Yeastar Technology MyPBX SOHO V4 Administrator's Manual
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Yeastar Technology MyPBX SOHO V4 Administrator's Manual

Yeastar Technology MyPBX SOHO V4 Administrator's Manual

Ip-pbx for small business/home office
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SOHO V4/V5
Administrator's Guide
Version 70.19.0.23
Yeastar Technology Co., Ltd.

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Summary of Contents for Yeastar Technology MyPBX SOHO V4

  • Page 1 SOHO V4/V5 Administrator's Guide Version 70.19.0.23 Yeastar Technology Co., Ltd.

  • Page 2: Table Of Contents

    MyPBX SOHO V4/V5 Administrator's Guide Table of Contents 1. Introduction ..................5 1.1 Features ..................5 1.2 Hardware Specifications ..............6 2. System Setup ..................8 2.1 Connection Drawing ................. 8 2.2 Connecting Ethernet Line ..............8 2.3 Supplying Power ................8 3 Administrator Login ................
  • Page 3 MyPBX SOHO V4/V5 Administrator's Guide 6.1.1 FXS/VoIP Extensions................40 6.1.2 Phone Provisioning ................51 6.2 Trunks ..................60 6.2.1 Physical Trunk .................. 60 6.2.2 VoIP Trunk ..................67 6.3 Outbound Call Control ..............77 6.3.1 Outbound Routes ................77 6.3.2 Speed Dial Settings ................80 6.4 Inbound Call Control ..............
  • Page 4 MyPBX SOHO V4/V5 Administrator's Guide APPENDIX B How to Configure External Storage ....... 137 APPENDIX C How to Configure NAT Setting ........139 APPENDIX D How to Use Auto Provision..........141 APPENDIX E How Do I Configure Distinctive Ring Tones ....145 APPENDIX F How to Use DID .............

  • Page 5: Introduction

    (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution. *Note: This guide applies to MyPBX SOHO V4/V5, the hardware pictures in this document are for MyPBX SOHO V5. 1.1 Features ●...

  • Page 6: Hardware Specifications

    MyPBX SOHO V4/V5 Administrator's Guide ● External Storage ● VLAN ● Firewalls ● Voicemail For more info, please click: http://www.yeastar.com/products/MyPBX-SOHO.asp 1.2 Hardware Specifications 1) Front Panel ① ② ③ ④ ⑤ Figure 1-1 MyPBX SOHO V5 Front Panel Picture Identification Green LED indicates the power connection is normal.
  • Page 7 MyPBX SOHO V4/V5 Administrator's Guide 2) Rear Panel Figure 1-2 MyPBX SOHO V5 Rear Panel Picture www.yeastar.com Page 7...

  • Page 8: System Setup

    MyPBX SOHO V4/V5 Administrator's Guide 2. System Setup 2.1 Connection Drawing Figure 2-1 2.2 Connecting Ethernet Line MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug Ethernet line into MyPBX‘s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN.
  • Page 9 MyPBX SOHO V4/V5 Administrator's Guide DC Output: 12V, 1A Please follow the steps below to connect the MyPBX unit to a power outlet: 1. Connect the small end of the power cable to the power input port on the MyPBX back panel, and plug the other end of the cable into a 100VAC power outlet.

  • Page 10: Administrator Login

    MyPBX SOHO V4/V5 Administrator's Guide 3. Administrator Login From your web browser, input the IP address of the MyPBX server. If this is the first time you are configuring MyPBX, please use the default settings as below (your PC should be in the same local network with MyPBX): IP Address: http://192.168.5.150...
  • Page 11 MyPBX SOHO V4/V5 Administrator's Guide You can also login via HTTPS protocol Like https://192.168.5.147, you will see a prompt that is a certificate problem. Click ―Continue to …‖, then you can login after entering user and password .HTTPS is HTTP over SSL, and it is safer than HTTP.
  • Page 12 MyPBX SOHO V4/V5 Administrator's Guide Figure 3-4 Figure 3-5 www.yeastar.com Page 12...

  • Page 13: Status

    MyPBX SOHO V4/V5 Administrator's Guide 4. Status Click to start to check the status of MyPBX SOHO. We can check the status of extensions, trunks, and network and system information. 4.1 Line Status In this page, we can check the status of extensions and trunks 4.1.1 Extension Status...

  • Page 14: Trunk Status

    MyPBX SOHO V4/V5 Administrator's Guide 4.1.2 Trunk Status Figure 4-2 Trunks: VoIP Trunk: Status Unregistered: Trunk registration failed. Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. Service Provider: Status OK: Successful registration, trunk is ready for use.

  • Page 15: System Status

    MyPBX SOHO V4/V5 Administrator's Guide 4.2 System Status In this page, we can check the status of MyPBX system, including the hardware, firmware version and the network status. 4.2.1 System Info In this page, we can check the hardware/firmware version, or the disk usage of MyPBX.

  • Page 16: System

    MyPBX SOHO V4/V5 Administrator's Guide 5. System Click to access. In this page, we can configure the network settings, firewall settings, storage management and some other settings like firmware update. 5.1 Network Preferences 5.1.1 LAN Settings Figure 5-1 · DHCP If this option is set, MyPBX will use DHCP to get an available IP address from your local network.

  • Page 17: Dhcp Server

    MyPBX SOHO V4/V5 Administrator's Guide · IP Address Set the IP Address for MyPBX. A static IP address for MyPBX is recommended. · Subnet Mask Set the subnet mask for MyPBX. · Gateway Set the gateway for MyPBX. · Primary DNS Set the primary DNS for MyPBX.

  • Page 18: Vlan Settings

    MyPBX SOHO V4/V5 Administrator's Guide 5.1.3 VLAN Settings A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations. Note: MyPBX SOHO is not the VLAN server, a 3-layer switch is still needed, please...

  • Page 19: Vpn Settings

    MyPBX SOHO V4/V5 Administrator's Guide · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. · VLAN IP Address Set the IP Address for MyPBX VLAN over LAN. · VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over LAN.

  • Page 20: Ddns Settings

    MyPBX SOHO V4/V5 Administrator's Guide Import configuration file of IPSec. There can be only one ―lan‖ in the ―conf‖ file. · Enable L2TP · Import VPN Profile Import configuration file of L2TP. There can be only one ―conn‖ in the ―conf‖ file.

  • Page 21: Static Route

    MyPBX SOHO V4/V5 Administrator's Guide IP address. The service manages changing IP address and updates your domain information dynamically. You must sign up for service through dyndns.org, freedns.afraid.org, www.no-ip.com, www.zoneedit.com 5.1.6 Static Route MyPBX will have more than one Internet connection in some situations but it has only one default gateway.

  • Page 22: Security Settings

    MyPBX SOHO V4/V5 Administrator's Guide Define which Internet port to go through. 2) Static Route Rules You can add new static route rules here. 5.2 Security Settings Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.

