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10: Troubleshooting
I can't see anything on my TV
!
!
Make sure that everything is plugged in and switched on including TV, Care
Messenger box and your satellite / cable box if you have one. The Care
!
Messenger box shows a GREEN light when operating.
!
Check that all cables are correctly connected.
Ensure that your TV is displaying on the same HDMI input that your Care
Messenger system is plugged into. Press the Menu button on your Care
Messenger remote - if you do not see a blue menu then your TV is on the
!
wrong input.
Select the correct HDMI input using your TV remote. If the correct HDMI is
selected but still no picture, press the AV button on your Care Messenger
!
remote repeatedly until you can see your TV programmes and messages.
Messages are not being received
!
Make sure that your Care Messenger box is switched on (GREEN light) and
connected to your broadband - check the Care Messenger Installation &
!
Setup Guide for this.
Press the Care Messenger menu key - if nothing appears then your network
is not connected successfully - if it does appear, press the lower right
button (screen-shaped icon) [picture] select the reload option and press
!
OK.
If you restart your Care Messenger box and you do not see the orange
INFOTO.BE logo, then you are not selecting the correct HDMI input on your
!
TV.
My Care Messenger remote control doesn't work
!
!
Check and replace the batteries.
!
Reprogram your remote - refer to the remote control install manual.
If you have problems not covered here, or the problems aren't solved,
please visit www.caremessenger.co.uk and select SUPPORT.
11
Support: call 0191 206 4004 or visit www.caremessenger.co.uk
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