Requesting Assistance Or Service - KitchenAid KHWC160 Series Installation Instructions And Use And Care Manual

To avoid unnecessary service calls, please check the
"Troubleshooting guide" section. It may save you the cost of a
service call. If you still need help, follow the instructions below.
You will need the information you recorded in the "Record your
model's information" section.
If you need assistance or service in U.S.A.
Call the KitchenAid Customer Interaction Center toll-free at
1-800-422-1230.
Our consultants are available to assist you. When calling, please
know the purchase date, and the complete model and serial
number of your appliance. This information will help us better
respond to your request.
Our consultants provide assistance with:
Features and specifications on our full line of appliances
Installation information
Use and maintenance procedures
Accessory and repair parts sales
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
Referrals to local dealers, service companies, and repair parts
distributors
KitchenAid designated service technicians are trained to fulfill the
product warranty and provide after-warranty service, anywhere in
the United States.
To locate the designated KitchenAid service company in your
area, you can also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory-authorized parts. These parts will fit right and
work right, because they are made to the same exacting specifi-
cations used to build every new KitchenAid® appliance.
To locate factory-authorized parts in your area, call our Customer
Interaction Center telephone number, your nearest authorized
service center, or 1-800-442-9991.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

REQUESTING ASSISTANCE OR SERVICE

If you need assistance or service in Canada
When asking for assistance or service, please provide a detailed
description of the problem, your appliance's complete model and
serial numbers, and the purchase date. This information will help
us respond properly to your request.
If the problem is not due to one of the items listed in
"Troubleshooting guide:"
Contact the dealer from whom you purchased your appliance, or
call the KitchenAid Canada Customer Interaction Center toll-free,
8:30 a.m. – 6:00 p.m. (EST) at 1-800-422-1230.
If you need service:
Contact your nearest KitchenAid Canada Appliance Service
branch or authorized servicing outlet to service your appliance.
(See list below.)
Make sure the service company you contact is authorized to
service your appliance during the warranty period.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Consumer Relations Department
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
KitchenAid Canada Appliance Service – Consumer Services
Direct service branches:
BRITISH COLUMBIA
ALBERTA
ONTARIO
Outside the Ottawa area
(except 807 area code)
MANITOBA, SASKATCHEWAN
and 807 area code in ONTARIO
QUEBEC Montreal (except South Shore)
South Shore Montreal
ATLANTIC PROVINCES
1-800-665-6788
1-800-661-6291
Ottawa area 1-800-267-3456
1-800-807-6777
1-800-665-1683
1-800-361-3032
1-800-361-0950
Quebec City 1-800-463-1523
Sherbrooke 1-800-567-6966
1-800-565-1598
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