  • Page 23: Firewall Rules

    MyPBX SOHO V4/V5 Administrator's Guide enter the according page by clicking the button in ―Setting‖ column. For TFTP, you can directly disable or enable it. Port: Figure 5-9 Security Center-Port In ―Port‖ tab, you can check SIP port and HTTP port. You can also enter the relevant page by clicking the button in ―Setting‖...
  • Page 24 MyPBX SOHO V4/V5 Administrator's Guide at least one ―TCP‖ accept common rule must be created for port used for SSH access, port used for HTTP access and port sued for CGI access. 2) Common Rules There is no default rule; you can create them as required.
  • Page 25 MyPBX SOHO V4/V5 Administrator's Guide be working to filter using MAC for remote devices. · Action Accept: Accept the access from remote hosts. Drop: Drop the access from remote hosts. Ignore: Ignore the access. 3) Auto Defense By default, there is no rule.

  • Page 26: Ip Blacklist

    MyPBX SOHO V4/V5 Administrator's Guide 5.2.3 IP Blacklist You can set some packets accept speed rules here. When a IP address which hasn‘t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically.

  • Page 27: Ami Settings

    MyPBX SOHO V4/V5 Administrator's Guide 5.2.4 AMI Settings The Asterisk Manager Interface (AMI) is a system monitoring and management interface provided by Asterisk. It allows live monitoring of events that occur in the system, as well enabling you to request that Asterisk perform some action.

  • Page 28: Alert Settings

    MyPBX SOHO V4/V5 Administrator's Guide Username/password: The 3 party can use this username and password to access the MySQL. Database: there are 2 options, CDR and Record. If you choose CDR, then this user has authority to check CDR database; if you choose Record, then the user has authority to check which call has been recorded automatically.
  • Page 29 MyPBX SOHO V4/V5 Administrator's Guide 2) E-mail Notification Settings Note: Please ensure that all voicemail settings are properly configured on the System Settings -> Voicemail Settings page before using this feature. · E-mail Notification Whether to enable E-mail Notification or not ·Recipient’s Name...
  • Page 30 MyPBX SOHO V4/V5 Administrator's Guide Figure 5-18 IP Attack Configuration 2. WEBLOGIN Web Login Alert Notification: Enter the password incorrectly five times to login MyPBX Web interface will be considered as an attack, the system will limit the IP login within 10 minutes and notify the user.

  • Page 31: Ldap Server

    MyPBX SOHO V4/V5 Administrator's Guide 5.3 LDAP Server 5.3.1 LDAP Server LDAP is used as a phone book on MyPBX so that you can search a key word from your IP phone. The key word can be a name, a mobile number, an email or other key words in the phonebook.

  • Page 32: Storage Management

    MyPBX SOHO V4/V5 Administrator's Guide In Add Contact you can create them as required. Figure 5-21 Add Contact If you want to know how to use LDAP, please refer to Appendix J 5.4 Storage Management 5.4.1 External Storage The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk.
  • Page 33 MyPBX SOHO V4/V5 Administrator's Guide Figure 5-22 Before external storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.
  • Page 34 MyPBX SOHO V4/V5 Administrator's Guide Step 2: Create a folder Step 3: Create a text file named "status.txt" in the folder Step 4: Share this folder Then we need input the Net-Disk information in step2 page. Figure 5-24 Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored.

  • Page 35: System Preferences

    MyPBX SOHO V4/V5 Administrator's Guide 5.5 System Preferences In this page, we can set other system preferences, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot. 5.5.1 Password Settings MyPBX has 3 accounts: admin, user, and cdr.
  • Page 36 MyPBX SOHO V4/V5 Administrator's Guide Figure 5-27 After enabling ―user‖ account, you can log in MyPBX using ―user‖. ―user‖ account can change its own password. CDR account: ―cdr‖ account is disabled by default and its default password is ―password‖. You can enable it after you log in MyPBX using ―admin‖...

  • Page 37: Date And Time

    MyPBX SOHO V4/V5 Administrator's Guide 5.5.2 Date and Time Set the date and time for MyPBX. Figure 5-29 · Time Zone You can choose your time zone here. · Daylight Saving Time Set the mode to Automatic or disabled · Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically ·...

  • Page 38: Backup And Restore

    MyPBX SOHO V4/V5 Administrator's Guide rade_en.pdf Figure 5-30 5.5.4 Backup and Restore We can back up the configurations before resetting MyPBX SOHO to factory defaults, and then restore it using this package. The backup created on MyPBX is encrypted with file format ".bak".

  • Page 39: Reset And Reboot

    MyPBX SOHO V4/V5 Administrator's Guide · Upload a Backup Users are able to upload backup for ―All‖ or for separate extensions. Figure 5-33 5.5.5 Reset and Reboot We can reset or reboot MyPBX SOHO via web directly in this page.

  • Page 40: Pbx

    MyPBX SOHO V4/V5 Administrator's Guide 6. PBX Click to access ―PBX‖ tab. In this page, we can configure the settings of extension, trunk, inbound call control, outbound call control, audio settings and the others. After configuration, we can make or receive calls as expected.
  • Page 41 MyPBX SOHO V4/V5 Administrator's Guide FXS Extensions Figure 6-2 FXS There are two analog extensions in MyPBX SOHO V5 if S2 module is installed, to modify the extension number, please delete it first, and then recreate it again. 1) General Figure 6-3 ·...
  • Page 42 MyPBX SOHO V4/V5 Administrator's Guide The extension correspond port. · Name A character-based name for this user, e.g. ―Bob Jones‖. · Caller ID The Caller ID (CID) string will be used when this user calls another internal user. 2) Voicemail ·...

  • Page 43: Other Settings

    MyPBX SOHO V4/V5 Administrator's Guide Setup the max cull duration for every call of this extension, but it‘s only valid for outbound calls. Enter ―0‖ or leave this blank empty, the value would be equal to the max call duration configured in the Option Settings page.
  • Page 44 MyPBX SOHO V4/V5 Administrator's Guide · Ring Out Check this option if you want to custom the ring time. Tone will stop over the time defined. 8) Follow me (Call Forwarding) This function sets inbound call forwarding on an extension. An administrator can configure Follow Me for this extension.
  • Page 45 MyPBX SOHO V4/V5 Administrator's Guide which case you should choose ―Japan‖. 12) Spy Settings MyPBX allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode. Refer to ―Feature Codes‖ section for more information.
  • Page 46 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-6 1) General · Type Extension type: SIP, IAX or SIP/IAX. SIP—The extension sends and receives calls using the VoIP protocol SIP. IAX—The extension sends and receives calls using the VoIP protocol IAX. · Extension The numbered extension, e.g.
  • Page 47 MyPBX SOHO V4/V5 Administrator's Guide · Caller ID The Caller ID will be used when this user calls another internal extension. · Register Name It is for extension registration validation. Users will not be able register the extension if the authorization name is incorrect even though the username and password are correct.
  • Page 48 MyPBX SOHO V4/V5 Administrator's Guide This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device (such as a broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall's support of SIP and/or RTP ports.
  • Page 49 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-7 7) Other Options .Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the ―When busy‖ follow me options will not be available. The call waiting function of IP phone has higher priority than MyPBX‘s call waiting function.
  • Page 50 MyPBX SOHO V4/V5 Administrator's Guide Check this option if you want to customize the ring time. Ring tone will stop over the time defined. 8) Follow me (Call Forwarding) Call forwarding for an extension can be configured here. The administrator can configure Follow Me option for this extension.

