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indicator in the Home screen).
•
Check the Network Settings screen to ensure that your
handheld has been activated on the network.
•
You can try resending your message. As long as there is a
clock icon beside the message when you resend it, another
attempt is made to transmit the original message. See the
online "Handheld User Guide" for detailed information on
how to resend messages.
Why am I not receiving all my messages?
If you are not receiving some messages to your handheld, check if
any of the following situations apply.
Microsoft
Exchange
Is your handheld in the cradle and connected to your PC?
the handheld is in the cradle, you will not receive any messages on
your handheld while the desktop software is running. Take the
handheld out of the cradle to find out if the messages are being
forwarded properly.
•
Do you have message forwarding enabled?
General tab settings and ensure that the Forward
messages to my handheld check box is selected.
•
Have you set folder redirection?
settings and ensure that you have selected the proper
folders from which each email should be redirected.
•
Have you set filter rules?
Settings tool of the desktop software to make sure the
Frequently asked questions — Messages
Is your PC turned on? If you are using the Desktop
Redirector to forward your email, your desktop computer
must be on whenever you want to receive messages on
your handheld. If your company is using the BlackBerry
Enterprise Server to forward your email, you do not need
to leave your PC turned on.
Check the Advanced tab
Check the filters in the Redirector
Installation and Getting Started Guide
85
By default, if
Check the
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