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→ If the file systems match but videos, music or photos do not play, check with your TV
5. The data transfer speed of the T1 is slow.
The T1 is designed to deliver the fastest data transfer speed (450MB/s) under USB 3.0 and USB
Attached SCSI Protocol (UASP) modes. If the PC is not equipped with these standards, transfer
speeds may be slower.
6. What is UASP?
UASP is a protocol which supports USB and SCSI Command and enhances USB data transfer speeds.
7. Can the T1 be used on an OS other than Windows or Mac?
Yes. The T1 is designed for use with Windows 7 or above or Mac OS X 10.7 or above.
However, it can be used with other OSs after deactivating the password feature.
If you are using it on a system other than Windows or Mac, please check the specification of your OS
for external drives for any unexpected limitations.
8. My files do not copy correctly from Windows OS to the T1.
On the Windows OS, files may not transfer correctly due to power connection loss, a cable being
removed without safety removal, or an exFAT file limitation.
To solve the Windows OS exFAT file limitation, please follow these steps:
① From the notice window shown when reconnecting the T1 to your PC, click "Scan and Fix".
② If you happen to close the notice window, right-click on the T1 icon (found on the System Tray
icon on a Windows OS or the Background on a Mac OS) and select "Checking Disk".
③ If the T1 icon does not show on the System Tray, right-click on the T1 drive icon and select
"Properties". Under the "Tools" tab in the "Error-checking" section, click the "Check now..." button.
FAQ / Trouble Shooting
manufacturer to determine the individual file extension types your TV supports. Only the file
extensions supported by your TV will play properly.
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