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Related Manuals for Vingtor Stentofon AlphaCom XE Series
Summary of Contents for Vingtor Stentofon AlphaCom XE Series
- Page 1 AlphaCom XE Installation, Configuration & Operation TECHNICAL MANUAL A100K10805...
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Page 2: About This Document
About this Document Document Scope This document provides a detailed step-by-step guide to the installation and configuration, as well as useful information on system management and operation, of the AlphaCom XE Audio Server product range. This document should provide adequate information for setting up the system and getting it up and running. -
Page 3: Table Of Contents
Contents The AlphaCom XE System ....................6 Flexible, Secure and Safe Operation ..................7 1.1.1 Restricted management access ...................7 1.1.2 Separate management interface ..................7 1.1.3 Internal firewall ........................7 Getting Started ........................8 Making a Network Plan ......................8 Unpacking and Installing Hardware ..................9 2.2.1 Installing the AlphaCom XE1 cabinet ..................9 2.2.2 Installing the AlphaCom XE7 cabinet ..................9 2.2.3 Installing the AlphaCom XE20 cabinet ................10 2.2.4 Installing the AlphaCom XE26 cabinet ................10... - Page 4 4.1.3 PC requirements .........................27 Getting Started with AlphaPro ....................27 4.2.1 PC setup ..........................27 4.2.2 Insert the HW dongle ......................27 4.2.3 Connect a PC to the server ....................27 Defining Network and Exchange..................28 4.3.1 Initial programming ......................28 4.3.2 Add network or exchange ....................28 Data Communication ......................29 4.4.1 Establishing data communication ..................29 4.4.2 Send information to the exchange ..................29...
- Page 5 9.2.2 Record message from a station ..................51 9.2.3 Licensing ..........................51 9.2.4 Supported audio file formats ....................52 Recall ...........................52 9.3.1 Directory numbers ......................52 9.3.2 User interface ........................53 9.3.3 Optional settings ........................53 9.3.4 Simultaneous recall operations ..................54 9.3.5 Hardware and software requirements .................54 Auto-attendant ........................54 9.4.1 Configuration ........................55 9.4.2 Hardware and license requirements ...................56...
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Page 6: The Alphacom Xe System
The AlphaCom XE System The AlphaCom XE Audio Server with HD Voice system provides easy AlphaWeb to use, secure and powerful system management capabilities targeted 3rd party application AlphaPro towards meeting the needs and demands of the end-user. The management system has an open and flexible architecture that caters to multiple tools and technologies. -
Page 7: Flexible, Secure And Safe Operation
1.1 Flexible, Secure and Safe Operation Critical Communication over IP (CCoIP ) is our solution for VoIP ® with IP services and applications integrating security and reliability functionalities required in critical situations. The critical communication solution can no longer be regarded as a totally independent system isolated from data networks and their associated challenges. -
Page 8: Getting Started
Getting Started This section is a step-by-step guide to getting the AlphaCom XE system up and running. 1. Sketch a network overview 2. Unpack and install hardware 3. Perform cold start 4. Connect to AlphaWeb 5. Configure IP Settings 6. Change default user name and password 7. -
Page 9: Unpacking And Installing Hardware
2.2 Unpacking and Installing Hardware Remove all hardware from the packing boxes and inspect each item to ensure that they have not been damaged during shipping. In addition, check that the packing boxes contain all the items you ordered. If you discover or suspect any damage, contact your distributor immediately. -
Page 10: Installing The Alphacom Xe20 Cabinet
2.2.3 Installing the AlphaCom XE20 cabinet More information is found in Datasheet A100K10800. The cabinet is intended for mounting in a 19” rack. It has room for installation of 20 circuit boards in total: one AMC-IP processor board, one APC program & clock board, and up to 18 feature boards. The server also includes a mains power supply. -
Page 11: Lcm - Line Connection Module
2.2.5 LCM - Line Connection Module See the manual A110K10610 Line Connection Module for more details. The Line Connection Module (LCM) is used for external connections for AlphaCom XE servers with any mix of ASLT, ATLB and ATLB12 boards. LCM is not used with XE1 and normally not used with XE7 as this server has line connections on the backplane. -
