Troubleshooting - Samsung HW-J550 User Manual

TROUBLESHOOTING

TROUBLESHOOTING
Refer to the table below when this product does not function properly.
The unit will not turn on.
Is the power cord plugged into the outlet?
●
A function does not work when the button is pressed.
Is there static electricity in the air?
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Sound is not produced.
Is the Mute function on?
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Is the volume set to minimum?
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The remote control does not work.
Are the batteries drained?
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Is the distance between the remote control and
●
main unit too far?
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
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Is your TV firmware the latest version?
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Does an error occur when connecting?
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Reset the TV MODE and connect again.
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The red LED on the subwoofer blinks and the subwoofer is not producing sound.
Your subwoofer may not be connected to the
●
main body of the product.
The subwoofer drones and vibrates noticeably.
Try to adjust the vibration of your subwoofer.
●
¼ Connect the power plug to the outlet.
¼ Disconnect the power plug and connect it again.
¼ Press the Mute button to cancel the Mute
function.
¼ Adjust the Volume.
¼ Replace with new batteries.
¼ Move closer to the unit.
¼ TV SoundConnect is supported by some
Samsung TVs released from 2012 on. Check your
TV to see if it supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Center.
¼ Press and hold the +# button for 5 seconds to
reset the TV SoundConnect connection.
¼ Try to connect your subwoofer again.
(See Page 14)
¼ Press the WOOFER button on your remote
control to adjust the subwoofer volume
(between SW-12 and SW+6. See page 9.).
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