  • Page 51: Phone Provisioning

    MyPBX SOHO V4/V5 Administrator's Guide · Ring Simultaneously When the extension has an incoming call, it rings mobile simultaneously. · Outbound Prefix Fill in proper prefix of mobile number so that it can match an outbound route to dial the mobility extension. For example, if you set the prefix 9, it will send ―9+ mobility extension number‖...
  • Page 52 MyPBX SOHO V4/V5 Administrator's Guide Aastra (9480i, 9480i-CT, 6730i, 6731i, 6737i, 6753i, 6755i, 6757i, 6757i CT) GrandStream (GXP1450, GXP2100, GXP2110, GXP2120) Escene (ES220, ES320, ES330, ES410, ES620) Fanvil (C56, C58, C60, C62) Panasonic (UT113, UT123, UT133, UT136, UT248, UT670, TGP500, TGP550)
  • Page 53 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-9 6.1.2.2 Aastra General Settings In this page, you can configure the general settings before provisioning Aastra IP phones, including the items like general preferences, program keys configuration, soft keys configuration. Figure 6-10 6.1.2.3 Phone book You can add your contacts here and when you use phone provisioning;...
  • Page 54 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-11 1) Add Contact · Type There are three types: None, VIP and Deny list (Blacklist). · Group There are 5 groups: None, Friends, Family, Work, Colleagues list. · Nick Name You can set a nick name for this number.
  • Page 55 MyPBX SOHO V4/V5 Administrator's Guide · Office Number Input the office number here · Mobile Number Input the mobile number here · Home Number Input the home number here · Sub Number Add sub number of this contact. Only works with snom phone.
  • Page 56 MyPBX SOHO V4/V5 Administrator's Guide 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml.
  • Page 57 MyPBX SOHO V4/V5 Administrator's Guide 1) General · Enabled Choose yes or no to enable or disable this extension. · New Config If your IP phone‘s firmware version is above x.70.x.x, you should select ―Yes‖. Or else, it should be ―No‖.
  • Page 58 MyPBX SOHO V4/V5 Administrator's Guide 2) Codecs In this page, we can set the codecs for the IP phone. Figure 6-14 3) Memory key settings In this page, we can configure the DSS keys of the IP phone one by one.
  • Page 59 MyPBX SOHO V4/V5 Administrator's Guide 4) Line keys settings We can configure the line key settings for this IP phone. Figure 6-16 6.1.2.4 Not configured phone In this section, MyPBX will scan all the supported IP phones and display them here.

  • Page 60: Trunks

    MyPBX SOHO V4/V5 Administrator's Guide 6.2 Trunks 6.2.1 Physical Trunk Multiple physical trunks are supported in MyPBX SOHO V5, like BRI, PSTN. Please make sure you have installed the modules inside before you use the relevant physical trunk. BRI trunk requires B2 module, and PSTN trunk requires the O2 module.
  • Page 61 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-21 · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. ―BriTrunk1‖ · Signaling Signaling method BRI-CPE: ISDN BRI in TE mode and Point to Point.
  • Page 62 MyPBX SOHO V4/V5 Administrator's Guide 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: D-channel signaling protocol at Q reference point for PBX networking . · Over Lap Dial Define whether MyPBX can dial this switch using overlap digits or not. If you need Direct Dial-in (DDI;...
  • Page 63 MyPBX SOHO V4/V5 Administrator's Guide You can choose alaw or ulaw. 1) Caller ID Prefix · ISDN Dialplan These settings are set to make the caller ID prefix work according to information sent from the E1 provider. ISDN telephony numbering plan Recommendation E.164.
  • Page 64 MyPBX SOHO V4/V5 Administrator's Guide · Location Number Type Called number identification 3) DOD Setting · Global DOD Global direct outward dialing number. · DOD Direct Outward Dialing Number. · Associated Extension The extension make call out via BRI Trunk will display the associated DOD.
  • Page 65 MyPBX SOHO V4/V5 Administrator's Guide PSTN trunk The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks. Figure 6-23 Click edit to configure more details. Figure 6-24 · Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.
  • Page 66 MyPBX SOHO V4/V5 Administrator's Guide 1) Hangup Detection · Busy Detection Busy Detection is used to detect far end hang-up or for detecting a busy signal. Select ―Yes‖ to turn this feature on. · Busy Count If Busy Detection is enabled, it is also possible to specify how many busy tones to wait for before disconnecting the call.

  • Page 67: Voip Trunk

    MyPBX SOHO V4/V5 Administrator's Guide Ring: Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF). Polarity: Start when a polarity reversal is started (Caller ID Signaling: V23_UK, V23_JP, DTMF). Before Ring: Start before a ring is received (Caller ID Signaling: DTMF).
  • Page 68 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-26 Add VoIP Trunk Input the correct SIP information (provided by VoIP provider). Inaccurate information will prevent the trunk from registering. You can delete multiple trunks at once as required. Figure 6-27 · Type SIP—Identifies whether the trunk sends and receives calls using the VoIP...
  • Page 69 MyPBX SOHO V4/V5 Administrator's Guide A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. E.g. ―yeastar‖. · Hostname/IP Service provider‘s hostname or IP address.5060 is the standard port number used by SIP protocol. Don‘t change this part if it is not required.
  • Page 70 MyPBX SOHO V4/V5 Administrator's Guide Realm is a string to be displayed to users so they know which username and password to use. · Codecs Define the codec for this SIP trunk and its priority Note: To change the codec type and priority of this trunk, please create it first, it will appear when you edit it again.
  • Page 71 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-28 Add bulk DOD for bulk extensions in ascending sequence with the ―Begin DOD‖ you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with ―Begin DOD‖ as 5500100, the corresponding DOD will be 5500100, 5500101, 5500102, 5500103, 5500104, and 5500105.
  • Page 72 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-29 · Type IAX—Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. · Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc.
  • Page 73 MyPBX SOHO V4/V5 Administrator's Guide · Maximum Channels Control the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Set as 0 to specify no maximum. · Caller ID Specify the caller ID to use when making outbound calls over this trunk.
  • Page 74 MyPBX SOHO V4/V5 Administrator's Guide 6.2.2.2 Service Provider In this page, we can configure Service Provider. You can add Service Provider as required. And also you can delete multiple trunks at once by ticking the checkbox as required. Figure 6-31 Below is service provider trunk (peer to peer mode), which authorize using IP address only.
  • Page 75 MyPBX SOHO V4/V5 Administrator's Guide protocol SIP. IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. · Provider Name A unique label would help to you identify this trunk. E.g. ―Provider2‖. · Hostname/IP Service provider‘s hostname or IP address.
  • Page 76 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-33 Add bulk DOD for bulk extensions in ascending sequence with the ―Begin DOD‖ you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with ―Begin DOD‖ as 5500100, the corresponding DOD will be 5500100, 5500101, 5500102, 5500103, 5500104, and 5500105.

