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FAQ
Q.How long will my battery last?
A.Your battery will maintain its capacity for about 500 cycles or two years of
regular ebike use.
Q. My bike has suspension forks, can I install a hub motor?
A. The eZee hub can be successfully installed on suspension forks but
adequately strong dropouts are required to withstand the forces on the axle
slot. Either thick plate aluminum or Chromoly dropouts are recommended.
Q. Should I install a torque arm?
A. Torque plates are available for those who would like one, but are not
required if your tightening assembly is properly installed.
Q. Why doesn't my charger light ever turn orange?
A. Your battery is not charging if your charger light does not turn orange.
Check your connections and that the 110/220V switch on the back of your
charger is set correctly.
Q. I stored my battery when it was flat, and now it is not charging, can I fix it?
A. It may be possible to recharge the battery bypassing the BMS, provided the
cells have not been discharged below a critical voltage. The only way to know
this is by opening the battery by a qualified individual opening the battery up
and examining individual cell voltages.
Q. Which batteries can I use with my eZee hub motor kit?
A. Renaissance Bicycle Company eZee Kits will work with just about any 24,
36, 48V battery pack that can deliver 20Amps.
Q. I have twist grip gear shifters, or I am left handed, can I use another
throttle?
A. Yes, our line of thumb, half-twist, and left-handed throttles are compatible
with the eZee Kit.
Q. What is the pedal sensor option?
A. The pedal sensor disables the throttle when the rider is not pedaling and is
available as an optional accessory. This enables compliance with Pedelec
regulations in European and other jurisdictions.
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