GreatCall splash User Manual page 20

NOTE
If you do not hear "Welcome to 5Star" after 20 minutes, it may
be necessary to reboot the device. To reboot, press and hold
the Power Button until you hear "Powering Off". Once the
device is off, press the power button again. You will hear
"Setting up device, please wait" repeat several times as the
device activates. After a few minutes you will hear "Welcome to
5Star," confirming your Splash has been activated and is ready
for use. If you do not hear the "Welcome to 5Star" voice prompt
after 20 minutes again, please call the 5Star Activation team at
1-800-675-0158 for assistance.
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