MAKINEX DPW-2500 Operator's Manual page 41

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Strict adherence to the maintenance daily checks and schedule with proof of
scheduled maintenance service required by an authorised agent or qualified
mechanic and/or electrician.
- Maintenance services are not covered under warranty.
It is the consumer's responsibility to deliver the machine in question to our
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service premises or to the premises of our appointed agent at the consumer's
expense for replacement or repair as applicable.
Claim Procedure:
- Contact MAKINEX by phone or email informing us of your machines problem
or defect.
- Once the extent of the claim has been assessed, we retain the right to
compensate the consumer for such defect, or repair (pars & labour), or
replace the machine under warranty.
- All warranties will be carried out by MAKINEX authorised staff or appointed
agents at a premises to be determined by the Manufacturer.
- Transportation charges on product submitted for repair or replacement under
this warranty are the sole responsibility of the purchaser. This warranty only
applies to the original purchaser and is not transferable.
- It is the responsibility (and cost) of MAKINEX or our appointed agent to return
the machine to be repaired or replaced under warranty to the consumer- this
is valid for domestic territories only (e.g. Australian units will be delivered
within Australian territory, USA units will be delivered within USA territory and
European units will be delivered within its designated country's territories).
- Where the specific warranty component (e.g. Engine) is under a
Manufacturer's warranty other than MAKINEX (e.g. HONDA), the consumer
can either contact MAKINEX or the applicable Manufacturer for repairs where
such warranty was registered with that manufacturer at purchase.
- Warranty calls will only be carried out by our representatives and not via
client's choice of repairer. We will not accept back charges for any work not
carried out by our representatives, or accept any charges due to equipment
being un-operational for any reason even during its warranty period.
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