THOMSON ST2020 Administrator's Manual
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THOMSON ST2020 Administrator's Manual

THOMSON ST2020 Administrator's Manual

Voip business phone
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Summary of Contents for THOMSON ST2020

  • Page 1 Administrator Manual...
  • Page 2 This meets the essential protection requirements of the European Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Thomson Telecom declares that this ST 2020 IP Phone is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
  • Page 3 13. No repair can by performed by the customer, if you experience trouble with this equipment. Please contact your administrator for repair or warranty information. Thomson disclaims all responsibility in the event of use that does not comply with the present instructions. Product disposal warning: Ultimate disposal of this product should be disposed of in accordance with applicable national laws and regulations.

  • Page 4: Table Of Contents

    APS T ..................... 42 ROUBLESHOOTING Chapter 6 The remote control and monitoring tool ............43 Appendix A..........................44 Appendix B & C ........................48 - Page 4 - - Page 4 - - Copyright © 2005 THOMSON -All rights reserved...

  • Page 5: Chapter 1 Introduction

    1.1 Pack Contents 1. IP phone base unit 2. Handset with a coiled cord 3. Power adaptor 4. 3 Memory key Stickers 5. Wall mounting kit 6. User Manual - Page 5 - Copyright ©2005 THOMSON All rights reserved.

  • Page 6: General Product Overview

    Figure 1.1 shows the IP phone from above. Please refer to table 1.1 for the name of each numbered feature and a brief description of its function. Figure 1.1. Phone panel - Page 6 - - Page 6 - - Copyright © 2005 THOMSON -All rights reserved...
  • Page 7 (one line is kept on hold). [MSG] key: Message Retrieval key to access to the 22,23 Voice Mail System. [PBOOK] key: Press to enter the Phone book. Table 1.1 Definition of functional keysof functional keys - Page 7 - Copyright ©2005 THOMSON All rights reserved.
  • Page 8 Fast blinking during SIP registration Running mode (after rebooting): Slow blinking when IP connection is down. Fast blinking when SIP connection is down. - Page 8 - - Page 8 - - Copyright © 2005 THOMSON -All rights reserved...

  • Page 9: Installation

    IP phone, then plug the wall pack into a wall outlet. (3) If you are using the IP phone with a PC, use an Ethernet cable to connect the LAN - Page 9 - Copyright ©2005 THOMSON All rights reserved.

  • Page 10: Turning On The Phone

    Mon May 10 08:24 date/time. Register Failed If the booting fails after contacting the server, Request Timeout the phone displays “Register failed: request timeout”. 1.5 LCD Display - Page 10 - Page 10 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 11: Keypad Input Conventions

    (ex: 1006), time & date. Sep 21 TUE 10 :24 1.6 Keypad Input Conventions Figure 1.5 illustrates the Keypad used for dialing and input editing. In editing mode, user may - Page 11 - Copyright ©2005 THOMSON All rights reserved.
  • Page 12 - The character entered in the cells after the second slash are written by pressing first TWICE the [vol+] key. 5x 6x 7x 8x 9x 10x - Page 12 - Page 12 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 13 If you want to enter a character after the second slash, press TWICE the [vol+] key, then press the corresponding key as many times as indicated in the column. - Page 13 - Copyright ©2005 THOMSON All rights reserved.

  • Page 14: Description Of Function Keys

    Press this key to mute the phone. When muted, the “Mute” LED will start blinking in green. When mute is cancelled, the Mute LED will go off. [HOLD] - Page 14 - Page 14 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 15 [MULTILINE] Press this key to switch directly between two lines. [MSG] Press this key to access to the Voice Mail System. [PBOOK] Press this key to enter the Phone book. - Page 15 - Copyright ©2005 THOMSON All rights reserved.

  • Page 16: Chapter 2 Phone Services

    Remember that the Hook switch is still used for the call control of Headset. - During conversation with Headset, the [SPKR] key is still available for Headset/Group listening toggle control. - Page 16 - Page 16 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 17: Answering A Call

    Volume: 4 [vol-]: to decrease the volume. [vol+]: to increase the volume. Current Ringer volume value: say “4”, is increased and displayed on the screen. [C]: to return to idle state. - Page 17 - Copyright ©2005 THOMSON All rights reserved.

  • Page 18: Speed Dialing A Call

    - The corresponding LCD screen message is as follows: LED status LCD Screen Description SPKR-LED: When pressing a [mn] key, the phone places a Dial: call with the memorized number. XXXX - Page 18 - Page 18 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 19: Redialing The Last Dialed Number

    [1] to [20] phone numbers saved in the phone book [C]: to return to previous status [Remark]: You can edit the phonebook through LCD Menu but you can not do it through the Web. - Page 19 - Copyright ©2005 THOMSON All rights reserved.