  • Page 77: Outbound Call Control

    MyPBX SOHO V4/V5 Administrator's Guide 6.3 Outbound Call Control 6.3.1 Outbound Routes In this page, we can configure the outbound rules to control the outgoing calls. Notes: 1. The max number of outbound route is 32. 2. If the dial patterns are the same in several routes, MyPBX will choose the available routes from top to the last one.
  • Page 78 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-35 · Route Name Name of this Outbound Route. E.g. ―Local‖ or ―Long Distance‖. · Password The route password can be used to protect this route from being accessed without a password. You can choose one of the passwords in the PIN list that you can click the ―Pin Settings‖...
  • Page 79 MyPBX SOHO V4/V5 Administrator's Guide · Rrmemory Hunt Round robin with memory, remembers which trunk was used last time, and then use the next available trunk to call out. · Office Hours When a specific office hour is selected, this outbound route can only be used during this office hour, and can‘t be used in non-office hours.

  • Page 80: Speed Dial Settings

    MyPBX SOHO V4/V5 Administrator's Guide Define the trunks that can be used for this outbound route. 6.3.2 Speed Dial Settings Figure 6-36 1) Options · The prefix of speed dial The prefix should be dialed before the speed dial number. The default is *99.

  • Page 81: Ivr

    MyPBX SOHO V4/V5 Administrator's Guide In this page, we can configure the details of IVR, ring group, queue and inbound routes. 6.4.1 IVR When there‘s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording route caller...
  • Page 82 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-39 · Number MyPBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extensions. · Name A name for the IVR. · Prompt The prompt recording that will be played when this IVR is reached.
  • Page 83 MyPBX SOHO V4/V5 Administrator's Guide · Enable Direct Dial Allow the caller to dial other extensions number directly. · Key Press Events A list of actions that can be performed depending on the digit dialed by the user. · Key The Key pressed when the callers hear the IVR prompt.

  • Page 84: Ring Groups

    MyPBX SOHO V4/V5 Administrator's Guide 6.4.2 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported. Note: follow me feature in extension page will not take effect when it‘s ringing as an agent.
  • Page 85 MyPBX SOHO V4/V5 Administrator's Guide · Ring Group Name This option defines a name for this group, e.g. ―Sales‖. ―Ring Group Name‖ is a label to help you identify this group in the group list. · Ring Group Number This option defines the numbered extension that can be dialed to reach this group.

  • Page 86: Queues

    MyPBX SOHO V4/V5 Administrator's Guide 6.4.3 Queues Call Queues give users (e.g. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. Figure 6-42 Call queues allow calls to be sequenced to one or more agents.
  • Page 87 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-43 · Queue Name A name for the Queue. www.yeastar.com Page 87...
  • Page 88 MyPBX SOHO V4/V5 Administrator's Guide · Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. · Queue Password You can require agents to enter a password before they can log in to this queue.
  • Page 89 MyPBX SOHO V4/V5 Administrator's Guide · Frequency How often to announce a prompt to the caller. 4) Events If a caller presses the key while waiting in the queue, this setting selects which action should process the key press. 5) Failover-Destination Define the failover action.

  • Page 90: Conferences

    MyPBX SOHO V4/V5 Administrator's Guide 6.4.4 Conferences Figure 6-44 Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access the settings options and the admin can kick the last user out and can lock the conference room.

  • Page 91: Inbound Routes

    MyPBX SOHO V4/V5 Administrator's Guide 6.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 6-46 Inbound Route List There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands or you can delete multiple outbound routes at once as required.
  • Page 92 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-47 Add/Edit Inbound Route 1) General · Route Name A name for this inbound route. E.g. ―pstnin‖. · DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers.
  • Page 93 MyPBX SOHO V4/V5 Administrator's Guide Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9) The ―.‖ Character will match any remaining digits. For example, ―9011.‖ will match any phone number that starts with ―9011‖, excluding ―9011‖...
  • Page 94 MyPBX SOHO V4/V5 Administrator's Guide You can enable the callback function of this inbound route. If you want to 6.7.4 configure the callback function, please refer to chapter How do I configure distinctive ring tones? Please refer to APPENDIX Currently distinctive ringtone can be compatible with Yealink and Snom phone.
  • Page 95 MyPBX SOHO V4/V5 Administrator's Guide Route the incoming faxes to a specific extension‘s mail address. Note: This function only supports T.38 faxes. · Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the connection of two branches.
  • Page 96 MyPBX SOHO V4/V5 Administrator's Guide sent to the FXS port selected, you should connect a fax machine to this FXS port. If Choosing a VoIP extension, the fax will be sent to the extension‘s voicemail as an attachment. Note: If you want to receive faxes with custom Email address, the ―SMTP settings‖...

  • Page 97: Audio Settings

    MyPBX SOHO V4/V5 Administrator's Guide 6.5 Audio Settings Custom prompts are supported in MyPBX, and you can change the system prompts to your local country‘s prompt. 6.5.1 Custom Prompts We can record or upload the prompts in this page; you can also play it directly to confirm if it‘s a valid one, you can also download it and save it as a backup.

  • Page 98: Music On Hold Prompts

    MyPBX SOHO V4/V5 Administrator's Guide Figure 6-50 The administrator can also upload prompts by doing the following: 1) Click ―Upload Prompt‖. 2) Click ―Browse‖ to choose the desired prompt. 3) Click ―Upload‖ to upload the selected prompt. Note: The file size must not be larger than 1.8 MB, and the file must be WAV format: GSM 6.10 8 kHz, Mono, 1 Kb/s;...

  • Page 99: System Prompts Settings

    MyPBX SOHO V4/V5 Administrator's Guide Figure 6-52 Note: The file size must not be larger than 1.8 MB, and the file must be WAV format: GSM 6.10 8 kHz, Mono, 1 Kb/s; Alaw/Ulaw 8 kHz, Mono, 1 Kb/s; PCM 8 kHz, Mono, 16 Kb/s.

  • Page 100: Basic Settings

    MyPBX SOHO V4/V5 Administrator's Guide 6.6 Basic Settings There are some basic settings we need to configure MyPBX SOHO V5, like the general preferences, business hours, feature codes, voicemail settings. 6.6.1 General Preferences In this page, there are some general settings of MyPBX.
  • Page 101 MyPBX SOHO V4/V5 Administrator's Guide .Maximum concurrent calls Maximum concurrent calls limits. The default value 0 means no limit. · Music on hold Used to set hold music for the system. · Tone Region Please select your country or nearest neighboring country to enable the default dial tone, busy tone, and ring tone for your region.
  • Page 102 MyPBX SOHO V4/V5 Administrator's Guide transferring the call. Otherwise, the call will be transferred directly without any prompt. Default: Yes. · Music on Hold for Follow Me Prompt Configure whether to play a prompt ―please hold while I try to locate the person you are calling‖...

  • Page 103: Business Hours

    MyPBX SOHO V4/V5 Administrator's Guide · IVR Extensions The default value is 660 to 679. · Queue Extensions The default value is 680 to 689. 6.6.2 Business Hours Business Hours setting including ―Holidays‖ is used to control the incoming calls, we can configure it in this page.