Page 12: Amc-Ip - Alphacom Module Controller Board
Board The AMC-IP v.11 board is the next generation multi-service board status Cold boot developed for the STENTOFON AlphaCom XE series. The board Ethernet status is made for critical communication and security solutions featuring an embedded real-time Linux operating system, integrated media processing engine, packet processing engine, HW encryption, and storage module. -
Page 13: Apc - Program And Clock Board
Indicators Incorrect Hot-Plug Exchange Normal Software Startup NVRAM reset starting running operation version The card has a number of LEDs to indicate the board and Ethernet AMC board status AMBER AMBER GREEN Syncronisation status. FLASH flash flash AUX (not in use) Reset initiated See section 12.4.1 for other possible Ethernet LED indications. -
Page 14: Atlb - Telephone Line Board
The board can be used for ASLT and ATLB/ATLB-12 cards selected by DIP switches. Switch Down is ASLT and Switch Up is ATLB or ATLB-12 RJ45 pin no. ASLT ATLB ATLB-12 RJ45 Front Connection to LCM The ASLT Subscriber Line boards are connected to the LCM via 1.5 m connection cables (100 9501 011), one for each board. -
Page 15: Atlb-12 - Telephone Line Board
The board provides 6 remote control software controlled outputs. The line monitoring option requires a 10K resistor across the line at the telephone end. The monitoring reports errors on all subscriber lines. If the handset is left off-hook for 1 hour (programmable timer), a line error is reported. -
Page 16: Aga - General Purpose Audio Interface
Stations are connected to the terminal strip, the first telephone on Line Board 1 to the terminals marked 1A, B, the next to 1C, D and so on. Telephones on Line Board 2 starts at terminal 7. RCOs are taken from Line Board 1 and are available on terminals marked 1K+/- to 6K+/-. -
Page 17: Cold Start Amc Application Only (Retain Ip Setting)
● Press and hold the cold start button on the AMC-IP board. ● Press the reset button on the APC card briefly. - XE7: the reset button is located on the power card - XE1: Power up while keeping the cold start button pressed. ●... -
Page 18: Features During Connection
CoS16: Includes all features by default, dedicated to Super User on physical number 1. 2.5.3 Features during connection A number of features can be utilized during conversation and each of these have their own code number. CODES DURING CONVERSATION Feature CoS1 CoS15 Feature CoS1... -
Page 19: Station Functions
Call your spouse Absent today Call me back Busy Remember meeting Lunch Fax waiting On holiday Delivery to you Away Not available 2.5.5 Station functions The Multi Conference Station (MCS) is A number of features can be initiated from an idle station by dialing no longer produced. -
Page 20: System Maintenance
PA to global group 9101 Recorded message to group 1 9184 Auto-attendant 9550 * 805-806 in XE7 ** Default is 6 programs + OFF *** Not in Auto-load 2.5.6 System maintenance System maintenance access is restricted to the Super User station connected to physical line number 1. -
Page 21: Mail Queue Navigation
Output time 7876 Reset this CRM/MLH station 7877 Reset all CRM/MLH stations 7878 2.5.8 Mail queue navigation A mail message can be sent to any defined display station. The mail can contain a message about call request, technical alarms, and errors. MAIL QUEUE Feature CoS1... -
Page 22: Alphaweb Xe
AlphaWeb XE AlphaWeb XE System System System External Custom Help Monitoring Configuration Maintenance Systems Scripts Node System Custom Interfaces RingMaster About Information Upgrade Scripts - General - Infromation - Scripts IP Station - Trunks - Processes Routers - Security Upgrade - Call numbers - Global groups - Privacy links... -
Page 23: Saving And Applying Changes
● The user will be prompted for a user name and password. To log in as a user with reading rights only, do as follows: Default user name: alpha Default password: ● To be able to change the configuration, the user must log in as an administrator. -
Page 24: Installing License Keys
3.3 Installing License Keys To use AlphaCom features such as VoIP, AlphaNet, and SIP, the system requires software license keys. This license key is valid for one MAC address. Obtain the license key for the feature from your AlphaCom distributor. To install the license: ●... -
Page 25: Configure Ip Routing
● Click Save to save the values L Do NOT click Apply until all address, routing and filter changes as described in sections 3.4.2, 3.4.3 and 3.4.4 have been saved! 3.4.3 Configure IP routing The IP Routing table of AlphaCom must be configured if there is a need to communicate with a device outside its own subnet. -
Page 26: Alphapro
