NETGEAR CM500 User Manual
High speed cable modem
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- User manual (25 pages) ,
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- Quick start manual (2 pages)
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Summary of Contents for NETGEAR CM500
- Page 1 CM500 High Speed Cable Modem Us e r Manual February 2015 202-11472-04 350 East Plumeria Drive San Jose, CA 95134...
- Page 2 Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
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Page 3: Table Of Contents
Contents Chapter 1 Hardware and Internet Setup Unpack Your Cable Modem ..........5 Front Panel . -
Page 4: Chapter 1 Hardware And Internet Setup
Hardware and Internet Setup The NETGEAR CM500 High Speed Cable Modem provides a connection to high-speed cable Internet with speeds up to 680 Mbps. The cable modem is certified by Comcast Xfinity. A Gigabit Ethernet port provides fast access and downloads. The cable modem supports the assignment of IPv4 and IPv6 addresses by Comcast Xfinity. -
Page 5: Unpack Your Cable Modem
CM500 High Speed Cable Modem Unpack Your Cable Modem Your package contains the following items. Ethernet cable Cable modem Power adapter Figure 1. Package contents Front Panel The cable modem provides status LEDs on the front. Power LED Downstream LED... -
Page 6: Back Panel
CM500 High Speed Cable Modem You can use the LEDs to verify status and connections. The following table lists and describes each LED on the front panel of the cable modem. Table 1. LED descriptions Icon Description Power • Green. Power is supplied to the cable modem. -
Page 7: Product Label
CM500 High Speed Cable Modem Product Label The product label on the bottom of the cable modem displays the serial number and MAC address of the cable modem and login information, including the default IP address, default user name, and default password. - Page 8 CM500 High Speed Cable Modem Note: Before you connect your cable modem and contact Comcast Xfinity to set up your Internet service, collect your Comcast account number, account phone number, and login information (your email address or user name and password).
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Page 9: Set Up Your Internet Service With Comcast Xfinity
Before you call Comcast Xfinity, make sure that your account number, account phone number, and login information (your email address or user name and password) are nearby. The cable modem’s model number is CM500. The serial number and MAC address are on the product label (see Product Label on page 7). -
Page 10: Connect Your Cable Modem To A Router After Installation And Activation
CM500 High Speed Cable Modem Connect Your Cable Modem to a Router After Installation and Activation During the installation and activation, you must connect the cable modem directly to a computer. After installation and activation, you can connect the cable modem to a router. -
Page 11: Chapter 2 Manage And Monitor
Manage and Monitor After you set up the cable modem, you do not need to log in to the cable modem for normal operation. However, you can log in to the cable modem to change a very limited number of settings and monitor the cable modem. -
Page 12: Log In To The Cable Modem
CM500 High Speed Cable Modem Log In to the Cable Modem After you set up the cable modem, you do not need to log in to the cable modem for normal operation. To log in to the cable modem, you must use a web browser such as Microsoft Internet Explorer 5.0 or later, Firefox Mozilla 2.0 or later, Safari 1.4 or later, or Google Chrome 11.0 or... -
Page 13: View Cable Modem Status
CM500 High Speed Cable Modem The BASIC Home screen displays. Select Cable Connection. The Startup Procedure section displays the initialization progress. The Downstream Bonded Channels section displays the status of each channel. To see the Upstream Bonded Channels section and system time, scroll down. -
Page 14: View And Clear Event Logs
CM500 High Speed Cable Modem Select ADVANCED. The Cable Information screen displays the following: • Hardware Version. The version of the cable modem model. • Firmware Version. The version of the cable modem firmware. • Cable Modem Serial Number. The serial number of the cable modem. -
Page 15: Change The Admin Password
CM500 High Speed Cable Modem The Event Log screen shows the following information: • Time. The time the event log entry was recorded. The correct time displays only after the cable modem successfully connects to Comcast Xfinity’s network. • Priority. The severity for the event log entry. -
Page 16: Reboot The Cable Modem
CM500 High Speed Cable Modem Type the old password. Type the new password in the Set Password field. Type the new password in the Repeat New Password field. Click the Apply button. Your change takes effect. Reboot the Cable Modem Rebooting the cable modem disconnects all computers from the cable modem’s local area... -
Page 17: Reset The Cable Modem To Factory Default Settings
CM500 High Speed Cable Modem Click the Reboot button. A confirmation message displays. Click the OK button. The cable modem reboots. Reset the Cable Modem to Factory Default Settings To reset the cable modem to factory default settings, you can use either the Reset button on the back panel of the cable modem or the Factory reset software button. -
Page 18: Use The Factory Reset Software Button
CM500 High Speed Cable Modem Using a straightened paper clip, press and hold the Reset button for about seven seconds until all LEDs blink. Release the Reset button. The configuration is reset to factory default settings. When the reset is complete, the cable modem reboots. -
Page 19: Change The Cable Connection Starting Frequency
CM500 High Speed Cable Modem A confirmation message displays. Click the OK button. The configuration is reset to factory default settings. When the reset is complete, the cable modem reboots. This process takes about one minute. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. - Page 20 CM500 High Speed Cable Modem In the Starting Frequency field, type a number as instructed by Comcast Xfinity. WARNING: Do not change the starting frequency unless Comcast Xfinity instructs you to do so. Changing the starting frequency incorrectly causes serious connection and Internet problems.
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Page 21: Chapter 3 Troubleshooting
This chapter provides information about troubleshooting your cable modem. The chapter includes the following sections: • Use LEDs to Troubleshoot • Cannot Log In to the Cable Modem • Troubleshoot the Cable Internet Connection Note: NETGEAR provides helpful articles and documentation at http://support.netgear.com. -
Page 22: Troubleshooting With Leds
CM500 High Speed Cable Modem Use LEDs to Troubleshoot The following table provides help when you are using the LEDs for troubleshooting. Table 2. Troubleshooting with LEDs LED Behavior Action All LEDs are off when the cable • Make sure that the power cord is properly connected to your cable modem modem is plugged in. -
Page 23: Cannot Log In To The Cable Modem
CM500 High Speed Cable Modem Cannot Log In to the Cable Modem If you cannot access the cable modem from computer that is connected to the cable modem or to a router that is connected the cable modem, check the following: •... -
Page 24: Appendix A Technical Specifications
Technical Specifications The following table lists the technical specifications for the cable modem. Table 3. Technical specifications Feature Specification Power adapter • Input: 110–120V, 47–60 Hz • Output: 12 VDC, 1.5A Physical specifications • Dimensions (W x D x H): 2.4 x 4.9 x 7.3 in. (60 x 124 x 185 mm) •...