Lenovo ThinkPad W700ds Troubleshooting Manual
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Lenovo ThinkPad W700ds Troubleshooting Manual

Lenovo ThinkPad W700ds Troubleshooting Manual

Lenovo laptop service and troubleshooting guide
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  • Page 1 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...
  • Page 4 © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 5: Table Of Contents

    Battery problems . AC adapter problems . Hard disk drive (HDD) or solid state drive (SSD) problems . Fingerprint reader problems © Copyright Lenovo 2008 Chapter 4. Recovery options . Introducing Rescue and Recovery . Restoring the factory contents . Recovering data.
  • Page 6 European Union EMC Directive conformance statement . EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . Japanese VCCI Class B statement . Japanese statement of compliance for products less than or equal to 20 A per phase . EU WEEE Statements .

  • Page 7: Read This First

    Protect yourself from the heat generated by the AC adapter. Prevent your computer from getting wet. © Copyright Lenovo 2008 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
  • Page 8 Protect the cables from being damaged. Protect your computer and data when moving it. Handle your computer gently. Carry your computer carefully. ® ThinkPad W700 and W700ds Service and Troubleshooting Guide Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on,...

  • Page 9: Chapter 1. Finding Information

    Center, click Access on-system help. v Click Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Safety and Warranty Guide includes general safety instructions and complete Lenovo © Copyright Lenovo 2008 ® computer and get started. It includes a ®...

  • Page 10: Finding Information With The Thinkvantage Button

    Regulatory Notice supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.

  • Page 11: Chapter 2. Taking Care Of Your Thinkpad Computer

    – Avoid directly exposing your computer to the air from an appliance that can produce negative ions. – Keep your computer and peripherals as far as possible from such an appliance. – Wherever possible, ground your computer to facilitate safe electrostatic discharge. © Copyright Lenovo 2008...

  • Page 12: Be Gentle With Your Computer

    Register your computer v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 13: Be Sure Not To Modify Your Computer

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, HDD or SSD. Care for the fingerprint reader...

  • Page 14: Cleaning The Cover Of Your Computer

    Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2.

  • Page 15: Tips On Using The Dual Screen Model

    Tips on using the dual screen model v Do not open the main display beyond 150 degrees to the keyboard. To do so might damage the computer hinge. v The second screen is designed to be opened at an angle of 0 to 30 degrees to the main display.
  • Page 16 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...

  • Page 17: Chapter 3. Solving Computer Problems

    Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 36 of this Guide.

  • Page 18: Entering The Bios Setup Utility

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 51 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 53. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 19: Diagnosing Problems

    Attention: v If you need help or further information about the problem, choose any of the following: – Lenovo Troubleshooting Center – Update System Drivers – System Information v Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test;...

  • Page 20: Diagnosing Problems Using Pc-Doctor From The Service Partition

    Access Help, and run the program for a diagnostic test of the HDD or SSD. v Download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/ document.do?sitestyle=lenovo&lndocid=tpad-matrix. Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system.

  • Page 21: Error Messages

    Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 0176: System Security - The System has been tampered with. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults.
  • Page 22 Message 0200: Hard disk error 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or 0230: Shadow RAM error 0231: System RAM error 0232: Extended RAM error 0250: System battery error 0251: System CMOS checksum bad 0271: Date and time error ®...
  • Page 23 Message Solution 0280: Previous boot Your computer was previously unable to complete the boot incomplete process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
  • Page 24 Message The power-on password prompt The hard disk password prompt Hibernation error Operating system not found. EMM386 Not Installed - Unable to Set Page Frame Base Address. CardBus Configuration Error - Device Disabled ® ThinkPad W700 and W700ds Service and Troubleshooting Guide Solution A power-on password or a supervisor password is set.
  • Page 25 Message Solution Cannot boot from Check the status of the device which you want to boot from. any device. Device not found Check the device you want to boot from. Device error Check the device you want to boot from. No valid operating system Check that the operating system has no failure and is installed correctly.

