Troubleshooting - Samsung Refrigerator User Manual

Troubleshooting

PROBLEM
The refrigerator does not
work at all or it does not
chill sufficiently.
The food in the fridge is
frozen.
You hear unusual noises
or sounds.
The front corners of
the appliance are hot
and condensation is
occurring.
Ice is not dispensing.
You can hear water
bubbling in the
refrigerator.
SOLUTION
• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct
temperature? Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
If so, it may not be able to cool sufficiently. Install it in a location that is out
of direct sunlight and not near a heat source.
• Is the back of the refrigerator too close to the wall, preventing proper
ventilation?
If so, it may not be able to cool sufficiently. Keep it an appropriate distance
from the wall.
• Is there too much food inside so that the food is blocking the outlet vent?
To keep the refrigerator at a suitable temperature, do not fill the refrigerator
with too much food.
• Is the temperature control on the display panel set to the correct
temperature? Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store the food with a high water content in the coldest part of
the fridge? Try moving those items into the body of the fridge instead of
keeping them in the CoolSelect Zone™ drawer.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping
air from circulating?
• Was anything dropped behind or under the refrigerator?
• A "ticking" sound is heard from inside the refrigerator. This is normal and
occurs because various accessories are contracting or expanding in
relation to the temperature of the refrigerator interior.
• Some heat is normal as anti-condensators are installed in the front corners
of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the
door open for a long time.
• Water condensation in the drawer may occur when storing vegetables and
it will be removed naturally as time passes.
• Did you wait for 12 hours after installation of the water supply line before
making ice? It may take longer to make ice if it is not sufficiently cool, such
as when first installed.
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice Type is set
to Cubed or Crushed.
• Is there any ice blocked within the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature
lower.
• This is normal. The bubbling comes from the refrigerant coolant liquid
circulating through the refrigerator.
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