Motorola MK3100 Product Reference Manual page 68

C - 4 MK3100 MicroKiosk for Windows Embedded Compact 7 Product Reference Guide
Troubleshooting (Continued)
Table C-1
Problem
The wireless MK3100 does not
retain its WEP Key encryption after
a reboot
The Mobile Companion icon does
not appear in the task tray
When downloading files to the
MK3100 from a .zip file using
ActiveSync, a message displays
indicating there is not enough free
disk space to copy the application
When downloading a large file over
Ethernet, IE issues an insufficient
memory message
When upgrading using a microSD
card, the MK3100 cannot find files
on the card
Flash file system is corrupt
Copying large amount of files from
PC card to the application folder
fails with error "Access is denied"
When using SaveConfig to save
settings and cycling power before
the Save Complete message
appears, the device does not boot
properly.
Similarly, when using C API to save
configurations, the device does not
boot properly.
If problems still occur, see
service help.
Possible Causes
Encryption keys not
saved in
Spectrum24.reg.
The radio software is not
present in the \platform
folder.
Files cannot download
directly from a .zip file.
For some file types, IE
requires free RAM
equivalent to twice the
file's size.
The microSD card is
absent, corrupt, or not
supported.
Reset or power loss
during write to file
system.
Archive bit of the folder
properties set.
Corrupt mkconfig.reg file. Use ActiveSync to delete the existing
MK3100 Version Information on page C-5
Possible Solutions
Set encryption keys using Mobile
Companion, then select
Start > Tools > Save
to save them to
Spectrum24
Spectrum24.reg.
Check communication parameter settings.
Open a command window using
and type ipconfig to
Programs > Command
list the status of all radio and Ethernet
interfaces.
Verify presence of radio software or re-install
\Platform partition software.
Extract/unzip the files to the host computer,
then transfer the unzipped files to the
MK3100 using ActiveSync.
This is an IE limitation.
Replace the microSD card. The MK3100
supports up to a 32 GB microSD card.
Format file system partition using
Settings > Control Panel > Storage Manager
and re-install partition data.
Clear the archive bit of folder properties.
mkconfig.reg file or use Monitor to repartition
the Application partition.
for system information before calling for
Start >
Start >
,