Lenovo 3000 G230 User Manual page 68

Lenovo G230 UG V1.0_en.book Page 60 Monday, July 28, 2008 7:29 PM
Chapter 5. Getting Help and Service
Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.
The following items are not covered:
Replacement or use of parts not manufactured for or by Lenovo or non
warranted parts
Identification of software problem sources
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
To determine if your Lenovo hardware product is under warranty and
when the warranty expires, go to http://consumersupport.lenovo.com,
and click Warranty, and follow the instructions on the screen.
Refer to your Lenovo hardware warranty for a full explanation of Lenovo
warranty terms. Be sure to retain your proof of purchase to obtain warranty
service.
If possible, be near your computer when you make your call in case the
technical assistance representative can help you resolve a problem
immediately. Please ensure that you have downloaded the most current
drivers and system updates, and recorded information before you call.
When calling for technical assistance, please have the following
information available:
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