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Thelin OThe Parlour Pellet 3000 Repair Manual

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PELLET HEATER
REPAIR MANUAL
For EI (Electronic Ignition) Models
Please familiarize yourself with entire manual before
attempting a repair or adjustment of the heaters.
The Parlour Pellet 3000
The Echo Pellet
The Little Gnome
Thelin Hearth Products
(800) 949-5048 or (530) 273-1976
Fax (530) 273-3707

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Summary of Contents for Thelin OThe Parlour Pellet 3000

  • Page 1 For EI (Electronic Ignition) Models Please familiarize yourself with entire manual before attempting a repair or adjustment of the heaters. The Parlour Pellet 3000 The Echo Pellet The Little Gnome Thelin Hearth Products (800) 949-5048 or (530) 273-1976 Fax (530) 273-3707...

  • Page 2: Table Of Contents

    THELIN HEARTH PRODUCTS TABLE OF CONTENTS Introduction & Service Philosophy ......................3 Tools and Service Kit..........................4 Warranty Replacement Program ......................5 Warranty Claim Form .........................6 Service Calls ............................8 Service Flowcharts ..........................8 Removal and Replacement of Components..................21 Technical Data ..........................24 Battery Back-Up Operation and DC Current Information ..............25 Fuse Functions ..........................

  • Page 3: Introduction & Service Philosophy

    • When was the unit last serviced? service philosophy and what we expect of dealers when they take on the Thelin line. • When and where was the stove purchased? To become a pellet stove dealer means by •...

  • Page 4: Tools And Service Kit

    THELIN HEARTH PRODUCTS 4. Remember, it is the service person who TOOLS AND SERVICE KIT represents your business when in the The tools and equipment needed for customer’s home. A good impression by servicing the Parlour and Gnome Pellet the service person creates a good Stoves are as follows: impression of your business.

  • Page 5: Warranty Replacement Program

    This warranty gives you specific invoiced to the dealer account and credit legal rights which vary from state to state. will be issued upon return to Thelin. All returned parts must be accompanied by a Authorized Warranty Payment warranty claim form.
  • Page 6 Serviceman: Describe Defect: Describe Repair: Customer Verification: I verify that the above repairs were made to my Thelin Hearth Products. Pellet or Gas Heater and that I am the original owner of the above model. Customer Signature: ______________________________ Date: Service Person Verification: I verify that the above repairs were made to the above Thelin Hearth Products.
  • Page 7 THELIN HEARTH PRODUCTS - WARRANTY CLAIM FORM EI Pellet Heater Repair Manual...

