1024 taps). Digium, Inc. Page 15...

  • Page 16: Unit Installation

     Hardware Installation on page 23  Note: The Gateway Series appliance installation instructions are written so that they will apply to any model in the series. Examples and model specific information are included as needed. Digium, Inc. Page 16...

  • Page 17: Unpacking The Unit

    If damage is suspected, file a claim with the carrier and contact the reseller from which the unit was purchased. If the unit was purchased direct from Digium, contact Digium Technical Support at +1.256.428.6161. Keep the original shipping container to use for future shipment or proof of damage during shipment.

  • Page 18: Shipment Inspection

    Note: After inspecting the shipment, Digium requires that the appliance be registered for support eligibility. Unregistered appliances are not eligible for Digium support. Please refer to Free Installation Support on page 58 for additional information on how to obtain assistance from Digium Technical Support.

  • Page 19: Front Panel Identification

    Chapter 2: Unit Installation Front Panel Identification This section describes the components on the front panel of the Gateway Series models. Recovery T1/E1 Gigabit Status Ethernet Device Ethernet Status T1/E1 Status Port Figure 3: G100 Single Port Appliance Digium, Inc. Page 19...

  • Page 20: Figure 4: G200 Dual Port Appliance

    See Gigabit Ethernet Port Pinouts on page 59 for more information. Ethernet Status - These LEDs correspond to the status of the Ethernet  connection. See Frequently Asked Questions on page 55 for more information. Digium, Inc. Page 20...
  • Page 21 See RJ45 T1/E1 Port Connector on page 60 for more information. T1/E1 Status - These LEDs correspond to the status of the T1/E1  ports. See Frequently Asked Questions on page 55 for more infor- mation. Digium, Inc. Page 21...

  • Page 22: Unit Identification

    The defining characteristic of the Gateway Series models are the number of ports supported. See Table 1 for a list of the various models. Table 1: Gateway Series Models Model Type Ports G100 T1/E1 G200 T1/E1 Digium, Inc. Page 22...

  • Page 23: Hardware Installation

    Wire is not provided with the Gateway Series appliance. Double crimp the ground ring terminal to the wire. Next, slide the ground ring terminal over the ground lug. Then fasten the ground ring Digium, Inc. Page 23...
  • Page 24 Important Use only a grounded electrical outlet when connecting the Gateway Series appliance to a power source. If you do not know whether the outlet is grounded, consult with a qualified electrician. Digium, Inc. Page 24...
  • Page 25 If a single Gateway Series appliance is to be rack mounted, the optional long mounting bracket (not supplied, part number 3244-00042) must be used. The optional long mounting bracket can be ordered by contacting a Digium reseller or Digium directly. Important Reliable earth grounding of rack-mount equipment should be maintained.
  • Page 26 (not supplied, part number 3244-00042) on the other side of the Gateway Series appliance. Then use another 2 #8 black truss head screws on each mounting bracket to secure the Gateway Series appliance to a rack. Digium, Inc. Page 26...
  • Page 27 Figure 5. Make sure the units are flat against each other before pushing the second unit down. Otherwise the shoulder washers may be damaged. Use two truss head screws (not supplied) on each mounting bracket to secure both Gateway Series appliances to a rack. Digium, Inc. Page 27...

  • Page 28: Figure 5: Side-By-Side Rack Mounting

    29. The unit should be mounted at or below eye level to properly view the LEDs. In addition, the Gateway Series appliance should be properly oriented as shown in Figure 6. Orientations other than those shown in Figure 6 are not acceptable. Digium, Inc. Page 28...

