Samsung BD-E8500A User Manual page 75

PROBLEM
If you experience other problems.
The picture is noisy or distorted
No HDMI output.
Abnormal HDMI output screen.
AllShare function
I can see folders shared through AllShare,
but I cannot see the files.
Video is played intermittently.
AllShare connection between product and PC
is unstable.
SOLUTION
Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
If the problem still cannot be solved, please contact your nearest Samsung
authorized service centre.
Make sure that the disc is not dirty or scratched.
Clean the disc.
Check the connection between the TV and the HDMI jack of the product.
Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input
resolution.
If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
AllShare shows only files corresponding to the Videos, Photos, and Music
categories. Files that do not correspond to these categories may not be
displayed.
Check if the network is stable.
Check if the network cable is properly connected and if the network is not
overloaded.
The wireless connection between the DLNA compatible device and the
product is unstable.
Check the connection.
The IP address under the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
Check if you have a firewall enabled.
If so, disable the firewall function.
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