  • Page 104: Feature Codes

    MyPBX SOHO V4/V5 Administrator's Guide 3) Add office hours You can set up the business hours here. 4) Add Holiday You can set up the holidays here. If a time period is configured as both Holidays and office hours, it will be treated as Holidays.
  • Page 105 MyPBX SOHO V4/V5 Administrator's Guide For example, extension 500 want to leave a message for extension 501, users can use 500 dial ―#501‖ to enter the voicemail of 501. · Voicemail main menu Users can go to the main menu by dialing *02 (*02 is the default setting).
  • Page 106 MyPBX SOHO V4/V5 Administrator's Guide User may park an incoming call on his own telephone by pressing ―*6‖ (*6 is the default setting) · Extension range used to park calls User may park an incoming call on a designated extension at first and then pick up the call again on any other extensions.

  • Page 107: Voicemail Settings

    MyPBX SOHO V4/V5 Administrator's Guide Users may disable no answer forward by calling *073 on their phone (*072 is the default setting) · Forward to number Users may activate call forwarding by dialing this feature code, followed by the extension or phone number to forward all calls to this number.
  • Page 108 MyPBX SOHO V4/V5 Administrator's Guide 1) General Voicemail Settings a) Message Options · Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. · Max Message Time Set the maximum length of a single voicemail message.
  • Page 109 MyPBX SOHO V4/V5 Administrator's Guide · Announce Message Duration If this option is set, the duration of the message in minutes will be played back before the voicemail message begins playing. .Announce Message Arrival Time If this option is set, the arrival time of the message will be played back before the voicemail message begins playing.
  • Page 110 MyPBX SOHO V4/V5 Administrator's Guide Settings‖ button to check whether the setup is OK. 1) If the test is successful, you can use the email safely. 2) If test failed, please check if the above information is correct or network is proper.

  • Page 111: Advanced Settings

    MyPBX SOHO V4/V5 Administrator's Guide 6.7 Advanced Settings 6.7.1 SIP Settings 1) General Figure 6-59 · UDP Port Port used for SIP registrations. The default is 5060. · TCP Port Port used for SIP registrations. The default is 5060. · TLS Port Port used for SIP registrations.
  • Page 112 MyPBX SOHO V4/V5 Administrator's Guide domain name. · TLS Client Method When using MyPBX as TLS client, specify the protocol for outbound TLS connections. You can select it as tlsv1, sslv2 or sslv3. · RTP Port Start Beginning of RTP port range.
  • Page 113 MyPBX SOHO V4/V5 Administrator's Guide · DNS SRV Look Up Please enable this option when your SIP trunk contains more than one IP address. · User Agent To change the user agent parameter of asterisk, the default is ―MyPBX‖; you could change it if needed.
  • Page 114 MyPBX SOHO V4/V5 Administrator's Guide queries periodically. This setting is only required when your public IP address is not static. It is recommended that a static public IP address is used with this system. Please contact your ISP for more information.
  • Page 115 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-61 A codec is a compression or decompression algorithm used in the transmission of voice packets over a network or the Internet. u-law: A PSTN standard codec, used in North America, which provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call.
  • Page 116 MyPBX SOHO V4/V5 Administrator's Guide 4) QoS Figure 6-62 QoS (Quality of Service) is a major issue in VoIP implementations. The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic.
  • Page 117 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-64 · From Field Where to get the caller ID in SIP packet. · To Field Where to get the DID in SIP packet. · 180 Ringing It is set when the telecom provider needs. Usually it is not needed.

  • Page 118: Iax Settings

    MyPBX SOHO V4/V5 Administrator's Guide · Session-expires The max refresh interval. · Session-minSE The min refresh interval, which mustn't be less than 90s. · Session-refresher Choose session-refresher, the default is Uas. 6.7.2 IAX Settings Figure 6-65 1) General · Bind Port Port used for IAX2 registrations.

  • Page 119: Blacklist

    MyPBX SOHO V4/V5 Administrator's Guide good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. a-law: A PSTN standard codec, used outside of North America, which provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call.

  • Page 120: Callback Settings

    MyPBX SOHO V4/V5 Administrator's Guide Figure 6-67 Note: Add a phone number in blacklist, such as ―05921234567‖: 1) If the type is ―inbound‖, then this number can‘t be called. 2) If the type is ―outbound‖, then the extensions in MyPBX can‘t call this number.
  • Page 121 MyPBX SOHO V4/V5 Administrator's Guide Follow the steps below to use this function. Step 1: Enable Callback. Inbound Routes—Choose ―Yes‖ on‖ Enable Callback‖ to enable this function. Figure 6-69 Step 2: Create Callback number. Figure 6-70 Step 3: Create Callback Rules You will need to create callback rules when the system should strip or add digits.

  • Page 122: Dnis Settings

    MyPBX SOHO V4/V5 Administrator's Guide · Prepend before dialing Define digits added before a callback number before the callback is placed. For example, the call in number (Caller ID) is 123456789, MyPBX need to send 9123456789 to its trunk when calling this number. You should configure 123456789 as the callback number and add 9 before the callback is placed.

  • Page 123: Pin User Settings

    MyPBX SOHO V4/V5 Administrator's Guide Figure 6-73 1) General · DISA Name Give this DISA application a name to help you identify it. · PIN The password for this DISA. · PIN Settings Click to add, delete or edit PIN list.
  • Page 124 MyPBX SOHO V4/V5 Administrator's Guide Figure 6-74 1) Options · Access Code Dial this code to access PIN. · Prompt for Entry Prompt caller to enter the PIN Number. · Prompt for Entry Failure Prompt the caller when an invalid PIN is entered.

  • Page 125: Pin Settings

    MyPBX SOHO V4/V5 Administrator's Guide • The system administrator can configure certain numbers or types of numbers to require entry of a PIN before users can continue making a call to such a number. • The system administrator can also configure to require users to enter a PIN before making any external call.

  • Page 126: Paging Groups

    MyPBX SOHO V4/V5 Administrator's Guide · PIN list PIN list is a numeric field. Letters and punctuation are not allowed in this field. Fill in one PIN and if you end with enter for each PIN, you could create multiple PINs.

  • Page 127: Certificates

    MyPBX SOHO V4/V5 Administrator's Guide Figure 6-78 · Paging Group Number Define the numbered extension that may be dialed to reach this group. · Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all.

  • Page 128: Reports

    MyPBX SOHO V4/V5 Administrator's Guide 7. Reports Click to access. We can check the call detailed logs for accounting and system log for debugging. 7.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc.
  • Page 129 MyPBX SOHO V4/V5 Administrator's Guide You can download and delete the system logs of MyPBX. Options · Enable Hardware Log Save the information of hardware (up to 4 log files). · Enable Normal Log Save the prompt information (up to 16 log files).

  • Page 130: Logout

    MyPBX SOHO V4/V5 Administrator's Guide 8. Logout Click to log out safely. 9. Use MyPBX Figure 9-1 9.1 Make outbound calls To make an outbound call, we need to add a trunk first. There are 3 types of VoIP Trunk: ·...