  • Page 29: Figure 6: Acceptable Wall Mount Orientations

    If the unit is not properly grounded, damage could arise to the unit and/or other equipment connected to the unit. Right side down Back side down Front side Right side Back side Left side Figure 6: Acceptable Wall Mount Orientations Digium, Inc. Page 29...
  • Page 30 Note: The Gateway Series appliance must be properly grounded for safety reasons. If the unit is not properly grounded, damage could arise to the unit and/or other equipment connected to the unit. Digium, Inc. Page 30...
  • Page 31 Connect only equipment approved for use in your specific country to the telecommunications network voltage circuit ports. Connections to a Gateway Series appliance should be made in the following order. 1. Gigabit Ethernet 2. T1/E1 Port(s) 3. Power Cord Digium, Inc. Page 31...

  • Page 32: Connecting To The Gateway Series

    The IP address for the Gateway Series web GUI will be assigned by the DHCP server on the network. The DHCP server on the network will need to be accessed to determine the IP address assigned to the Digium, Inc. Page 32...
  • Page 33 The hostname will be in the format of Gx00-aa-bb-cc, where x is 1 for G100 or 2 for G200, aa is the 6th to last and 5th to last alphanumeric of the unit’s MAC address, bb is the 4th to last and 3rd to last alphanumeric of the unit’s MAC address, and cc is the 2nd to...
  • Page 34 3. It is highly recommended that the admin password be changed using the System Administrators menu on the web GUI. 4. Next, the IP configuration options should be configured on the Gateway Series appliance. See IP Configuration on page 35. Digium, Inc. Page 34...

  • Page 35: Figure 7: Ip Configuration Menu

    Series web GUI should be configured before others. Note: Saving changes to the IP configuration requires a restart, resulting in all active calls being dropped. We recommend against making these changes during business hours. Figure 7: IP Configuration Menu Digium, Inc. Page 35...
  • Page 36 DNS Addresses - If Obtain an IP Address via DHCP is disabled,  specify up to 3 DNS servers to be used by the Gateway Series appli- ance. A DNS server may also be referred to as a nameserver. Digium, Inc. Page 36...
  • Page 37 Note: The format of the path to the configuration server is protocol:// [user:password@]hostname_or_ip[/path]. The protocol may be either tftp, ftp, or http. The Gateway Series appliance will request a configuration database with the filename of xxxxxxxxxxxx.tgz, where xxxxxxxxxxxx is the unit’s MAC address, from the configuration Digium, Inc. Page 37...
  • Page 38 The Reload Remote Config on Reboot option must be enabled in order to activate this feature. Refer to the note on page 37 for proper syntax when specifying the path and configuration database file. Digium, Inc. Page 38...

  • Page 39: Configuration

    Context-sensitive help buttons are provided above most sections of the Gateway Series web GUI. Clicking on a help button will open a new window which contains a detailed description of the options available for that section. The help buttons appear as . Digium, Inc. Page 39...

  • Page 40: Figure 8: Login Screen

    HTTPS, a browser error will be displayed. The login screen will be displayed. An administrator username and password must be entered to proceed. The default username for the Gateway Series web GUI is admin, and the default password is admin. Figure 8: Login Screen Digium, Inc. Page 40...
  • Page 41 Chapter 3: Configuration It is highly recommended that the software on a Gateway Series appliance be updated to the latest version before proceeding with configuration. See Software Updates on page 50. Digium, Inc. Page 41...

  • Page 42: Figure 9: Main Menu

    The Gateway Series web GUI is divided into the following main sections. Settings and Configuration on page 43  Logging and Reporting on page 47  Status and Diagnostics on page 48  Maintenance on page 50  Figure 9: Main Menu Digium, Inc. Page 42...

  • Page 43: Settings And Configuration

    Main - Primary options for SIP endpoint configuration  Call Settings (Advanced) - DTMF, Caller ID, signaling, and  advanced timer settings Media Settings (Advanced) - Media types and priorities, codecs set-  tings Fax Settings (Advanced) - Fax related settings  Digium, Inc. Page 43...
  • Page 44 Call Routing Groups This section provides the ability to add and modify SIP and T1/E1 call routing groups. A call routing group allows a group of channels to be addressed when creating a call routing rule. Digium, Inc. Page 44...
  • Page 45 Series appliance. See IP Configuration on page 35 for more information. HTTPS This section provides the ability to supply your own certificate for secure connection to the Gateway Series web GUI. A self-signed certificate is provided by default. Digium, Inc. Page 45...
  • Page 46 Chapter 3: Configuration Access Control This section provides the ability to limit access to the web GUI and SIP traffic through the Gateway Series appliance. All other protocols are blocked. Digium, Inc. Page 46...

