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POINTS FOR THE BOILER USER
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than
with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained
by the engineer.
TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTS
Problem
Boiler is not working for
central heating or hot water.
Boiler goes through the
ignition sequence but will not
fire for central heating or hot
water.
Boiler is operating
satisfactorily for domestic hot
water but will not operate for
central heating.
Boiler is operating
satisfactorily for central
heating but will not operate
for domestic hot water.
Boiler will not fire the pilot
light is lit but the igniter
continues to spark and the
main burner does not ignite.
Boiler cycling on and off the
fan and burner come on for
short periods but the pump
can be heard.
Ideal Consumer Helpline
Tel: 01482 498660
www.idealboilers.com
•
Check on/off switch ( C ) is in the 'on' position.
•
Press overheat thermostat (E) - the boiler should then relight – If the fault recurs turn off the
boiler and contact the installer.
•
Check condensate pipe is not blocked or frozen. If blocked, clear blockage - if not possible to
check, contact your installer.
•
Check gas supply (try at another gas appliance e.g. cooker / fire) – If no gas supply then not a
boiler fault – contact your gas supplier.
•
If an external programmer is fitted check that the central heating channel is at an 'on' period
•
Check that the room thermostat is set at the required temperature. Test the room thermostat
by turning this fully up – if this does not respond contact your installer.
•
If an external programmer is fitted check that the domestic hot water channel is at an 'on'
period.
•
Check that the domestic hot water cylinder thermostat is set at the required temperature. Test
the cylinder thermostat by turning this fully up – if this does not respond contact your installer.
•
This is a symptom of crossed polarity i.e. the live and neutral supply to the boiler are crossed
over. This is not a boiler fault contact your installer to correct the wiring.
•
There is an air lock in the boiler or system pipework and the interrupter thermostat is shutting
down the boiler. Vent air from the radiators and ensure all thermostatic radiator valves are in
the open position. If unable to free the air lock contact your installer.
Caradon Ideal Limited pursues a policy of continuing improvement in the design and
performance of its products. The right is therefore reserved to vary specification without notice.
Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel.
01482 492251 Fax. 01482 448858. Registration No. London 322 137.
Solution
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