  • Page 8: Service Calls

    THELIN HEARTH PRODUCTS mechanical items, such as the motors, SERVICE CALLS should be suspected first. Remember, ninety The objective when making a service call is percent (90%) of pellet stove failures are to get the customer up and running as due to improper maintenance by the end quickly as possible.
  • Page 9 1 - STOVE NOT RUNNING AT ALL Circuit board LED on? LED green? Check AC wall outlet. Neon Bulb Is power present? No, Red Swap switch board. Check battery polarity. Check fuse. Check circuit breaker. Runs OK? Correct? Blown? Advise customer of problem.
  • Page 10 2 – FEED MOTOR RUNS, BUT NO FAN Check fan motor connections and cable. OK? Swap main board. Repair connections. Runs OK? Runs OK? Done Replace motor. Done Swap main board. Runs OK? Runs OK? Done Call factory. Done Replace motor. Runs OK? Done Call factory.
  • Page 11 3 – FAN MOTOR RUNS, BUT NO FEED Feel rear motor shaft. Motor running? Remove all pellets Check motor cable from hopper. Check and connections. shaft coupler. Coupler loose? Tighten coupler. Call factory. Swap main board. Repair connections. Check operation. Runs? Motor runs? Runs OK?
  • Page 12 4 – STOVE RUNS, BUT SHUTS DOWN 10 MINUTES AFTER START-UP* Check sensor using FTM80 Swap sensor if T-2 not OK. Runs OK? Done Swap main board. OK? Done Sensor loose from mount? Re-mount sensor. Check T-2 ribbon Runs OK? cable, crimp, connector, and solder connections.
  • Page 13 5 – STOVE RUNS, BUT SHUTS DOWN RANDOMLY WITH OVERTEMP LED ON STEADY RED = HIGH TEMP BLINKING RED = BLOCKED FLUE Clean all flue and chimney sections. OK? Done. Advise Clean fan guard customer to clean on bottom stove. flue at regular intervals.
  • Page 14 6 – STOVE RUNS, HEAT OUTPUT STAYS LOW, EVEN ON HIGH SETTING Thermostat being used? Thermostat Be sure rear terminals switching correctly? are connected properly. Shunt wire removed? Runs on High? Swap main board. Remove shunt. OK? Done Swap main board. Runs on High? Replace thermostat.
  • Page 15 7 – STOVE WILL NOT RUN ON BATTERY OR CHARGE BATTERY Rear panel LED on? LED green? LED red? Check battery Call factory. Swap cables Swap battery. cables. Runs on red/black etc. Runs on battery? battery? Swap battery. Swap battery cables. Done Replace battery.
  • Page 16 8 – STOVE RUNS IN FAN ONLY MODE, BUT WHEN TURNED TO LOW, MED, OR HIGH, IT SHUTS OFF IMMEDIATELY Battery low? Charge battery. Swap sensor Runs OK? T-1. Runs OK? Done Call factory. Done Swap switch board Runs OK? Done Swap main board.
  • Page 17 9 – FAN ALWAYS VERY HIGH, ALL MODES EXCEPT OFF Swap main board. Runs OK? Done Swap switch board. Runs OK? Done Call factory.
  • Page 18 10 – FEED ALWAYS VERY HIGH, ALL MODES EXCEPT OFF Swap sensor T-1. Runs OK? Done Swap switch board Runs OK? Done Swap main board. Runs OK? Done Check feed disk bushing and repair. Done Call factory.
  • Page 19 11 – STOVE RUNS FINE AND THEN SHUTS OFF FOR NO APPARENT REASON Check the feed “trim” button and adjust to higher (clockwise) setting. If the feed is too low, the stove will cool down and when it reaches a lower temperature, the stove will shut down automatically. This can be corrected by adjusting the feed setting to a higher setting.
  • Page 20 12 – FAN SPEED ERRATIC (SURGES) Replace fan motor brushes. Runs OK? Done Replace fan motor. Runs OK? Done Call factory.
  • Page 21 13 – IGNITER DOES NOT WORK Replace 5A igniter fuse (red). Runs OK? Done Replace igniter. Runs OK? Done Replace relay. Runs OK? Done Replace main board. Runs OK? Done Call factory.

  • Page 22: Removal And Replacement Of Components

    THELIN HEARTH PRODUCTS the shaft bushing. An adjustment to the REMOVAL & REPLACEMENT feed bushing may be necessary. This OF COMPONENTS may be accomplished from inside the hopper with an allen wrench. See 1. Circuit Board: the circuit board is assembly diagram (Figure 2).
  • Page 23 THELIN HEARTH PRODUCTS 5. T-1 and T-2 Sensors: The T-1 and T-2 7. Transformer Rectifier: sensors may be accessed by removing transformer and rectifier are located on the inspection covers on the back of the the bottom plates on both of the heaters.

  • Page 24: Figure 1 - T-1 And T-2 Sensors

    THELIN HEARTH PRODUCTS FIGURE 1 – T-1 AND T-2 SENSORS Rear Inspection Cover Located Rear Inspection Cover Located Rear Inspection Cover Located Rear Inspection Cover Located Over This Opening Over This Opening Over This Opening Over This Opening EI Pellet Heater Repair Manual...

  • Page 25: Technical Data

    TECHNICAL DATA (clockwise): The following technical data is necessary to Low: 4.0 volts to wave* fine tune, check, and correct Thelin Hearth Medium: 9.7 volts to wave* Products Pellet Heaters in the field or store. 11.0 volts to wave* Circuit Board Nomenclature and Operation...

