Customer Service - HTC 001HT Basic Manual

Customer Service

For information about SoftBank handsets or services, call General Information. For repairs, call Customer Assistance.
SoftBank Mobile Customer Center
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
If you cannot reach a toll free number, use the number (charges apply) below for your service area:
Hokkaido Area
Tohoku Area
Hokuriku Area
Kanto, Koshinetsu Area
Kansai Area
Smartphone Technical Support Center
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
SoftBank Mobile Global Call Center
From outside Japan, dial +81-3-5351-3491 toll free from SoftBank handsets
If handset is lost/stolen, call this number immediately (international charges apply)
022-380-4380 Tokai Area
Chugoku, Shikoku Area
06-7669-0180
Kyushu, Okinawa Area
Customer Assistance
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0088-240-113
052-388-2002
092-687-0010
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