  • Page 47: Logging And Reporting

    Gateway Series appliance. Included are the following sections. Statistics - Displays statistics for active calls and calls processed, and  displays a summary of active calls in progress System Log - Settings for system logging via Syslog  Digium, Inc. Page 47...

  • Page 48: Status And Diagnostics

    T1/E1 Interfaces - Status of T1/E1 interfaces per port  System Information This section provides the ability to view system information on the Gateway Series appliance, including model number, software version, MAC address, uptime, and system time. Digium, Inc. Page 48...
  • Page 49 Start a New Debugging Session - TCP traffic, gateway logging, and  system logging settings for starting a new debugging session Technical Support This section provides the ability to enable remote access for Digium Support Personnel to access the Gateway Series appliance for support purposes. Digium, Inc.

  • Page 50: Maintenance

    If the Gateway Series appliance is connected to the Internet, you will be prompted if there is a newer version of the software available, and offered to automatically download and install it. Depending on the speed of your Digium, Inc. Page 50...
  • Page 51 Save the firmware file to your desktop. Then manually install it from the Software Updates section. Note: While many software versions may be available on Digium’s website, it is recommended to install only the latest version of the software.

  • Page 52: Troubleshooting

    This chapter provides information regarding troubleshooting tools, frequently asked questions, and possible resolutions as identified by Digium Technical Support. Multiple resources are available to obtain more information about Asterisk and Digium products. Please visit both www.digium.com and www.asterisk.org for more information. Digium, Inc.
  • Page 53 The recovery image is located inside of a compressed zip file which can be downloaded from http://downloads.digium.com/pub/telephony/gateway/recovery/. After downloading the recovery image, the contents of the compressed zip file must be extracted and copied to the root (i.e. parent) directory of an empty USB flash drive.
  • Page 54 2 minutes. Lastly, the Device Status LED will remain off. At this point, it is safe to power off the Gateway Series appliance. Remove the USB flash drive and power cycle the Gateway Series appliance. Digium, Inc. Page 54...

  • Page 55: Frequently Asked Questions

    Singular Blinking Green (right side) - Line has been placed into  loopback mode. Steady Blue (left side) - T1/E1 software driver is initialized, but con-  figuration is invalid. All Off - T1/E1 software driver is not initialized.  Digium, Inc. Page 55...
  • Page 56 Gateway Series appliance when connecting to the PSTN. If connecting to a TDM PBX, a crossover RJ45 T1/E1 cable may be required. The appropriate cables may be ordered from Digium by visiting www.digium.com. Refer to Table A-2 on page 60 for pin assignments.
  • Page 57 Chapter 4: Troubleshooting Where can I find answers to additional questions? Digium Technical Support (+1.256.428.6161), or Toll Free in the U.S. (+1.877.344.4861), is available 7am-8pm Central Time (GMT -6), Monday - Friday. Please refer to Free Installation Support on page 58 for additional information on how to obtain assistance from Digium Technical Support.

  • Page 58: Free Installation Support

    Chapter 4: Troubleshooting Free Installation Support Digium hardware products include free installation support. In order to receive this support, register your Digium product using the serial number located on the serialization label of your Digium unit. Steps to receive installation support: 1.

  • Page 59: Pin Assignments

    Table A-1: Gigabit Ethernet Port Pinouts Diagram Description Bi-directional pair A+ Bi-directional pair A- Pin 1 Pin 8 Bi-directional pair B+ Bi-directional pair C+ Bi-directional pair C- Bi-directional pair B- Bi-directional pair D+ Bi-directional pair D- Digium, Inc. Page 59...