  • Page 26: Errors Without Messages

    If one of the following error code messages is displayed on the screen, have the computer serviced: 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine...
  • Page 27 Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: Note: If you have modified a partition on your HDD or SSD by using a partition software, information about that partition, or the master boot record, may have been destroyed.

  • Page 28: Memory Problems

    You forgot your password. Solution: v If you forget your power-on password, you must take your computer to a v If you forget your hard disk password, a Lenovo authorized servicer v If you forget your supervisor password, a Lenovo authorized servicer ®...

  • Page 29: Keyboard Problems

    Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: For Windows Vista 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly.

  • Page 30: Sleep (Standby) Or Hibernation Problems

    Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST). Solution: 1. Make sure that: 2. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off.
  • Page 31 Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.

  • Page 32: Computer Screen Problems

    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.
  • Page 33 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.
  • Page 34 Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure that the correct device driver name is shown in the adapter 6.

  • Page 35: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see ″Problem solving″ in Access Help Problem: The computer does not operate with a fully charged battery.

  • Page 36: Hard Disk Drive (Hdd) Or Solid State Drive (Ssd) Problems

    Hard disk drive (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk password on the HDD or SSD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm.
  • Page 37 Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.

  • Page 38: Fingerprint Reader Problems

    Fingerprint reader problems Problem: You cannot register or authenticate your finger. Solution: If your finger has any of the following conditions, you may not be able to register or authenticate it. v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet. v The surface of your finger is very different from when you enrolled your To improve the situation, try the following: v If your hands are too dry, apply lotion to them.
  • Page 39 Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. To check whether the device is included in the ″Boot priority order″...

  • Page 40: Raid Problems

    RAID problems Problem: The RAID 0 volume is reported as ″Failed.″ Solution: One hard disk in the RAID 0 array may be missing or may have been damaged. If you have removed the disk, reinstall it, and then turn on the computer. Check the status of the RAID volume in Intel option ROM or Intel Matrix Storage Console.
  • Page 41 Solution (continued): For using Intel Matrix Storage Manager option ROM: 1. Replace the hard disk drive, and then turn on the computer. 2. During the startup, the state of the RAID volume is shown as ″Degraded,″ and a prompt to rebuild the volume is displayed on the screen.
  • Page 42 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...

  • Page 43: Copyright Lenovo

    “Problem solving” in Access Help. Solid state drive (SSD) With Lenovo technologies advancing to provide you with the best engineered systems, some models are equipped with a solid state drive (SSD) for data storage. This cutting-edge technology enables notebook systems to be lighter, smaller and faster.

  • Page 44: Restoring The Factory Contents

    Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space.

  • Page 45: Recovering Data

    Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure: 1.
  • Page 46 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...

  • Page 47: Chapter 5. Upgrading And Replacing Devices

    3. Slide and hold the battery latch 1 . Then, remove the battery 2 . 4. Install a fully charged battery by sliding it into the battery compartment. 5. Turn the computer over again. Connect the AC adapter and the cables to the computer. © Copyright Lenovo 2008...

  • Page 48: Upgrading The Hard Disk Drive Or Solid State Drive

    You can replace the solid state drive (SSD) or the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative. Note: v Replace the HDD or SSD only if you are upgrading it or having it repaired.
  • Page 49 To replace the HDD 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the drive slot cover. 5.
  • Page 50 6. Remove the drive by pulling out the tab. 7. Detach the rubber rails from the drive. 8. Attach the rubber rails to the new drive. ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...
  • Page 51 9. Insert the drive into the drive bay; then press it firmly into place. 10. Attach the slot cover. 11. Reinstall the screw. 12. Reinstall the battery. 13. Turn the computer over again. Connect the AC adapter and the cables to the computer.
  • Page 52 To replace the SSD 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the drive slot cover. 5.
  • Page 53 6. Remove the drive by pulling out the tab. 7. Release the latch with your finger in the direction shown by the arrow 1 , and lift up the bar 2 . Note: Do not remove the rubber pads attached to the side of the adapter. To do so requires pulling hard, possibly damaging or breaking them.
  • Page 54 8. Pull the tab to remove the SSD from its adapter. 9. Insert a new SSD into the adapter; then put the bar back in place and set the latch. 10. Insert the drive into the drive bay; then press it firmly into place. 11.

