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TROUBLESHOOTING
TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time
and money.
Problem
Refrigerator and
The refrigerator control is set to
Freezer section
OFF (some models).
are not cooling.
Refrigerator is set to demo
mode.
Refrigerator is in the defrost
cycle.
Refrigerator was recently
installed.
Refrigerator was recently
relocated.
Cooling System
Refrigerator is replacing an
runs too much.
older model.
Refrigerator was recently
plugged in or power restored.
Door opened often or a large
amount of food / hot food was
added.
Doors are not closed
completely.
Refrigerator is installed in a hot
location.
Condenser / back cover is
clogged.
Possible Causes
Solutions
Turn the control ON. Refer to the Setting the
Controls section for proper temperature settings.
Display Mode allows the lights and control display
to work normally while disabling cooling to save
energy while on the showroom floor. Refer to the
Setting the Controls section for instructions on
how to disable Display Mode.
During the defrost cycle, the temperature of each
compartment may raise slightly. Wait 30 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
It may take up to 24 hours for each compartment
to reach the desired temperature.
If the refrigerator was stored for a long period of
time or moved on its side, it is necessary for the
refrigerator to stand upright for 24 hours before
connecting it to power.
Modern refrigerators require more operating
time but use less energy due to more efficient
technology.
The refrigerator will take up to 24 hours to cool
completely.
Adding food and opening the door warms the
refrigerator, requiring the compressor to run
longer in order to cool the refrigerator back down.
In order to conserve energy, try to get everything
you need out of the refrigerator at once, keep
food organized so it is easy to find, and close the
door as soon as the food is removed. (Refer to
the Food Storage Guide.)
Firmly push the doors shut. If they will not
shut all the way, see the Doors will not close
completely or pop open section in Parts &
Features Troubleshooting.
The compressor will run longer under warm
conditions. At normal room temperatures (21°C)
expect your compressor to run about 40% to
80% of the time. Under warmer conditions,
expect it to run even more often. The refrigerator
should not be operated above 43°C.
Use a vacuum cleaner with an attachment
to clean the condenser cover and vents. Do
not remove the panel covering the condenser
coil area. Ensure the refrigerator has proper
clearances.
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