The Service Write-Up - Lexus 1993 ES300 General Procedures

General Procedures for Lexus SSCs and LSCs

The Service Write-Up

• If the customer is within 100 miles of the nearest
Lexus dealership, the closest Lexus dealership will
perform the repair provided that prior authorization
for related expenses has been approved by the
DSPM.
• If the customer is more than 100 miles from the
nearest Lexus dealership, Lexus area associates or,
Lexus national associates may perform the repair.
Dealerships may also make these repairs but only
with the authorization of the Area Coordinator (most
likely the F.T.S.).
• Each situation will be handled on a case-by-case
basis.
• Lexus will only pay for authorized costs that have
been approved by DSPM or area offices.
• Alternatives include pick-up and redelivery of
remotely located vehicles.
Listed below are some general guidelines to use when
the customer arrives at your dealership for an
SSC/LSC:
• Explain how long the repair will take. Inform the
customer that the special services (refueling, car
wash) will require additional time at your dealership.
• Explain the type of repair involved.
• If the customer does not have an SSC/LSC notice:
Check the VIN against the national Service
History File or TIS to see if the vehicle has been
previously repaired under the Campaign.
Check the left front door hinge post for an
SSC/LSC completion label.
If the vehicle falls outside of the above
guidelines, explain that the vehicle does not
require the Campaign repairs.
If the vehicle is eligible, explain the SSC/LSC
repair procedure to the customer.
• If the customer has an appointment, pull the work
order; otherwise, create a work order reflecting the
need to complete the campaign.
• Issue the work order to the technician and include
job instructions for the SSC/LSC.
7