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Inside this issue:
Setting Up C
1
Model Hotel TVs
Another Avenue
2
for Tech Support
Samsung Product
4
Support TV: Videos
for You
Resolving the
6
Most Common
Home Theater
NDF Issue
8
Hot Tech Tips
TV Troubleshoot-
12
ing Test Patterns
Corrected
Plasma TV Repair
13
Made Simple, Part
2
Samsung's
16
Thanksgiving Din-
ner
Volume 4, Issue 11 Consumer Electronics Newsletter
Samsung Electronics America
Samsung Tech Talk
Setting Up C Model Hotel TVs
Scott Whitman
Manager—Product Support
Whenever the ―SI Vendor‖ parameter in the
interactive menu is changed in a C Model
Hotel TV, the TV needs a hard reboot to
load the new information correctly. To do
this properly, follow these steps:
1. After you have finished changing the
settings in the interactive menu, power
down the TV using the remote control.
2. After the TV turns off, unplug the TV
from the AC receptacle.
3. Leave the set unplugged until the red
LED on the front bezel is completely
extinguished. This should take about
10 to 20 seconds.
4. Plug the TV back in, turn it on, and
then test for proper operation using the
vendor's remote control.
Your source for service information
Remapping Channels
To remap channels using Channel Editor
on the C model Hotel TVs, follow these
steps:
1. Turn the ―Dynamic SI‖ feature ―OFF‖.
2. In the ―Channel Editor‖ menu, select
3. Select ―Edit Channel Number‖ and
Trick: To change to the root channel (i.e.
from 5-1 to 5), you must select another
channel number and save, and then re-
peat and select the final channel number.
November 2010
―Dynamic SI‖ monitors for the addition
of sub channels and automatically
adds them to the list. To remap, this
feature must be off.
the channel or source that you want
changed, and then press the ―Tools‖
button on the Samsung remote con-
trol.
then scroll through the available chan-
nels to the one desired and press
―Enter‖.

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Summary of Contents for Samsung C series

  • Page 1 Samsung’s Thanksgiving Din- changed, and then press the ―Tools‖ button on the Samsung remote con- trol. 3. Select ―Edit Channel Number‖ and then scroll through the available chan- nels to the one desired and press ―Enter‖.
  • Page 2 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Another Avenue for Tech Support Adam Vogel Product Support We’ve all been there a time or two, stuck with the TV that we simply don’t know how to fix. We’ve exhausted our efforts looking through the technical tips and service bulletins, but the TV’s problem simply isn’t there.
  • Page 3 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Another Avenue for Tech Support continued From there, you choose selections from two more drop down filters to pinpoint the problem you are facing. Symptom Code 2 Symptom Code 3 Once you have all drop down filters correctly filled out, hit the ―Search‖...
  • Page 4 Want to know how to disassemble or troubleshoot the UN9000 LED? Maybe you don’t know how because you just started as a Samsung servicer. Or maybe you just hired a new technician and you want the tech to get up to speed fast. In either case, Product Support has started a video how-to library covering 2010 product and has uploaded videos to SPSTV just for you.
  • Page 5 We created this library of service and repair videos for you. Log in and view them. They are chock full of information you can use right now. Check out the videos today. Also, if there is a Samsung product or a repair issue you would like to see a video on, send us an e-mail at avo- gel@sea.samsung.com or productsupport@sea.samsung.com.
  • Page 6 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Resolving the Most Common Home Theater NDF Issue Michael Vigliotti Product Support The most common Home Theater, No Defect Found (NDF) issue is when a customer complains that a Home Theater’s rear speakers (usually wireless) are not working.
  • Page 7 Please Send Us Your Comments! Something you’d like to see in the Samsung Tech Talk Newsletter? If there a topic/issue we haven’t covered that you’d like us to write about, LET US KNOW! Please send your comments to: training@sea.samsung.com...
  • Page 8 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Hot Tech Tips Jorge Tavora Product Support Manager/Tech Support Hotline/Triage Model: PN50B450B1DXZA Symptom: There are vertical lines on the screen Cure: Call the customer before running the service call and ask the customer to bring up the OSD menu. If the symptom affects the menu, replace the panel.
  • Page 9 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Hot Tech Tips Continued Model: PN50C450B1DXZA Symptom: Vertical white bar on the left side of the screen Cure: Call the customer before running the service call and ask the customer to bring up the OSD menu. If the symptom affects the menu, replace the panel.
  • Page 10 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Hot Tech Tips Continued Model: UN46B6000VFXZA Symptom: Lower right hand side has a dark shadow. Cure: Call the customer before running the service call and ask the customer to bring up the OSD menu and run the pic- ture test function.
  • Page 11 Cure: The LVDS cable can cause this if it’s not seated correctly. Check the position of the LVDS cable and the contacts. If seated correctly, replace the LVDS cable. Consult the Samsung Service Website (GSPN) at http://service.samsungportal.com for the Service Manual and other information on these products.
  • Page 12 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk TV Troubleshooting Test Patterns Corrected Scott Whitman Manager—Product Support During the past year, we have been found that various 2010 TV models do not have the correct test patterns listed in their service menus.
  • Page 13 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Plasma TV Repair Made Simple, Part 2 Charles Russo Trainer—RTSC In the first installment of this series last month, we began examining the basic operation of and troubleshooting for Sam- sung Plasma TVs.
  • Page 14 Volume 4, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Plasma TV Repair Made Simple, Part 2 continued Vsc: Scan Voltage The Vsc Scan Voltage is generated at the Y Board Assembly and is produced after the Y Board receives the Vs Supply Voltage from the SMPS (Switching Mode Power Supply Board).
  • Page 15 X Drive. If the video restores to normal when you use the Logic Test Patterns, replace the defective Main Board. This concludes ―Checking the Vital Signs‖. Look for Plasma TV Repair Made Simple, Part 3 in the next issue of Tech Talk! Above: The Samsung PN58C6500TF 58 inch Plasma TV Page 15...
  • Page 16 Samsu ng El ect ronics Am eric a Samsung Electronics America SAMSUNG’S Thanksgiving Dinner Directions: Unscramble the words below and use the letters circled to answer the final question below The solution is on the following page. 1.KTRUEY 2.GAVRY 3.KNPMUPI EPI 4.ERRNRCIAESB...
  • Page 17 Samsu ng El ect ronics Am eric a Samsung Electronics America SAMSUNG’S Thanksgiving Dinner—Solution 1.KTRUEY 2.GAVRY 3.KNPMUPI EPI 4.ERRNRCIAESB 5.NORC Take the circled letters from above and unscramble them to solve the final question. Where to go for 24/7 training support?