AlphaPro 4.1 Overview AlphaPro 11 is the tool for configuring the AlphaCom XE system. It is self-contained, and simple to install and use. When a new server/ exchange shall be configured, it is given a working default factory setting (see tables in section 2.5). The operator can modify the settings such as: ●... -
Page 27: Pc Requirements
4.1.3 PC requirements ● Windows 2000, Windows XP ● 800 MHz or higher processor clock speed ● 256 MB of RAM or more ● 40 MB free space on the hard disk for the AlphaPro program ● 5 MB free space on the hard disk for each server to be programmed ●... -
Page 28: Defining Network And Exchange
4.3 Defining Network and Exchange If you are going to program the server/exchange for the first time, make sure that the AlphaCom system has been cold-started (see section 2.3). The default programming tables will then be loaded. The Auto-load values are found in section 2.5. 4.3.1 Initial programming ●... -
Page 29: Data Communication
Exchange ● In the main window, select [+] next to the Select Exchange pull- down menu ● Proceed as explained in 4.3.1 - The Node Number applies to AlphaNet nodes ● If this exchange is part of an AlphaNet, select Eth1 and enter the IP address. -
Page 30: Alphapro Menu Structure
the database is identical to the exchange tables in NVRAM. L Do NOT do a SendAll to an exchange in normal operation! ● Perform an exchange reset after SendAll. Get all data from the exchange to the PC. ● The data can be stored in the current database or in a new auto- loaded database. - Page 31 Exchange Directory & System Numbers Exchange information Directory PC settings numbers Display text Feature Event Remote Serial External Remote description System UDP text Boards Ping actions Control ports devices Audio Routing Control restrictions Hide info in Calls and Logs and Fire idle General...
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Page 32: Station Configuration
Station Configuration 5.1 Configuration in AlphaPro Configuration of stations and users are undertaken in the Users & Stations section of AlphaPro. Configuration of stations are done by filling in the fields under Users & Stations. The main fields for a normal configuration are: - Physical Number - Directory Number - Display Text... - Page 33 - The text should normally be the station location or the subscriber’s name. The maximum number of characters is 16 including the station directory number. ● Visibility can be set to Local or Global. Visibility is related to AlphaNet when cluster programming is used. See section 6.2.6. - Local: station can be addressed inside the node only.
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Page 34: Additional Ip And Sip Station Configuration
5.2 Additional IP and SIP Station Configuration Complete information about the mounting and configuration of IP stations are found in the manuals: - A100K10788 IP Master Station Installation & Configuration - A100K10803 IP Substation Installation & Configuration SIP stations and gateways are described in the manuals: - A100K10812 SIP Substation Installation &... -
Page 35: Alphanet
AlphaNet 6.1 Overview AlphaNet is STENTOFON’s internal networking technology developed for critical communications. Some of the feature highlights of AlphaNet are: ● Group and conference calls ● VoIP bandwidth management ● Priority handling of events and resources ● Alternative routing ●... -
Page 36: Voip Alphanet Configuration
All features available over the network AlphaCom XE7 AlphaCom XE7 AlphaCom XE7 Consistent features and services across the enterprise regardless of location enhances user friendliness. AlphaCom XE provides all current AlphaNet features available today, AlphaCom XE7 AlphaCom XE7 AlphaCom XE7 including the enhanced features of LAN/WAN connection. - Page 37 Configure primary route ● Select Data on IP as ACDP Link ● Select node number for both Data and Audio ● Tick the Audio on IP checkbox if a VoIP audio link shall be used ● Option: Configure an alternative route ●...
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Page 38: Create Alphanet Audio Channels
6.2.5 Create AlphaNet audio channels Audio channels must be defined when using a Static AlphaNet license. It is not necessary when a Dynamic AlphaNet license is used. Create VoIP audio channels In AlphaPro, select the AlphaCom exhange: ● Click the Exchange & System icon ●... -
Page 39: Update The Directory In Each Exchange
Stations in these nodes can be given one of three AlphaNet Visibility cluster modes. To get access to the AlphaNet Visibility menu, the exchange has to be given a Cluster Node Number ● Click the Exchange & System icon ● Select the actual exchange ●... - Page 40 ● Select Cluster Identical from the AlphaNet Visibility menu ● Confirm by clicking OK Make AlphaCom stations visible in the AlphaNet cluster ● Click the Users & Stations icon ● Select the station that should have a global number ● Select Cluster Global from the Visibility drop-down list ●...
