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Troubleshooting

The device cannot be switched on – power problems
?
The battery is flat or almost flat. Connect the device to power supply (eg. to the car
power outlet using the car charger).
Black screen
?
Switch on the device, charge the battery.
System problems
?
Normally, resetting the device is not necessary. However, if the system does not
respond and the device cannot be switched off by simply pressing and holding the
POWER button, pls press the Reset switch (using the pointing pen).
Strange characters on the display
?
Check what OSD language is chosen. Change the language to English or any
other language you understand.
The device reacts to touching the screen in a strange way
?
Pls calibrate the screen.
No sound
?
Increase volume.
No sound in the earphones
?
Increase volume, check if the earphones are connected properly. Check if the
audio files are not damaged (copy another files).
Files cannot be saved in the memory of the device
?
Pls check if the USB cable is properly connected to the device and to the PC.
?
Check if the USB cable is not damaged (check with another cable).
?
Check if ActiveSync is installed on the PC.
?
Check if the internal memory isn't full.
Files cannot be saved in memory card
?
Before you use a card, set the security switch to the UNLOCK position. Check if
the card is not full.
?
Check if the card is not damaged (check another microSD card).
Connection with PC cannot be established
?
Microsoft Active Sync® software is necessary to establish the connection.
?
ls install this software first.
The device does not find a given address.
?
All the questions concerning the MAPS must be addressed to the map providers
(depending on which map you are using). The coverage data can be always
obtained from map providers.
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