  • Page 20: Muting A Call

    During the call if you want to switch between Call#1 and Call#2 use the [Multiline] key. During a call with 2 lines, Call#1 in hold and Call#2 in communication, if Call#2 off-hook, press the [Multiline] key to retrieve Call#1. - Page 20 - Page 20 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 21: Forwarding A Call

    - When you press the [MSG] key, the phone will place a call to the voice message system. Once you are connected to the voice mail system, you can retrieve your mails. - Once the process is completed, you may hang up the phone. - Page 21 - Copyright ©2005 THOMSON All rights reserved.

  • Page 22: Chapter 3 Configuration Through Lcd

    Do not operate any other functions while this message is being displayed. Having successfully entered Config mode, the Phone IP Ready for Config address is displayed. 10.0.0.147 - Page 22 - Page 22 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 23: Detailed Lcd Menu Settings

    • [C]: to return to the previous page. Press: SIP Auth. Pwd: Alphanumeric keys: to edit the authentication password. 0000 • [OK]: to confirm the setting. • [C]: to return to the previous page. - Page 23 - Copyright ©2005 THOMSON All rights reserved.

  • Page 24: Phone Menu

    Press the corresponding soft keys: Speed Number1: Alphanumeric keys: to edit the speed dial number. [OK]: to confirm the settings. [C]: to go back to the upper page. - Page 24 - Page 24 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 25: User Menu

    Press the corresponding soft keys: Reboot: Yes: to save the changed settings and reboot the IP phone. No: to go back to the upper page. [C]: to go back to the upper page. - Page 25 - Copyright ©2005 THOMSON All rights reserved.

  • Page 26: Chapter 4 Configuration Via Web Interface

    For example: http://10.0.0.147. Once the Enter key has been pressed, the browser will ask for a user name and password: Table 4.1 Connection page Enter Username & password. User name: administrator Password: 784518 - Page 26 - Page 26 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 27: Options Available Via Ip Phone Web Interface

    Reboot device: restarts the device to save the new settings. Reset to factory defaults: resets all settings to their default values. [Remark]: Do not forget to save your changes and reboot to exit config mode. - Page 27 - Copyright ©2005 THOMSON All rights reserved.
  • Page 28 NTP Server: displays the IP address of NTP server. (default setting 207.46.130.100) Save: saves the new settings entered into this page. Cancel: cancels all changes made to settings in this page. - Page 28 - Page 28 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 29 10.0.0.138) SIP outbound proxy port: displays the port number of the Outbound Proxy Server. (default setting 5060) Register interval (sec): displays the IP Phone’s register interval time. (default setting 3600) - Page 29 - Copyright ©2005 THOMSON All rights reserved.
  • Page 30 Cancel: cancels all changes made to settings in this page. [Remark]: Authentication username and Authentication password can be left empty, as they are after a reset to factory default settings. - Page 30 - Page 30 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 31 Jitter buffer delay in milliseconds: displays the Jitter buffer delay. Enable VAD/CNG: selects to use VAD/CNG or not. Save: saves the new settings in this page. Cancel: cancels all changes made in this page. - Page 31 - Copyright ©2005 THOMSON All rights reserved.
  • Page 32 Voicemail URL: sets the Voice mail SIP number. (default setting empty) Save: saves the new settings entered into this page. Cancel: cancels all changes made to settings in this page. - Page 32 - Page 32 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 33: Speed Dial

    Speeddial number 5: sets the Speed dial number 5 to program button 5. Save: saves the new setting in this page. Cancel: does not change the setting in this page. - Page 33 - Copyright ©2005 THOMSON All rights reserved.
  • Page 34 User password: enters the user password. Confirm password: confirms the user password. Save: saves the new settings entered into this page. Cancel: cancels all changes made to settings in this page. - Page 34 - Page 34 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 35 This page displays the current mode and firmware version of the device. [Remark]: This is to display the information only, please go to the respected menu to change the settings. - Page 35 - Copyright ©2005 THOMSON All rights reserved.
  • Page 36 File to upload: choose a firmware file (with .bin extension) to upload to the IP phone. After reboot, the old firmware will be replaced by the new version leaving configuration settings unchanged. - Page 36 - Page 36 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 37: Chapter 5 Auto-Provisioning System

