Motorola MK3100 Product Reference Manual page 67

Troubleshooting
Table C-1
Problem
MK3100 does not turn on
MK3100 appears to lock up upon
bootup
MK3100 does not respond to polls
from the host computer
MK3100 does not send data to host
computer
MK3100 does not recognize
configuration bar codes
Reg file values are not copied into
the Registry at boot time
The screen does not respond to pen
input
Need to determine a device MAC
address
Possible Causes
No power to the
MK3100.
A utility with no user
interface was specified
as the first user
application, or user
application failed to run.
No communication
between the host and
MK3100.
MK3100 is not
programmed to work
with the host.
MK3100 is not
connected to the host.
The scan driver does not
support parameter bar
code scanning.
More than one .reg file
and duplicate registry
entries are present.
The screen is not
properly calibrated, or is
off center.
Maintenance and Troubleshooting
Possible Solutions
Connect the Motorola approved power
supply to an AC power source and to the
MK3100 power connector. See
on page 1-3.
Either specify no user application, or a
UI-based application as the first user
application. If no user application is
specified, Explorer.exe is used.
Note: this is a substitution of Explorer.exe as
the user application, not protected mode.
Check cables to the MK3100. Ensure the
MK3100 address is the address the host is
polling.
Check communication parameters.
Open a command window using
Start > Programs > Command
ipconfig to list the status of all radio and
Ethernet interfaces.
Check setup communication parameters.
Check cables to host computer.
Configure the MK3100 using scanning
C API scanner object.
Review all .reg files in /Application and
/Platform and ensure they have no conflicts.
Re-calibrate the screen.
Open
Start > Programs > CommandPrompt
Type ipconfig /all
to display the MAC address next to
'address'.
C - 3
Figure 1-2
and type
.