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Connection To Other Service Providers
Our agents may link, conference or transfer you to other service providers such as the police,
fire department, ambulance service, 9-1-1 emergency services or towing service. We'll use
reasonable efforts to contact appropriate service providers for help when you ask for it, but we
can't promise that any service providers will respond in a timely manner or at all. Furthermore,
we can't promise we will provide the best service provider or guarantee any level of service
from such service provider. The laws in some places require an emergency situation to be
confirmed before emergency service providers will provide service. We will not contact
emergency service providers in these locations in response to your call if we cannot hear your
request for assistance or otherwise confirm that an emergency exists. We will attempt to have
an agent contact you after you have completed a 9-1-1 call to make sure that you do not need
additional assistance but cannot guarantee this service in all cases or for all devices.
About The Software
5Star service requires software on your device that we may need or want to change from time
to time. We may do this remotely, or through a third party service provider without notifying
you first. You do not own the Splash software or acquire any rights to use or modify the Splash
software on your own.
Our Right To Terminate Or Suspend Your 5Star Service
We may terminate your 5Star service without cause, in which case we will give you notice 30
days prior to the effective date of termination after which your account will be deactivated
and your service will terminate. This means that we can decide to cease providing the 5Star
Service to you at any time and for any reason, even for reasons unrelated to you or your
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