  • Page 131: Sample Routing Via Voip Trunk

    MyPBX SOHO V4/V5 Administrator's Guide · BRI Trunk: BRI ports of MyPBX, connected to ISDN provider What are FXO and FXS? FXS (Foreign exchange Station) is an interface which drives an analog telephone or FAX machine. FXS interfaces deliver power, provide ringing, and use FXO signaling.
  • Page 132 MyPBX SOHO V4/V5 Administrator's Guide Figure 9-2 2. Add Outbound Routes As we can see from the Outbound Route of ―VOIP_OUT‖, all phone numbers starting with 0 will have their first digit stripped off (digit 0) and will be sent to the SIP Trunk.
  • Page 133 MyPBX SOHO V4/V5 Administrator's Guide Figure 9-3 Now that we have added two outbound dialing rules, any call starting with 9 will be routed to the PSTN, and any number starting with 0 will be routed to the SIP Trunk.

  • Page 134: Incoming Call

    MyPBX SOHO V4/V5 Administrator's Guide 9.2 Incoming call Sample Routing to an IVR Let‘s configure an incoming call to route to the IVR. In the IVR itself, let‘s configure digit 0 to route the call to extension 300, and digit 1 to route the call to ringgroup.
  • Page 135 MyPBX SOHO V4/V5 Administrator's Guide Figure 9-5 www.yeastar.com Page 135...

  • Page 136: Appendix A Faq

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX A FAQ Q1. How to Register SIP device? 1) Register SIP soft phone Download the x-lite softphone from CounterPath website www.counterpath.com After installing the x-lite, right click the panel and select the SIP Account setting and then configure it.

  • Page 137: Mypbx Soho V4/V5 Administrator's Guide

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX B How to Configure External Storage Before External storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.
  • Page 138 MyPBX SOHO V4/V5 Administrator's Guide Figure B-2 External Storage Setting Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

  • Page 139: Appendix C How To Configure Nat Setting

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX C How to Configure NAT Setting When MyPBX is behind a NAT (firewall), you need to configure NAT setting on MyPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration.
  • Page 140 MyPBX SOHO V4/V5 Administrator's Guide Figure C-2 MyPBX Network setting 2. If MyPBX has a public IP (i.e. is connected directly to your Internet service provider), the network settings should be configured according to Figure C-3: Figure C-3 Now, MyPBX has been configured as a public IP, so there is no need to configure NAT again, just leave all settings in ―NAT‖...

  • Page 141: Appendix D How To Use Auto Provision

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX D How to Use Auto Provision Step1. Disable DHCP Server on your local network. E.g. Disable DHCP Server on Linksys Router. Figure D-1 Step2. Enable DHCP Server on MyPBX. Login MyPBX web interface, ―System‖  ―Network Preference‖ -> ―DHCP Server‖...
  • Page 142 MyPBX SOHO V4/V5 Administrator's Guide Figure D-2 Step3. Configure phones on MyPBX auto-provision page. 1. Login MyPBX web interface, ―PBX‖ -> ―Extensions‖ -> ―Phone Provisioning‖ -> ―Add Phone‖. Figure D-3 2. Fill in the phone detail message on the pop-up windows.
  • Page 143 MyPBX SOHO V4/V5 Administrator's Guide Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default setting of DHCP for IP Phone is enabled, so you can skip this step to step 5.
  • Page 144 MyPBX SOHO V4/V5 Administrator's Guide Figure D-5 Step5. Finish. www.yeastar.com Page 144...

  • Page 145: Appendix E How Do I Configure Distinctive Ring Tones

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX E How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone.
  • Page 146 MyPBX SOHO V4/V5 Administrator's Guide Figure E-2 Step3. Finish. www.yeastar.com Page 146...

  • Page 147: Appendix F How To Use Did

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX F How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a feature offered by telephone companies for use with their customers' private branch exchange (PBX) systems. In DID service the...
  • Page 148 MyPBX SOHO V4/V5 Administrator's Guide [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9) The ―.‖ Character will match any remaining digits. For example, ―9011.‖ will match any phone number that starts with ―9011‖, excluding ―9011‖ itself.
  • Page 149 MyPBX SOHO V4/V5 Administrator's Guide Figure F-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 (number 6001 to extension 6001, number 6002 to extension 6002).
  • Page 150 MyPBX SOHO V4/V5 Administrator's Guide Figure F-3 www.yeastar.com Page 150...

  • Page 151: Appendix G How To Use Blf Key To Choose The Pstn Line

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX G How to Use BLF Key to Choose the PSTN Line MyPBX allows you to choose the specific PSTN line to make outbound call by pressing the BLF key on the IP Phone. Follow the steps to do the configuration with your Yealink phone.

