movistar Wireless USB Adapter Installation Manual page 10

Troubleshooting for
Common Problems
Problem
Windows does not
recognize the USB
adapter correctly
after connecting it,
or the link activity
LED indicator is not
illuminated.
The Telefonica utility
icon is not visible on
the taskbar.
Your network
SSID does not
appear in the list
of available
networks.
Cause
It is not correctly installed or
connected.
Adapter disabled.
The USB port is damaged.
The utility is not running
Your USB adapter is
deactivated.
Your network has still not
been found.
The name of your network
(SSID) is hidden.
Uninstall the utility and reinstall. Connect the
adapter to another USB port. Refer to the
section on "Checking the controller status"
in point 7 of the user manual.If the problem
persists, restart the computer.
Launch the utility. A window will appear
instructing you to activate the adapter.
Click "Activate" and the adapter will work
correctly again.
Connect the adapter to another USB port.
Uninstall the utility and reinstall. Connect the
adapter to another USB port.
To run the utility click on Start->All
Programs->Movistar Wireless USB
Adapter->Movistar Wireless USB Adapter
Utility
Check whether the Shut Down value
appears in the "Wireless Interface Status"
field in the utility window. Click the
"Activate" button.
Click "Update" to refresh the list of
networks.
Refer to section 4.3.1 "Hidden SSID
Networks" in the manual in order to fix the
problem.
10
Solution