  • Page 55: Replacing Memory

    14. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate three (DDR3) synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer.
  • Page 56 5. Loosen the screws 1 on the memory slot cover; then remove the cover 6. If the SO-DIMM is already in the memory slot, remove it to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2 .
  • Page 57 7. Find the notch on the contact edge side of the SO-DIMM you are installing. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ;...
  • Page 58 8. Reinstall the cover of the memory slot by aligning the side of the cover first 1 , and closing the cover. Then tighten the screws to secure the cover 2 . Attention: When you have added or upgraded an SO-DIMM, do not use your computer until you have closed the memory slot cover.

  • Page 59: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 60 Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 61: Getting Help Around The World

    Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 62 Country or Region Brazil Brunei Canada Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador ® ThinkPad W700 and W700ds Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian and Portuguese)
  • Page 63 Country or Region Telephone Number Estonia +372 66 00 800 +372 6776793 Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala...
  • Page 64 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1601-0033 (English and Filipino) +48-22-878-6999 (Polski) +351 21 892 7046 (Portuguese) +4-021-224-4015 Moscow: +7 (495) 258 6300...
  • Page 65 Country or Region Telephone Number United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam 844-946-2000 (English and Vietnamese) Chapter 6. Getting help and service...
  • Page 66 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...

  • Page 67: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

  • Page 68: Types Of Warranty Service

    An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs.
  • Page 69 Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.
  • Page 70 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...

  • Page 71: Appendix B. Customer Replaceable Units (Crus)

    Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL “http://www.lenovo.com/CRUs” provide instructions for replacing self-service and optional-service CRUs.
  • Page 72 Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The following table provides a list of CRUs for your computer and tells where to find the replacement instructions.

  • Page 73: Appendix C. Features And Specifications

    Brightness control v ThinkLight v Discrete graphics v Color sensor (on some models) Keyboard v 89-key, 90-key, or 94-key v TrackPoint v Fn key function v ThinkVantage button v Volume control buttons v Numeric keypad © Copyright Lenovo 2008 ® (two)

  • Page 74: Specifications

    Interface v External-monitor connector v DVI connector v DisplayPort connector v IEEE 1394 connector v Stereo headphone jack v Microphone jack v 5 Universal Serial Bus (USB) connectors v RJ45 Ethernet connector v RJ11 Modem connector (on some models) v Serial Ultrabay Enhanced v Docking connector Optical drive v DVD drive...
  • Page 75 Operating: 5.0°C to 35.0°C (41°F to 95°F) Non-operating: 5.0°C to 43.0°C (41°F to 109°F) – At altitudes above 2438 m (8000 ft) Maximum temperature when operating under the unpressurized condition: 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F).
  • Page 76 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...

  • Page 77: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 78: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 79: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 80: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

  • Page 81: Japanese Vcci Class B Statement

    WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Appendix D. Notices...

  • Page 82: Notice For Users In The U.s.a

    For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has ®...
  • Page 83 ® The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on...

  • Page 84: Notice For Regulatory Information

    8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...

  • Page 85: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery ThinkLight ThinkPad ThinkVantage TrackPoint Ultrabay Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.
  • Page 86 ® ThinkPad W700 and W700ds Service and Troubleshooting Guide...

  • Page 87: Index

    7 error messages troubleshooting 13 factory contents restoring 36 features hardware 65 features and specifications 65 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 5 troubleshooting 30 frequently asked questions 9 hard disk drive diagnosing 11...
  • Page 88 troubleshooting (continued) battery 27 computer screen 24 error messages 13 errors without messages 18 fingerprint reader 30 keyboard 21 memory 20 password 20 pointing device 21 raid problems 32 sleep or hibernation 22 startup problems 30 storage device 28 upgrading devices 39 warranty information 59 Web help 51 worldwide support telephone...
  • Page 90 Part Number: 45N3646 Printed in China (1P) P/N: 45N3646...

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