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Ph: 800/227-7515 or 936/327-3121 or Fax 936/327-4025
ORDERS...
Place your orders by telephone, fax, or mail. When calling, please have your parts
manual handy for reference. Our hours are 8:00 am - 4:30 pm central time, Monday thru
Friday. When ordering by mail or fax, include a description and LITTLE BEAVER part
number for the items you are ordering, your return address, and payment or your
authorization for COD shipment.
All orders are shipped UPS where possible. Freight charges will be added to your invoice.
Some items are oversize, resulting in a higher shipping cost. Power units and larger
augers are shipped via motor freight due to their weight.
PAYMENT TERMS...
COD, Cash in Advance, Visa, Mastercard or NET 30 with approved credit. COD limit for
new accounts is $500.00. Personal or company checks on new accounts will be held until
they clear the bank. To eliminate this delay, you may pay by wire transfer or send a
certified or cashiers check. For a NET 30 open account, please call or write for a credit
application.
SERVICE AND REPAIR...
Your LITTLE BEAVER Hydraulic Power Unit has been designed for user repair with
ordinary hand tools. No special tools are required. Consult the appropriate section of the
parts manual for instructions.
Service or technical consulation is available, free of charge, from the factory in
Livingston, Texas. We will be pleased to help you with any problems or questions. Just
write, fax, or call. Our hours are 8:00am - 4:30pm central time, Monday thru Friday.
Factory repair is available. If you return a part to the factory, please include the following
information: Your name and return address, a description of the problem and payment
or authorization to return the repaired item COD for the repair and shipping charges.
RETURNS...
Please call the factory for a return authorization. This will help to ensure that your parts
are handled properly. Include your name and address, customer account #, invoice #
under which the returned parts were ordered, and a brief description of the problem with
the parts or the reason for returning them. Parts to be considered for warranty must be
returned to the factory for inspection within 10 days after receipt of replacement parts.
Be sure to prepay the shipping charges, we will not accept collect or COD packages.
CUSTOMER SERVICE
Our mailing address...
LITTLE BEAVER, Inc.
P. O. Box 840
Livingston, Texas 77351
Page O-2
0196
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