Samsung SM-R380 User Manual page 70

Troubleshooting
Another Bluetooth device cannot locate your Gear
• E nsure that the Bluetooth wireless feature is activated on your Gear.
• R eset your Gear and try again.
• E nsure that your Gear and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your Gear and the
mobile device are disconnected
• E nsure that the Bluetooth feature on both devices is activated.
• E nsure there are no obstacles, such as walls or electrical equipment, between the devices.
• E nsure that the latest version of the Gear Manager application is installed on the mobile
device.
• E nsure that your Gear and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
• R estart both devices and launch the Gear Manager on the mobile device again.
Your Gear receives notifications at an interval different than the one
you set on the mobile device
Ensure that you set the Gear's time and date to be updated automatically and the Gear is
connected to the mobile device.
Calls are not connected
• E nsure that your Gear is connected to a mobile device.
• E nsure that the connected mobile device has accessed the right cellular network.
• E nsure that you have not set call barring for the phone number you are dialling on the
connected mobile device.
• E nsure that you have not set call barring for the incoming phone number on the
connected mobile device.
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