  • Page 152: Appendix H Mypbx Security Configuration Guide

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX MyPBX Security Configuration Guide VoIP attack, although not an everyday occurrence does exist. When using VoIP, system security is undoubtedly one of the issues we care about most. But with the appropriate configuration, and some basic safety habits, we can improve the security of the telephone system.
  • Page 153 MyPBX SOHO V4/V5 Administrator's Guide Figure H-0-1 2. Service: This page shows the general service like AMI, SSH and TFTP, we recommend disabling them if not used. Note: TFTP is used for phone provisioning, it‘s enabled by default, you can disable it after all phones are well configured.
  • Page 154 MyPBX SOHO V4/V5 Administrator's Guide 1.1 Web GUI (HTTP) 1.1.1 Change the default HTTP bind port. PBXBasic Settings General PreferencesHTTP Bind Port Figure H-1-1 We can change it to another one like 8080 for example. 1.1.2 Change the default password.
  • Page 155 MyPBX SOHO V4/V5 Administrator's Guide 1.2 Extension Hackers are always sending packages to PBX to register extension before dialing out. Extension‘s security is very important for users. 1.2.1 Change the default SIP Port PBXBasic settingsSIP SettingsGeneralUDP Port Figure H-1-3 We recommend changing this to another available port, for example: 5080.
  • Page 156 MyPBX SOHO V4/V5 Administrator's Guide Figure H-1-4 Note: A strong password is a MUST for remote extensions. 1.2.3. IP restriction for extensions You can find this setting in PBXExtensionsFXS/VoIP Extensions VoIP ExtensionsGeneralPassword When it‘s configured, only the permitted IP can register this extension. All the other registry requests will be denied.
  • Page 157 MyPBX SOHO V4/V5 Administrator's Guide Note: If it‘s for remote extension, a static public IP address is needed to input instead. 1.2.3 Security Configuration for Remote Extensions PBXExtensionsFXS/VoIP Extensions VoIP ExtensionsGeneral Enable ―NAT‖ and ―Register remotely‖ like the picture shown below.
  • Page 158 MyPBX SOHO V4/V5 Administrator's Guide enabled in MyPBX, hacker cannot register extension without the CA, the registry request will be refused directly. Refer to Appendix I to get the detailed steps of how to use TLS in MyPBX. Note: TLS is disabled in MyPBX by default; we need to enable it in ―SIP settings‖...
  • Page 159 MyPBX SOHO V4/V5 Administrator's Guide Step2. Add common rules to accept local network access. Create a common rule to allow all the IP addresses of the local phones to access MyPBX server. For example, the local IP range is 192.168.5.1-192.168.5.254,...
  • Page 160 MyPBX SOHO V4/V5 Administrator's Guide Figure H-2-3 Note: Static public IP range needs to be configured here, if it‘s dynamic IP address that doesn‘t belong to a range, there is no need to configure it, but the ―Drop All‖ in the next step should not be ticked. The IP blacklist rules will help to protect MyPBX.
  • Page 161 MyPBX SOHO V4/V5 Administrator's Guide Figure H-2-4 Allow RTP port range: Name: RTP Protocol: UDP Port: 10000:12000 IP: 110.111.132.6/255.255.255.255 Action: Accept Figure H-2-5 Note: If the media server of SIP provider is dynamic, and we cannot collect the IP range. We can allow the RTP range for the whole IP addresss like this: www.yeastar.com...
  • Page 162 MyPBX SOHO V4/V5 Administrator's Guide Name: RTP_ALL Protocol: UDP Port: 10000:12000 IP: 0.0.0.0/0.0.0.0 Action: Accept Figure H-2-6 In this case, MyPBX can get rid of one-way volume issue. Step5. Block the web connection of the other IP address that are not added into accept list.
  • Page 163 MyPBX SOHO V4/V5 Administrator's Guide Figure H-2-7 Note: Many attacks are caused by the web access, it‘s highly recommend to drop the untrusted connection via web interface. Step6. Add common rules to accept the static public IP range of NTP, SMTP, and POP server.
  • Page 164 MyPBX SOHO V4/V5 Administrator's Guide automatically if the number of the packets it sends exceeds the rule you configured. Note: These 3 rules are created by MyPBX by default. 1) Add two auto blacklist rules for port: 5060. Rule No.1:...
  • Page 165 MyPBX SOHO V4/V5 Administrator's Guide Figure H-2-10 Step 7. Enable ―Drop all‖ (If this feature is enabled, all the packets and connection that do not match the rules would be dropped.) Warning: Before enabling this feature, please create a rule to accept the local network access, or the server might not be accessed.
  • Page 166 MyPBX SOHO V4/V5 Administrator's Guide Figure H-2-12 Figure H-2-13 3. Service security 3.1 Disable Guest Call 3.2 Disable Guest calls www.yeastar.com Page 166...
  • Page 167 MyPBX SOHO V4/V5 Administrator's Guide PBXBasic SettingsSIP SettingsAdvanced SettingsAllow Guest Figure H-3-1 Note: Allow Guest is disabled by default; please keep it to ―No‖ for general use. 3.2 SSH access enhancement 3.2.1 Disable SSH Select LAN SettingsEnable SSH. If external debugging isn‘t required, please select ―No‖.
  • Page 168 MyPBX SOHO V4/V5 Administrator's Guide 1. Log in via putty.exe. Figure H-3-3 2. The default username is root and the default password is ys123456. Figure H-3-4 www.yeastar.com Page 168...
  • Page 169 MyPBX SOHO V4/V5 Administrator's Guide 3. Use command passwd to change the root‘s password Figure H-3-5 You need to input the new password twice to take effect. 3.3 AMI settings* The Asterisk Manager Interface (AMI) allows a client program to connect to an Asterisk instance and issue commands or read events over a TCP/IP stream.
  • Page 170 MyPBX SOHO V4/V5 Administrator's Guide Figure H-3-6 To manage the accounts to access AMI, we can configure it in AMI page directly. Click SystemSystem PreferencesAMI Settings. For example, the AMI account I want is: User name: Developer Password: Developer The only IP address that‘s allowed to log in is 192.168.1.71.
  • Page 171 MyPBX SOHO V4/V5 Administrator's Guide Figure H-3-8 3.4 TFTP* MyPBX can work as a TFTP server when using ―phone provisioning‖, and this feature is enabled by default. If all the phones are well provisioned, you can disable this access to protect the configuration files of MyPBX.
  • Page 172 MyPBX SOHO V4/V5 Administrator's Guide using third party software, you need to set up this first. For example, username: Harry, password: Harry123 Figure H-3-10 Save it and apply the changes. Figure H-3-11 When logging in using other software, we can check the CDR.
  • Page 173 MyPBX SOHO V4/V5 Administrator's Guide 3.6 Alert settings After enabling alert settings, if the device is attacked, the system will notify users the alert via call or e-mail. The attack modes include IP attack and Web Login. 3.6.1 IPATTACK When the system is attacked by some IP addresses, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.
  • Page 174 MyPBX SOHO V4/V5 Administrator's Guide Figure H-3-13 3.6.2 WEBLOGIN Enter the password incorrectly five times when logging in MyPBX Web interface will be deemed as attack, the system will limit the IP login within 10 minutes and notify the user.
  • Page 175 MyPBX SOHO V4/V5 Administrator's Guide E-mail Notification: Yes To: alert@yeastar.com Subject: WebLogin Figure H-3-14 4. International call limit 4.1 Limit call credit at provider side We can ask VoIP/PSTN/ISDN provider for help to limit the credit of international calls in advance, then the hacker cannot dial international calls. Each provider has its own policy.
  • Page 176 MyPBX SOHO V4/V5 Administrator's Guide Click ―PBXOutbound Call Control Outbound Route‖. For example, the password you need is 5503333 Dial pattern: 00. <Don‘t miss the dot here> Password: 5503333 Choose the allowed extension and the trunk to the right side like this:...
  • Page 177 MyPBX SOHO V4/V5 Administrator's Guide 4.3 Disable international call in MyPBX We can ask the provider for help to disable international calls in advance, if it‘s not possible, we can configure the rules in MyPBX side to drop all the international calls.
  • Page 178 MyPBX SOHO V4/V5 Administrator's Guide Figure H-4-3 Save it and apply the changes. Then click the arrow at the left side to set it to the top. Figure H-4-4 www.yeastar.com Page 178...

