Table of Contents
Advertisement
Issue
SYNC does not recognize
my device when I turn on the
car.
Bluetooth audio does not
stream.
SYNC does not recognize
music that is on my device.
Mustang (CZG) Canada/United States of America, enUSA, Second Printing
SYNC
(If Equipped)
USB and media issues
Possible cause(s)
This is a device limitation.
This is a phone-dependent
feature.
The device is not connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
321
Possible solution(s)
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
Advertisement
Table of Contents
Troubleshooting
