Calls From The Media; Implementing An Ssc/Lsc; Car Rental And Service Loaners; Remote Area Service Plan - Lexus 1993 ES300 General Procedures

General Procedures for Lexus SSCs and LSCs

Calls from the Media

We ask that you refer any calls from the media or
government agencies directly to Lexus headquarters in
Torrance, California. The contact at Lexus is:
Bill Ussery, Lexus Public Relations Manager
IMPLEMENTING
AN SSC/LSC
Car Rental and
Service Loaners
One of the ways we can demonstrate that Lexus cares
is by honoring loaner car requests with the best loaner
available for those customers unable or unwilling to wait
for this repair.
Lexus Customer Convenience System (LCCS)
Officially enrolled LCCS vehicles may be claimed at a
rate of $44.00 per day. (Lexus vehicles only)
Lexus Dealer Fleet (Lexus vehicles only)
A rate of $44.00 per day may be claimed if using this
option. Be sure to follow customer supplied insurance
guidelines.
The motivating factor for any of these options is the
customer's convenience and consideration. Again
please provide the best available vehicle. If
extraordinary customer requests are made, please
contact your DSPM. In addition, loaner car requests
that exceed one day must carry proper DSPM
authorization.
Remote Area
Service Plan
"Remote" is defined as those distances where a
customer is 100 or more miles from the nearest Lexus
dealership. Your DSPM will work with you to develop
and authorize an action plan.
Guidelines to be used in performing remote repairs are:
6