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Page 41: Multi-Module Network
Multi-Module Network 7.1 Overview If the number of subscriber lines in one AlphaCom XE26 (138 lines) is exceeded, up to 4 modules can be combined to form a multi-module unit with a maximum capacity of 552 lines. The multi-module concept uses one master module and up to three slave modules. - Page 42 AlphaWeb ● Assign an IP address to each module (see sections 3.4.2 and 3.4.3) ● Enable Multimodule Data and VoIP Audio in the Filters setting (see section 3.4.4) ● Enter the Master license key to enable the Multi Module (see section 3.3) AlphaPro ●...
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Page 43: External Communication
External Communication 8.1 SIP Trunk License The SIP Trunk License makes it possible to connect Alphacom XE AlphaCom XE7 directly to iPBXs over IP networks. SIP trunks provide seamless integration between Alphacom XE and other telecom systems supporting advanced functions like ‘see who is calling’ and shared numbering plans. -
Page 44: Insert Sip Trunk Licenses
8.3.2 Insert SIP Trunk licenses ● Log on to AlphaWeb and select System Configuration > Licensing ● Install the SIP Trunk license by clicking Insert new License Key 8.3.3 Firewall (filter) settings ● Log on to AlphaWeb and select System Configuration > Filters ● Enable the SIP protocol and VoIP Audio on the desired Ethernet port by ticking the relevant checkboxes (default enabled for Ethernet port1). -
Page 45: Create Prefix Number
8.4.3 Create Prefix number The directory number (prefix) used to access the telephone line must be programmed in the AlphaCom directory table with Feature 83 ● Click the Directory & Features icon ● Select Global Number for AlphaNet – 83 from the Feature drop- down list ●... - Page 46 The application has a user-friendly web interface, making the job of the billing administrator much easier. The administrator can use a standard web browser to log into the system. From the web browser, the administrator is able to: ● Print billing invoices ●...
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Page 47: Audio Messaging
Audio Messaging The Audio Messaging features are used to provide various messaging services and PA broadcast in the AlphaCom XE Audio Server. The messages are pre-stored in flash memory on the main processor board and can be played back to individual stations or a group of stations to provide information such as: ●... -
Page 48: Message Identification
9.1.1 Message identification Stored Voice Messages are reached by a combination of two numbers: Message Group and Group Index. The AMCD application uses this reference as the starting point when a message shall be played back. The same references are used for display texts to be looked up from the Message Description File. -
Page 49: Customized Message Upload
The ASVP board has the same set of standard messages as the ASVP Software Module. No configuration is required when the ASVP board is used. Insert the board in any free board position in the AlphaCom server and the messaging services will be automatically activated when the system is powered up. -
Page 50: Alarm Messages
The file will now be renamed and stored on the flash memory on the AMC-IP card. The file name will be renamed to svp_ggg_iii_.wav where ggg is the Example: Message Group number and iii is the Group Index number. svp_030_001.wav ●... -
Page 51: Record Message From A Station
9.2.2 Record message from a station It is possible to modify or add new audio messages from a Super User station. The default directory number for the recording function is 8180. The best result is achieved by using a station with handset for the recording. -
Page 52: Supported Audio File Formats
Licenses does not limit the duration of single messages or the total duration of all stored messages. Upload of Easy Messages and Station Recording features are not restricted by license. The ASVP module is also active without any license. The licensing only blocks the messages that can be used. ●... -
Page 53: User Interface
- 9101: Recall to global group 1 (for AlphaNet) More recall numbers can be added from AlphaPro if required: ● In the Directory & Features window, select Insert ● Select Group Call w/Recall - 113 from the Feature drop-down list ●... -
Page 54: Simultaneous Recall Operations
If parameter 2 = 544 (i.e. 512+32), there will be no need to press the M-key to record and the message is dispatched when pressing the C-key. This option can be useful when using the recall function from telephones. 1. Dial the recall number (e.g. 9084) 2. -
Page 55: Configuration