    APS Server SIP Server DHCP Server Switch TFTP Server Monitor PC New firmware Configuration file, tools Phone B Phone C Phone A Figure 5.1 Warehouse APS System - Page 37 - Copyright ©2005 THOMSON All rights reserved.
  • Page 38 The current TFTP folder must contain the files specified in DHCP server options. Ensure that the IP phones are in DHCP mode (the default setting is DHCP enabled). - Page 38 - Page 38 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 39: Enterprise Auto-Provisioning Scenario

    Option 132: firmware filename (e.g.: ST2020_fw.bin) Option 133: firmware version: 2.0.4.x (e.g. 2.0.4.14) Option 134: config filename (e.g.: ST2020_cfg.txt) Option 135: “phone_upgrade” Other basic configurations (including IP address range, subnet mask, gateway address, etc.). - Page 39 - Copyright ©2005 THOMSON All rights reserved.
  • Page 40 The LCD screen will display the “Configure Please wait…” message, followed by “Upgrading….”. During this period, the IP phones are getting data from the APS server to perform the upgrade. - Page 40 - Page 40 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 41 If the APS upgrade process fails, check the DHCP server setup, network connections and TFTP server setup, depending on the error message displayed. Refer to section 5.3 for a more detailed explanation of the error messages. - Page 41 - Copyright ©2005 THOMSON All rights reserved.

  • Page 42: Aps Troubleshooting

    • “ Corrupted FW! ”: the chosen firmware file is invalid or corrupt • “ Upgrade Error! ”: unknown upgrade process error There is no specific message on the monitoring tool running on the PC. - Page 42 - Page 42 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 43: Chapter 6 The Remote Control And Monitoring Tool

    LOGIN: admin Password: ST2020 With TOOLS for Thomson ST2020, administrators are able to initiate the APS process or switching the phones from normal call mode to Config mode by simply specifying the IP range of the intended IP phones. For example, to upgrade 3 phones with IP address of 192.168.10.101, 192.168.10.104, and 192.168.10.108, the administrator will need to select an IP range in figure...

  • Page 44: Appendix A

    MAC.txt file from the APS server. Assuming that the MAC.txt exists on the APS server, the phone will then replace the settings contained in the generic configuration file with those in the MAC.txt file. - Page 44 - Page 44 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 45 G711 Mulaw Preferred codec √ √ Ⅹ Min RTP TX packet time (ms) Fixed, sequential √ √ Ⅹ Sequential Adaptive Jitter buffer type √ √ Ⅹ Jitter buffer delay (ms) - Page 45 - Copyright ©2005 THOMSON All rights reserved.
  • Page 46 DiffServ Codepoint 0-255 Phonebook Ⅹ Ⅹ √ Phonebook Title Alphanumeric Ⅹ Ⅹ √ Phonebook Number Alphanumeric Protected values Ⅹ Ⅹ Ⅹ Magic key Ⅹ Firmware version - Page 46 - Page 46 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 47 VoIP Business Phone Administrator Manual Ⅹ Ⅹ MAC address Legends: √: Configurable Ⅹ: Not configurable RO: Read Only - Page 47 - Copyright ©2005 THOMSON All rights reserved.
  • Page 48 This means that the IP phone is not initiating properly. The reason may be a DHCP or SIP registration failure. Please check your network and IP Phone configurations (SIP settings and Network settings). - Page 48 - Page 48 - Copyright © 2005 THOMSON -All rights reserved...

  • Page 49: Next Page

    - 6.0 Grenada - 4.0 Monaco + 1.0 Switzerland + 1.0 Benin + 1.0 Guadeloupe - 4.0 Mongolia + 8.0 Syria + 2.0 next page next page next page next page - Page 49 - Copyright ©2005 THOMSON All rights reserved.
  • Page 50 + 9.0 Venezuela - 4.0 Costa Rica - 6.0 Korea, South + 9.0 Qatar + 3.0 Vietnam + 7.0 next page next page next page next page - Page 50 - Page 50 - Copyright © 2005 THOMSON -All rights reserved...
  • Page 51 + 3.0 Russia East + 11.0 Zaire + 2.0 Dominica - 4.0 Rwanda + 2.0 Zambia + 2.0 next column Dominican Republic - 4.0 Zimbabwe + 2.0 next column The END - Page 51 - Copyright ©2005 THOMSON All rights reserved.
  • Page 52 VoIP Business Phone Administrator Manual The specifications and information regarding the Products in this document are subject to change without prior notice. DC: 931022R3-2020ST-A 02/05/2005 - Page 52 - Page 52 - Copyright © 2005 THOMSON -All rights reserved...

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