HTC Desire 816 User Manual page 193

Your Google Account
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All accounts you've added in Settings > Accounts & sync and the data associated with these
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accounts
Personal data that you've created or synced to the phone such as your profile, contacts,
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messages, email, calendar events, and more
System and application data and settings
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Downloaded apps
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Files such as your music, photos, videos, and documents will also be deleted if you select the Erase
all data option.
Be sure to back up any data and files you want to keep before you do a factory reset.
Note: A factory reset may not permanently erase all data from your phone, including personal
information.
Reset Your Phone via Settings
1. With two fingers, swipe down from the status bar, and then touch
phone.
2. If you also want to delete media and other data on your phone, select Erase all data.
3. To delete media and other data on your storage card (if you installed one), touch Erase SD
card.
4. Touch OK.
Once the phone has reset, it will run through the Hands Free Activation and update processes again.
When finished, you will see the Welcome screen and Setup application. See Complete the Setup
Application to start over.
Reset Your Phone Using the Phone Keys
If you can't turn your phone on or access Settings, you can still perform a factory reset by using the
hardware buttons on your phone.
Important: The Fast boot option in Settings > Power must not be selected.
1. With the phone turned off, press and hold the Volume Down Button, and then press and hold
the Power Button.
2. Wait for the screen with the three Android images to appear, and then release the Power and
Volume Down Buttons.
3. Press Volume Down to select FACTORY RESET, and then press the Power Button.
Note: A factory reset may not permanently erase all data from your phone, including personal
information.
Settings
> Backup & reset > Reset
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