  • Page 60: Digium, Inc

    RJ48 when used for telecommunication. The pin assignments are identified in Table A-2. Table A-2: RJ45 T1/E1 Port Connector Description Rx Ring Rx Tip Unused Tx Ring Tx Tip Unused Pin 1 Pin 8 Unused Unused Digium, Inc. Page 60...

  • Page 61: Specifications

    Temperature: 0 to 50° C (32 to 122° F) operation -20 to 70° C (4 to 158° F) storage Humidity: 0 to 90% non-condensing Power Requirements. Voltage: 100-240VAC, 50/60Hz Current: 0.5A maximum, 67mA@120V or 33mA@240V typical Power: 10W maximum, 7.5W typical Digium, Inc. Page 61...

  • Page 62: Glossary And Acronyms

    The capacity to carry traffic. Higher bandwidth indicates the ability to transfer more data in a given time period. The smallest element of information in a digital system. A bit can be either a zero or a one. Digium, Inc. Page 62...
  • Page 63 Cat5 Twisted pair cable for carrying signals for 10/100 Ethernet, telephony, and video. Cat5 was superseded by Cat5e. Cat5e Twisted pair cable for carrying signals for Gigabit Ethernet, telephony, and video. Digium, Inc. Page 63...
  • Page 64 Digium Asterisk Hardware Device Interface A telephony project dedicated to implementing a reasonable and affordable computer telephony platform into the world marketplace. In addition, the collective name for the Digium-provided drivers for Digium telephony interface products. Digital Signal, Level 0 A voice grade channel of 64 kbps.
  • Page 65 Mbps, up to 32 channels (DS0s). The European equivalent of North American T3, transmits data at 34.368 Mbps, up to 512 channels (DS0s). Equivalent to 16 E1 lines. Electromagnetic Interference Unwanted electrical noise. full duplex Data transmission in two directions simultaneously. Digium, Inc. Page 65...
  • Page 66 G.729a A recommendation by the Telecommunication Standardization Sector (ITU-T) for an algorithm designed to transmit and receive audio at 8 kbps. H.323 A recommendation by the Telecommunication Standardization Sector (ITU-T) for multimedia communications over packet-based networks. Digium, Inc. Page 66...
  • Page 67 A point of contact between two systems, networks, or devices. International Standards Organization Interactive Voice Menu An interactive technology that allows a telephone system to detect voice and keypad input. Digium, Inc. Page 67...
  • Page 68 TDM separates signals by interleaving bits one after the other. multiplexer A device which transmits multiple signals over a single communications line or channel. See multiplexing. node A terminal in a computer network. Digium, Inc. Page 68...
  • Page 69 PSTN is now almost entirely digital, and now includes mobile as well as fixed telephones. Point-to-Point Protocol Type of communications link that connects a single device to another single device, such as a remote terminal to a host computer. Digium, Inc. Page 69...
  • Page 70 The creation of Regional Bell Operating Companies were a result of AT&T's telephone monopoly being broken up in 1983. Ringer Equivalence Number An arbitrary value which denotes the electrical load a telephone ringer has on a line. Digium, Inc. Page 70...
  • Page 71 (DS0s) and transmits data at 1.544 Mbps. Commonly used to carry traffic to and from private business networks and ISPs. A dedicated digital carrier facility which consists of 28 T1 lines and transmits data at 44.736 Mbps. Equivalent to 672 voice channels (DS0s). Digium, Inc. Page 71...
  • Page 72 Universal Serial Bus Industry standard defining communication protocols, cables, and connectors used in a bus for connection, communication, and power between electronic devices and computers. Digium, Inc. Page 72...
  • Page 73 Appendix C: Glossary and Acronyms Volts VoIP Voice over Internet Protocol Technology used for transmitting voice traffic over a data network using the Internet Protocol. Digium, Inc. Page 73...

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