Vuezone personal video network User Manual page 28

gateway or the plug in the power receptacle, wait about 1 minute and re-plug in the power. Your gateway
will take about 1-2 minutes to start-up, the power light will become solid and your gateway is ready to use
when the 'Internet' light starts blinking.
If this does not resolve your issue, provide the following information to our support team:
- Internet service provider (ISP) and type of connection you have (dsl, cable, etc.)?
- Run an Internet speed test from the location of the gateway (http://speedtest.net - Begin Test) and
provide the download and upload speeds
- Make/model of your router/modem?
Internet indicator on gateway is not blinking – New location or setup
One possible cause in a new setup is the gateway is not receiving an IP address via DHCP from your
router. In some cases, your Internet Service Provider (ISP) may be providing only one IP address for a
single device on the network to connect outbound to the Internet. This is common in environments where
your computer is connected directly to your modem for Internet service and you do not have a router
configured or the ability to have multiple devices that can connect to the internet. .
If you have a Windows PC, Check your IP address - Start - Run - type 'cmd' enter - command prompt
window opens - type 'ipconfig' and look to see what it returns for the IP address and if that number
doesn't start with either 10. or 172. or .192 it is likely receiving a public IP address from your ISP. In this
case, it is recommended you contact your ISP and let them know that you want to add another device to
your network that needs to get an IP address via DHCP and ask them what they recommend is the best
way to do that.
If this does not resolve your issue, provide the following information to our support team:
- Internet service provider (ISP) and type of connection you have (dsl, cable, etc.)?
- Run an Internet speed test from the location of the gateway (http://speedtest.net - Begin Test) and
provide the download and upload speeds
- Make/model of your router/modem?
Unable to view cameras from a different computer or location such as a workplace
The most common reason you cannot view your VueZone cameras from a computer at a different
location is an incompatible browser or wrong version of Adobe Flash. Always confirm any computer you
use to view your VueZone cameras meets the minimum system requirements. Qualified browsers include
Internet Explorer 7.0+, Firefox 3.0+, and Safari 3.0+ with Adobe Flash 10.1+. You can check your version
of flash at http://www.adobe.com/software/flash/about/ - look at the version information box.
Another possibility is that your location has highly secure firewall settings. For viewing, video is streamed
back to the client over a randomly selected TCP port (currently chosen from within ports 40000-60000).
You shouldn't need to change any configuration on your firewall unless the administrator of your router/
firewall has specifically blocked these outgoing ports or all incoming video. You may want to contact your
firewall administrator or IT personnel to see if these ports are restricted outbound and if it is possible to
open up these ports outbound from your computer so you can view your cameras from that location.
View multiple cameras at one time
You can stream or record live video from only one camera per gateway at a time. You can select the
'Play All' option when in grid view on the 'Cameras' tab (default view) to view consecutive snapshots from
27 Chapter 9 Troubleshooting
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