Repairs - Samsung BD-E8500A User Manual

Appendix
PROBLEM
BD-LIVE
I cannot connect to the BD-LIVE server.
When using the BD-LIVE service, an error
occurs.
Recording
"Performance test failed." message appears,
and also Schedule Recording / recording and
Timeshift function does not work.
| NOTE |
\ When the factory default settings are restored, all stored user BD data is deleted.

Repairs

If you contact us to repair your product, an administration fee may be charged if either:
1.
An engineer is called out to your home at your request and there is no defect in the product.
2.
You bring the unit to a repair centre and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any
work on your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com,
or contact Samsung Customer Care before seeking to repair your product.
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SOLUTION
Check whether the network connection is successful or not by using the
Network Status menu. (See page 27)
Check whether the USB memory device is connected to the product.
The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in Delete BD Data. (See page 27)
Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
If all above fails, contact the contents provider or update the product to the
latest firmware.
The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in Delete BD Data. (See page 27)
Using lower quality USB storage device not supporting Recording function
can cause this kind of problem.
It is recommended to use USB HDD storage device.
Recommended specification of USB HDD is at least 5400 rpm.
USB HDD of RAID type is not supported.