  • Page 179: Appendix I How To Use Tls In Mypbx

    MyPBX SOHO V4/V5 Administrator's Guide In this case, all international call requests will be routed to this invalid trunk. Ie. The call is dropped directly. APPENDIX I How to Use TLS in MyPBX I.1 How to register IP phones to MyPBX via TLS MyPBX is working as a SIP server, IP phones register to MyPBX as extensions via TLS.
  • Page 180 MyPBX SOHO V4/V5 Administrator's Guide · TLS Verify Client When using MyPBX as a TLS server, whether or not to verify client‘s certificate. It is ―No‖ by default. · TLS Ignore Common Name Set this parameter as ―No‖, then common name must be the same with IP or domain name.
  • Page 181 MyPBX SOHO V4/V5 Administrator's Guide The certificate is generated via the toolkit OpenSSL, you can compile the source package from http://www.openssl.org/, or download the tool used here, download link: www.yeastar.com/download/tools/TLS_CA_Tool.rar You can find the files inside the package like these: Figure I-3 Ca.bat: Make the CA.crt for IP phone and MyPBX...
  • Page 182 MyPBX SOHO V4/V5 Administrator's Guide Figure I-4 Just follow the guide to input the information of MyPBX step by step. In this example, MyPBX‘s IP address is 192.168.4.142. www.yeastar.com Page 182...
  • Page 183 MyPBX SOHO V4/V5 Administrator's Guide Figure I-5 www.yeastar.com Page 183...
  • Page 184 MyPBX SOHO V4/V5 Administrator's Guide Figure I-6 This ca.crt is the same as the one in folder /TLS_CA_Tool/ca/trusted/. Figure I-7 www.yeastar.com Page 184...
  • Page 185 MyPBX SOHO V4/V5 Administrator's Guide MyPBX‘s CA: CA.crt is generated successfully. Step2 Prepare “asterisk.pem”, “MyPBX’s server certificate” We need the CA.crt and CA.key to make the server certificate. Double click ―server.bat‖. Figure I-8 www.yeastar.com Page 185...
  • Page 186 MyPBX SOHO V4/V5 Administrator's Guide Follow the guide to input information step by step, and make sure the information you have input matches the one you have input in Step1. Figure I-9 www.yeastar.com Page 186...
  • Page 187 MyPBX SOHO V4/V5 Administrator's Guide Check the whole information then input ―y‖ to continue. When done, you can find the asterisk.pem as the following picture shows. Figure I-10 asterisk.pem, the ―MyPBX‘s server certificate‖ is generated successfully. Note: We can copy the asterisk.pem, ca.crt to another folder before making the IP phone‘s certificate.
  • Page 188 MyPBX SOHO V4/V5 Administrator's Guide Figure I-11 Step3. Prepare the IP phone’s certificate, ca.crt Double click ―ca.bat‖, input the information of IP phone step by step. www.yeastar.com Page 188...
  • Page 189 MyPBX SOHO V4/V5 Administrator's Guide Figure I-12 In this example, the IP phone‘s IP address is 192.168.4.71. Figure I-13 www.yeastar.com Page 189...
  • Page 190 MyPBX SOHO V4/V5 Administrator's Guide When done, we can find the ca.crt in this folder. Figure I-14 The ca.crt in folder /TLS_CA_Tool/ca/trusted is the same as the above one. www.yeastar.com Page 190...
  • Page 191 MyPBX SOHO V4/V5 Administrator's Guide Figure I-15 The IP phone‘s certificate is finished. Note: If you have got your own CA for IP phone, you can rename it to CA.crt and copy it to folder ―/TLS_CA_Tool/ca/trusted‖ before making the ―client.pem‖.
  • Page 192 MyPBX SOHO V4/V5 Administrator's Guide Figure I-17 www.yeastar.com Page 192...
  • Page 193 MyPBX SOHO V4/V5 Administrator's Guide Confirm all the information we input before clicking ―y‖ to finish this guide. Figure I-18 The ―IP phone‘s server certificate‖ is ready. Note: We can copy the client.pem, ca.crt to another folder before uploading. www.yeastar.com...
  • Page 194 MyPBX SOHO V4/V5 Administrator's Guide Figure I-19 All the certificates are prepared. 3. Upload certificates 3.1 Upload IP phone’s certificates In this example, IP phone‘s model is Yealink T28. Step1. Upload “IP phone’s server certificate” (client.pem). Click ―SecurityServer Certificates‖ to upload client.pem www.yeastar.com...
  • Page 195 MyPBX SOHO V4/V5 Administrator's Guide Figure I-20 Click ―Choose File‖ and upload IP phone‘s server certificate. IP phone will reboot by itself when uploaded successfully to take effect. Figure I-21 When IP phone boots up again, we can check the certificate status.
  • Page 196 MyPBX SOHO V4/V5 Administrator's Guide Figure I-23 Figure I-24 When done, we can check the content of CA.crt like the picture shown below. www.yeastar.com Page 196...
  • Page 197 MyPBX SOHO V4/V5 Administrator's Guide Figure I-25 The certificates in IP phone side are well uploaded. 3.2 Upload MyPBX’s certificates In this example, the model of MyPBX is MyPBX U200 (firmware version: 15.18.0.22) Step1. Upload MyPBX‘s server certificate (asterisk.pem) Click ―PBX->Advanced Settings->Certificates‖, then click ―Upload Certificates‖, choose ―PBX Certificates‖...
  • Page 198 MyPBX SOHO V4/V5 Administrator's Guide Click Save to upload, you will need to reboot MyPBX to take effect. Figure I-27 Click ―Reboot Now‖ to reboot MypBX. When done, we can move to Step 2. Figure I-28 Step2. Upload the trusted certificate.
  • Page 199 MyPBX SOHO V4/V5 Administrator's Guide Figure I-29 Click ―Save‖ to upload, then click ―Apply Changes‖. Figure I-30 The certificates in MyPBX side are well uploaded. 4 Register IP phone to MyPBX via TLS Before registering IP phone to MyPBX, we need to create a SIP extension in MyPBX side in advance, or edit the existing one.
  • Page 200 MyPBX SOHO V4/V5 Administrator's Guide Figure I-31 Open IP phone‘s configuration page, input the registry information of extension 303. www.yeastar.com Page 200...
  • Page 201 MyPBX SOHO V4/V5 Administrator's Guide Figure I-32 Click ―Confirm‖ to apply the changes, then extension 303 is registered via TLS. We can also check the status in ―Extension Status‖ page of MyPBX. Figure I-33 If you have any problems about extension‘s registry, please run a packet trace in ―ReportsSystem LogsPacket Capture Tool‖, input IP phone‘s IP address,...
  • Page 202 MyPBX SOHO V4/V5 Administrator's Guide Figure I-34 www.yeastar.com Page 202...

  • Page 203: How To Register Sip Trunk To Voip Provider Via Tls

    MyPBX SOHO V4/V5 Administrator's Guide I.2 How to register SIP trunk to VoIP provider via TLS If you have got the SIP trunk from provider that is using TLS, we can configure it in MyPBX and choose TLS within the trunk, here are two examples for you.
  • Page 204 MyPBX SOHO V4/V5 Administrator's Guide Service provider trunk (P-P). Figure I-36 If you have got problem when registering to provider via TLS, you can also run a packet trace in ―System Log‖ page using ―Packet Capture Tool‖, then send it to provider or us to analyze.

  • Page 205: Appendix J How To Use Ldap

    MyPBX SOHO V4/V5 Administrator's Guide APPENDIX J How to use LDAP LDAP stands for Lightweight Directory Access Protocol, which is a client-server protocol for accessing a directory service. Normally, it is used as a phone book on MyPBX so that you can search a key word from your IP phone.
  • Page 206 MyPBX SOHO V4/V5 Administrator's Guide Figure K-2 First fill the fields as the configuration as below: LDAP Name Filter: (|(cn=%)(sn=%)) LDAP Number Filter: (|(telephoneNumber=%)(homePhone=%)(mobile=%)) Server Address: 192.168.5.142 /the IP of MyPBX/ Port: Base: dc= yeastar,dc=cn User Name: cn=admin,dc=yeastar,dc=com Password: ****** /the password you have set on MyPBX/ Max.Hits:...
  • Page 207 MyPBX SOHO V4/V5 Administrator's Guide Figure K-3 If you enable the ―LDAP Lookup for PreDial/Dial‖, you can use LDAP feature either in PreDial/Dial page or by pressing DSS Key. [Finish] www.yeastar.com Page 207...

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