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Q: Check the ICA-300's ActiveX is installed on your computer
A: Internet Explorer displays the following message: "Your current security
settings prohibit downloading ActiveX controls".
settings or configure the individual settings to allow downloading and scripting of
unsigned ActiveX controls.
Q: The ICA-300 works in local network, but not accessible from remote
network
A: This might be caused from the firewall protection. Check the Internet firewall
with your system or network administrator. The firewall may need to have
some settings changed in order for the ICA-300 to be accessible outside your
LAN.• Make sure that the ICA-300 isn't conflicting with any other web server
running on your LAN.• Check the configuration of the router settings allow the
ICA-300 to be accessed outside your local LAN.
Q: There are unreadable characters displayed in machine configuration
pages
A: Use the operating system of the selected language. Set the Encoding or the
Character Set of the selected language on the Internet Explorer.
Q: Frame rate is slower than the setting
A: • The traffic of the network and the object of the image affect the frame rate.
The network congestion causes frame rate slower than the setting. • When more
than one client were viewing, the frame rate becomes slower. • Ethernet
switching hub can smooth the frame rate especially in viewing on the Multi-
Camera screen.
Q: Image Transfer on e-mail or FTP does not work
A: Default Gateway and DNS server address should be set up correctly. • If FTP
does not work properly, ask your ISP or network administrator about the
transferring mode of FTP server.
Q: The color of the image is poor or strange
A:
• To insure the images you are viewing are the best they can be, set the Display
property setting (color quality) to 16bit at least and 24 bit or higher if possible
within your computer.
•The configuration on the ICA-300 image display is incorrect. You need to adjust
the image related parameters such as brightness, contrast, hue and saturation
properly.
Q: Image flickers
A: ‧ Wrong power line frequency makes images flicker. Make sure the NTSC or
PAL format of your ICA-300
.• If the object is dark, the image will flicker. Make the condition around the ICA-
300 brighter.
Q: How to Reboot the ICA-300
A: If you just want to reboot system without change anything. Go to Network page
and click SAVE button directly, then system will reboot again.
Q: Can not play the recorded AVI file
A: Have installed Microsoft's® DirectX 9.0 or later and use the Windows Media
Player 9 or later to play the AVI filed recorded by the ActiveX.
Setup the IE security
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