  • Page 26: Battery Back-Up Operation And Dc Current Information

    THELIN HEARTH PRODUCTS If the stove is drawing 2.25 amps on 12V BATTERY BACK-UP operation, and you have a 30-amp battery, OPERATION & DC CURRENT you divide 30 by 2.25. The result is 13.3 INFORMATION hours of possible battery life. The problem,...

  • Page 27: Fuse Functions

    THELIN HEARTH PRODUCTS Feed Motor Fuse FUSE FUNCTIONS Description: Re-set fuse mounted on board The Gnome and Parlour Pellet Heaters have three fuses that protect the electronic Protects the feed motor from Function: components. Their functions are as follows: damage due to a jammed feed AC Line Fuse system.

  • Page 28: Figure 2 - Pellet Feed System (Serial # 6000)

    THELIN HEARTH PRODUCTS FIGURE 2 – PELLET FEED SYSTEM (SERIAL # 6000) EI Pellet Heater Repair Manual...

  • Page 29: Figure 3 -Fan Motor

    THELIN HEARTH PRODUCTS FIGURE 3 –FAN MOTOR EI Pellet Heater Repair Manual...

  • Page 30: Figure 4 - Parlour & Gnome E.i. Control Switch (2004)

    THELIN HEARTH PRODUCTS FIGURE 4 – PARLOUR & GNOME E.I. CONTROL SWITCH (2004) EI Pellet Heater Repair Manual...

  • Page 31: Figure 5 - Parlour E.i. Transformer Plate Front View

    THELIN HEARTH PRODUCTS FIGURE 5 – PARLOUR E.I. TRANSFORMER PLATE FRONT VIEW EI Pellet Heater Repair Manual...

  • Page 32: Figure 6 - Parlour E.i. Transformer Plate Back View

    THELIN HEARTH PRODUCTS FIGURE 6 – PARLOUR E.I. TRANSFORMER PLATE BACK VIEW EI Pellet Heater Repair Manual...

  • Page 33: Figure 7 - Gnome E.i. Transformer Plate Front View

    THELIN HEARTH PRODUCTS FIGURE 7 – GNOME E.I. TRANSFORMER PLATE FRONT VIEW EI Pellet Heater Repair Manual...

  • Page 34: Figure 8 - Gnome E.i. Transformer Plate Back View

    THELIN HEARTH PRODUCTS FIGURE 8 – GNOME E.I. TRANSFORMER PLATE BACK VIEW EI Pellet Heater Repair Manual...

  • Page 35: Figure 9 - Parlour & Gnome Non-E.i. & E.i. Circuit Board Diagram (2004 To Present)

    THELIN HEARTH PRODUCTS FIGURE 9 – PARLOUR & GNOME NON-E.I. & E.I. CIRCUIT BOARD DIAGRAM (2004 TO PRESENT) 18.2 Parlour Type 1 Gnome Type 2 Call Factory for 18.6 Chip/Thermostat Operation. EI Pellet Heater Repair Manual...

  • Page 36: Figure 10 - Gnome & Parlour E.i. Electrical Schematic (2005)

    THELIN HEARTH PRODUCTS FIGURE 10 – GNOME & PARLOUR E.I. ELECTRICAL SCHEMATIC (2005) EI Pellet Heater Repair Manual...

  • Page 37: Figure 11 - Parlour Pellet Ei Ii Views & Dimensions

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 11 – PARLOUR PELLET EI II VIEWS & DIMENSIONS EI Pellet Heater Repair Manual...

  • Page 38: Figure 12 - Parlour Pellet Ei Ii Components Rear View

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 12 – PARLOUR PELLET EI II COMPONENTS REAR VIEW EI Pellet Heater Repair Manual...

  • Page 39: Figure 13 - Parlour Pellet Ei Ii Exploded View

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 13 – PARLOUR PELLET EI II EXPLODED VIEW EI Pellet Heater Repair Manual...

  • Page 40: Figure 14 - Parlour Pellet Ei Ii Outside Air Hook-Up

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 14 – PARLOUR PELLET EI II OUTSIDE AIR HOOK-UP EI Pellet Heater Repair Manual...

