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SOLVING PROBLEMS
If the installed system does not seem to be working properly, first make sure that all the cables are securely connected, then carry out the
following checks, in the order shown.
Problem
Suggested solution
There is nothing
Power may not be reaching your digital adapter. Make sure
illuminated on your
that the external power supply unit is properly plugged in. If
digital adapter's
there is a switch by the wall AC power outlet, switch it to ON.
front panel.
The remote control
Check that nothing is blocking the path from your remote
does not operate
control to the front panel.
your digital adapter.
There is no picture
Your TV and other equipment may not be turned on. Check
on your TV screen.
that they are plugged into AC power outlets and turned on.
If your TV and digital adaper are connected using a coaxial
RF cable, make sure your TV and digital adapter are both set
to the same channel (3 or 4).
There are black
Check the screen settings on your TV (refer to the TV user
bars on the sides of
guide to make sure it is in 16x9 mode).
your TV screen.
There is no sound.
Check that any audio cables between your TV and any
attached audio equipment are securely and correctly
connected.
If you are still having problems contact your cable company.
Further checks, if there is still a problem
Check that the wall AC power outlet is working (for example by plugging
in a lamp).
Check that your remote control is currently set to operate your digital
adapter (consult the instructions supplied with your remote control).
If your remote control will still not operate your digital adapter, replace
the batteries in your remote control.
Check that you have selected the appropriate video input on your TV.
If the video path between your digital adapter and your TV loops through
other equipment (such as a VCR) you may need to turn on this equipment.
If your TV and digital adaper are connected using a coaxial RF cable, try
switching your TV and digital adapter to the other channel (3 or 4).
If you do not subscribe to an HD service, you will not be able to view HD
channels and may see the black bars on the sides of your TV screen,
indicating that the picture is in standard-definition.
Check that the program is transmitted in HD.
Check that you have not muted the sound on your TV and/or any
attached audio equipment. Adjust the volume control on your TV.
If you can hear only mono sound, first check that the program is likely to
have stereo sound (an old movie, for example, may not be in stereo).
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