Dell P2415Q User Manual page 46

Common
Symptoms
Intermittent
Problems
Missing Color
Wrong Color
Image retention
from a static
image left on
the monitor for
a long period of
time
46 | Troubleshooting
What You
Experience
Monitor • Ensure that the video cable connecting the
malfunctions on
& off
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
Picture missing • Perform monitor self-test.
color • Ensure that the video cable connecting the
• Check for bent or broken pins in the video cable
Picture color • Change the settings of the Preset Modes in the
not good
• Adjust R/G/B value under Custom. Color in Color
• Change the Input Color Format to PC RGB or
• Run the built-in diagnostics.
Faint shadow • Use the Power Management feature to turn off
from the static
image displayed
appears on the • Alternatively, use a dynamically changing
screen
Possible Solutions
monitor to the computer is connected properly
and is secure.
determine if the intermittent problem occurs in
self-test mode.
monitor to the computer is connected properly
and is secure.
connector.
Color menu OSD depending on the application.
menu OSD.
YPbPr in the Color menu OSD.
the monitor at all times when not in use (for more
information, see Power Management
screensaver.
Modes).