Frequently Asked Questions - ETC CS-74 Administration & Setup Manual

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Frequently Asked Questions

Q: What is the IP address of device?
A: When the device boots up the IP, Mask , Gateway and MAC addresses4 are presented briefly on the
display
Q: The device is not powering up?
A: If you are using a POE switch, make sure you use the second Ethernet port (closest to external power
jack) to power up the device. If you are not using a POE switch than you can use any of the two Ethernet
ports along with a local 48VDC power supply.
Q: I do not have any available Ethernet ports at the location I want to install the CS-74 device?
A: If you have any other equipment (PC, IP phone etc.) connected to the network at that location then the
second port on the CS-74 device can be utilized as an Ethernet hub. Simply connect the CS-74 device to your
network and connect your other piece of equipment to the other available port on the CS-74.
Q: How do I change the device IP?
A: Once the device has booted up and you have identified its IP address, open a browser and browse to the
device's IP address, Login and go to Network settings page to change the network settings.
Q: Channel is not registering? (No amber LED on a Channel)
A: Via device web page, check to make sure the respective channel is enabled and has the correct SIP
connection information i.e., SIP server IP, extension, password, etc.
Q: How do I change channel's label?
A: Label can be changed via the "SIP Configuration" web page. Max of 4 alphanumerical characters. It is
recommended to use upper case characters.
Q: User does not hear audio?
A: Is it on a specific channel or no audio from any channel?
1. If a single channel, check if channel is connected (green LED on device). If not connected instruct
user on method to connect the channel.
2. Is channel registered? If not investigate reasons for lack of channel registration
Q: IP address of device does not change?
A: The device requires a reboot after changing the IP address. A 'Save & Reload' does not activate IP
address changes.
Q: User reports unable to transmit?
A: Is user pressing PTT button for respective channel?
A: On the 'Audio Settings' web page is there activity on the 'Mic Energy' meter, if yes the physical
microphone is working.
A: Check Mic volume on device 'Audio Settings' webpage, should be at 50% or higher depending on the
user.
A: Is channel connected? Indicated by green LED above respective channel PTT button.
CS-74 Administration and Set Up Guide Page 14 Essential Trading Systems Corp.