9.4.1 Configuration The default directory number for the auto-attendant feature is 9550. Recording the message Example: ”Welcome to Procom Ltd. ● Dial 8180 + 9550 from a Super User station. Press 1 for switchboard, - Press and hold the M-key while recording. press 2 for Sales department, ●... -
Page 56: Hardware And License Requirements
● To record a message, dial 8180 + 9552 + M-key Digit routing is done in the DAK table of physical number 502. 9.4.2 Hardware and license requirements ● Hardware: The auto-attendant feature requires AMC-IP hardware version 8000/5 or 8000/6 (Black PCB). ●... -
Page 57: System Monitoring
10 System Monitoring 10.1 System Logging The AlphaCom XE provides three types of logs. ● Debugging log ● System log ● Call statistics Debug log The debugging log includes low level system events that STENTOFON software engineers and support personnel use for troubleshooting. System log The system log provides technical events for monitoring the health of the AlphaCom system. -
Page 58: Local Log File And Alphaweb
AlphaCom XE can have many log destinations, allowing it to output emergency events to a specific destination and all information events to another. For each log destination, it is possible to set up the type of log events (debugging log events, system log events, call statistics events) with priority level to be logged. -
Page 59: System Clock And Event Time Stamps
View log ● Log in to AlphaWeb ● Select System Monitoring > Logging ● Select the log file to read ● Click Submit Search log To view a log, search the log by stepping through the log, or by date or text string search. -
Page 60: System Information And Statistics
10.2 System Information and Statistics AlphaCom XE provides access to important system status information and statistics from: - SNMP MIBs - AlphaWeb 10.2.1 SNMP MIBs SNMP definition: AlphaCom XE support SNMP traps and SNMP MIB interface according Simple Network Management Protocol to IETF standards. -
Page 61: Upgrade & Backup
11 Upgrade & Backup It is necessary to make a backup of the client data from AlphaPro before upgrading the software. This is performed by selecting GetAll from AlphaPro and storing the backup on the PC. The backup from AlphaWeb or station can not be stored and retrieved from the AMC-IP’s flash memory if the NVRAM or SW is upgraded to a newer version. -
Page 62: Appendix - Technical Data
12 Appendix - Technical Data 12.1 Specifications AlphaCom Server Conditions XE20 XE26 Dimensions, mm Rack mount 332x44x340 427x133x380 483x265x365 483x841x365 (W x H x D) Floor cabinet 483x841x513 w. distribution field 483x841x593 Weight, Kg Rack mount 17.0 39.0 Floor cabinet 46.0 w. -
Page 63: Physical Numbers
12.2 Physical Numbers Each subscriber point in an AlphaCom XE server has a physical number. The number is determined by the board position and the type of module (master/slave). There are 6 subscribers on each board of the Intercom board ASLT, Telephone board ATLB, and AGA board. -
Page 64: Switches And Jumpers
FAN 1 FAN 2 FAN 3 POWER POWER POWER SUPPLY 1 SUPPLY 3 SUPPLY 2 wrist strap POWER 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 ASLT AGA possible (cut upper plastic on back-wiring connector) Board positions and physical numbers in AlphaCom XE26 12.4 Switches and Jumpers... -
Page 65: Port Pin-Out
S200 settings The switch S200 determines the Ethernet port speed, the duplex mode, and the link status LED mode. SPEED / DUPLEX S200-1/2 S200-3/4 S200-5/6 Speed Duplex* 10 Mbps Half 10 Mbps Full 100 Mbps Half 100 Mbps Full Auto Half Link LED 10 Mbps... - Page 66 RS232 Serial Port 0 RS422 RS232 RS485 Serial Port 1 Rx - Eth_Rx - Eth_Rx + Eth_Tx - Eth_Tx + AMC Filter Card for XE20-26 AlphaCom XE7 For AlphaCom XE7, Serial Port 0 is on a 9-pin D-SUB connector and Serial Port 1 is on an RJ45 connector.
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Page 67: Rio Controller Unit Connection
12.5.1 RIO controller unit connection The signal to and from AlphaCom XE is taken from the RJ45 serial port 1, i.e. pins 1 and 2 if RS485 is used or pins 3 and 6 if RS232 is used. In the 15-pin D-SUB for the RIO Controller Unit, the pins 2 & 4 and 9 & 11 must be connected together. - Page 68 www.zenitel.com Zenitel Norway AS P.O. Box 4498 Nydalen NO-0403 OSLO Norway DOC NO. A100K10805 customer.service@stentofon.com Zenitel and its subsidiaries assume no responsibility for any errors that may appear in this publication, or for damages arising from the information therein. STENTOFON and VINGTOR products are developed and marketed by Zenitel.
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