  • Page 41: Figure 15 - Parlour Pellet Ei Ii Fire Pot Placement & Clean-Out Covers

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 15 – PARLOUR PELLET EI II FIRE POT PLACEMENT & CLEAN-OUT COVERS EI Pellet Heater Repair Manual...

  • Page 42: Figure 16 - Parlour Pellet Ei Ii Igniter Removal & Replacement

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 16 – PARLOUR PELLET EI II IGNITER REMOVAL & REPLACEMENT EI Pellet Heater Repair Manual...

  • Page 43: Figure 17 - Echo Pellet Ei Ii Views & Dimensions

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 17 – ECHO PELLET EI II VIEWS & DIMENSIONS EI Pellet Heater Repair Manual...

  • Page 44: Figure 18 - Echo Pellet Ei Ii Component Rear View

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 18 – ECHO PELLET EI II COMPONENT REAR VIEW EI Pellet Heater Repair Manual...

  • Page 45: Figure 19 - Echo Pellet Ei Ii Hopper Lid/Safety Shut Off

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 19 – ECHO PELLET EI II HOPPER LID/SAFETY SHUT OFF EI Pellet Heater Repair Manual...

  • Page 46: Figure 20 - Echo Pellet Ei Ii Exploded Views

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 20 - ECHO PELLET EI II EXPLODED VIEWS EI Pellet Heater Repair Manual...

  • Page 47: Figure 21 - Echo Pellet Ei Ii Electrical View

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 21 – ECHO PELLET EI II ELECTRICAL VIEW EI Pellet Heater Repair Manual...

  • Page 48: Figure 22 - Echo Pellet Ei Ii Fire Pot Placement & Clean Out

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 22 – ECHO PELLET EI II FIRE POT PLACEMENT & CLEAN OUT The following is a step-by-step procedure to clean out and maintain your pellet stove.

  • Page 49: Figure 23 - Echo Pellet Ei Ii Igniter Access

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 23 – ECHO PELLET EI II IGNITER ACCESS EI Pellet Heater Repair Manual...

  • Page 50: Figure 24 - Echo Pellet Ei Ii Igniter Replacement

    THELIN HEARTH PRODUCTS Parlour II and Echo II Upgrades ~ New Cast Iron Firepot & Igniter FIGURE 24 – ECHO PELLET EI II IGNITER REPLACEMENT EI Pellet Heater Repair Manual...

  • Page 51: Appendix A - Removal And Change Out Of Fan Module For Gnome And Parlour Pellet 3000

    THELIN HEARTH PRODUCTS Appendix A - Removal and Change Out of Fan Module for Gnome and Parlour Pellet 3000 Following is a step-by-step procedure for 6. You will find three screws with nuts changing module holding the fan motor mounting plate to Parlour/Gnome Pellet stove: the body of the stove.

  • Page 52: Appendix B - Routine Stove Clean Out And Maintenance For Gnome And Parlour Pellet 3000

    THELIN HEARTH PRODUCTS Appendix B - Routine Stove Clean Out and Maintenance for Gnome and Parlour Pellet 3000 The following is a step-by-step procedure to clean out and maintain your pellet stove. Stove must be shut off and completely cold before performing this maintenance.
  • Page 53 THELIN HEARTH PRODUCTS Appendix C – Firepot Assembly for Gnome and Parlour Pellet E.I. E.I. FIREPOT/IGNITER ASSEMBLY Change out of Igniter To remove and replace igniter you must remove the outer shield and rear maintenance door on the stove (both Parlour and Gnome). Once removed you can access the igniter terminal connection on the relay (see Figure 6 Parlour and Figure 8 Gnome).

  • Page 54: Appendix D - Fine Tuning Of Stoves For Gnome And Parlour Pellet E.i

    THELIN HEARTH PRODUCTS Appendix D – Fine Tuning of Stoves for Gnome and Parlour Pellet E.I. Because of the variability of pellets (i.e., length thickness, density, quality of sawdust), you might have to—from time to time—fine tune your heater to compensate for pellet quality.
  • Page 55 THELIN HEARTH PRODUCTS 530-273-1976 EI Pellet Heater Repair Manual...

This manual is also suitable for:

The echo pelletThe little gnome

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