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Terms and Conditions for United Kingdom & Ireland only
In order to apply the guarantee, or for technical assistance, you should contact the Sagemcom Helpdesk (0845
0900 316) or the retailer you purchased your equipment from.
Please make sure that you use your equipment only for the purpose for which it was designed and under
normal usage conditions.
Sagemcom do not accept any liability for the equipment if used outside the frame of its original designed
purpose or any consequence that may arise from this usage.
Should any malfunction arise, the Sagemcom Helpdesk or your retailer will advise you how to proceed.
A) General Guarantee conditions
Sagemcom undertakes to remedy by repair or exchange at its own convenience, free of charge for labour and
replacement parts, any defects in the equipment during the guarantee period of 12 (twelve) months or 3 (three)
months for accessories, from the date of original invoice of the Equipment, where those defects are a result of
faulty workmanship.
Unless the customer has concluded with Sagemcom a maintenance contract in respect of the equipment
which specifically provides for repairs to be carried out at the customer`s premises, the repairs will not be
carried out on the equipment at the customer premises.
The customer must however return the defective equipment at his/her own expense, to the address supplied
by the Sagemcom Helpdesk or by the retailer.
In the case that a product needs to be sent in for a repair, it must always be accompanied by a proof of
purchase (which is not altered, written on or in any way made illegible) showing that the product is still under
guarantee. In the case that no proof of purchase is enclosed, the Sagemcom repair centre will use the
production date as its reference for establishing the guarantee status of the product.
Apart from all legal obligatory rules, Sagemcom, do not give any Guarantee, either implicit or explicit which is
not set force in the present section, and can not be held responsible for any direct or indirect, material or
immaterial damage, either in or out of the frame of the present guarantee.
If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to an obligatory
rule applicable to consumers pursuant to their national legislation, such invalidity or illegality shall not impair
or affect the remaining provisions or parts of this guarantee.
This guarantee does not affect the Customer statutory rights.
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