Set Up Your Internet Service With Comcast Xfinity; Perform A Speed Test - NETGEAR CM500 User Manual

Set Up Your Internet Service with Comcast Xfinity

Set up your Internet service by using Comcast Xfinity's self-activation process. If you are
unable to self-activate your cable modem, call Comcast Xfinity customer service.
Use the Self-Activation Process to Set Up Your Internet Connection
Before you start the self-activation process, make sure that your account number, account
phone number, and login information (your email address or user name and password) are
nearby.
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To set up your Internet connection with Comcast Xfinity's self-activation process:
1. Close all web browsers.
2. Launch a web browser.
You are redirected to the Xfinity self-activation page. If you are not redirected to the
Xfinity self-activation page, visit the following website:
3. Provide your Xfinity credentials and complete the self-activation process.
This process might take up to 15 minutes, during which the cable modem reboots a
couple of times.
Call Comcast Xfinity to Set Up Your Internet Connection
Before you call Comcast Xfinity, make sure that your account number, account phone
number, and login information (your email address or user name and password) are nearby.
The cable modem's model number is CM500. The serial number and MAC address are on
the product label (see

To set up your Internet connection by calling Comcast Xfinity:
1. Call Comcast Xfinity customer service at 1-800-XFINITY (1-800-934-6489).
2. When asked, provide your account information and provide the cable modem's model
number and MAC address.
3. Wait for Comcast Xfinity to confirm that your cable modem is active.
4. If you do not get an Internet connection with the cable modem, ask Comcast Xfinity to look
for your cable modem online, and do one of the following depending on what Comcast
Xfinity tells you about your cable modem:
• If the cable modem is not visible, Comcast Xfinity can give you instructions to verify why
the cable modem does not connect with your high-speed Internet service.
• If the cable modem is visible to Comcast Xfinity, reboot the computer, laptop, router, or
WiFi router that is connected to the cable modem. Try checking your online status again.

Perform a Speed Test

To determine the accurate Internet speed, visit the Comcast Xfinity speed test site at
http://speedtest.comcast.net
If your actual speed is lower than your subscribed speed, contact Comcast Xfinity.
CM500 High Speed Cable Modem
Product Label on page 7).
and perform a speed test.
Hardware and Internet Setup
9
http://www.comcast.com/activate